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Best Western Nairobi Upper Hill

3.5 star property

Photo gallery for Best Western Nairobi Upper Hill

Lobby
Exterior
Terrace/patio
Restaurant
Property grounds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services
The current price is NZ$120
includes taxes & fees
19 May - 20 May

Explore the area

View map
2nd Ngong Avenue, Nairobi
  • Place, Uhuru Park
    ‪8 min walk‬
  • Place, Central Park
    ‪12 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Room, 1 Single Bed (Cozy Room)

Standard Room, 1 Single Bed (Cozy Room)

Standard Room, 1 Single Bed (Cozy Room)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Terrace & Garden View Suite

Terrace/patio

Premium Terrace & Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Garden View Suite

One Bedroom Garden View Suite

One Bedroom Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Garden View Suite

Family Garden View Suite

Family Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Cozy Room

In-room safe, desk, free cots/infant beds, free WiFi

Cozy Room

  • Sleeps 1

View all photos for Standard King Room

In-room safe, desk, free cots/infant beds, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Superior Twin Room

In-room safe, desk, free cots/infant beds, free WiFi

Superior Twin Room

  • Sleeps 2

View all photos for Family Room

In-room safe, desk, free cots/infant beds, free WiFi

Family Room

  • Sleeps 2

Superior King Room

  • Sleeps 2

View all photos for Family Suite-Garden View

In-room safe, desk, free cots/infant beds, free WiFi

Family Suite-Garden View

  • Sleeps 2

View all photos for One Bedroom Suite Garden View

In-room safe, desk, free cots/infant beds, free WiFi

One Bedroom Suite Garden View

  • Sleeps 2

View all photos for Premium Room Terrace & Garden View

In-room safe, desk, free cots/infant beds, free WiFi

Premium Room Terrace & Garden View

  • Sleeps 2

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About the area

Nairobi

At Best Western Nairobi Upper Hill you'll be within just a 15-minute stroll of Uhuru Park and Nairobi Hospital. Highlights at this Colonial hotel include 4 restaurants and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has concierge services. Other amenities include a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 3.5-property class Kilimani hotel include Nairobi National Park and United Nations Office at Nairobi.

What's nearby

  • Uhuru Park - 8 min walk - 0.7 km
  • Central Park - 12 min walk - 1.0 km
  • University of Nairobi - 20 min walk - 1.7 km
  • Kenyatta International Convention Centre - 2 min drive - 1.9 km
  • City Market - 2 min drive - 1.9 km

Getting around

  • Syokimau Station - 24 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Bricklayers Arms - ‬18 min walk
  • ‪Alan Bobbes Bistro - ‬1 min walk
  • ‪Java Upper Hill - ‬10 min walk
  • ‪Java KMA - ‬11 min walk
  • ‪Newlife Vegetarian Dishes - ‬7 min walk

About this property

Best Western Nairobi Upper Hill

There are 4 restaurants on site, along with a nearby snack bar/deli. Public spaces have free WiFi. Event space at this hotel measures 624 square feet (58 square metres) and includes conference space. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Nairobi Upper Hill. Self parking is free.

This 3.5-star Nairobi hotel is smoke free.

  • 84 guestrooms or units
  • 4 dining venues
  • Conference rooms
  • 624 sq ft of conference space
  • 58 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
Best Western Nairobi Upper Hill offers 84 accommodations with a safe and complimentary bottles of water. Premium satellite televisions are provided.

Bathrooms include a shower and complimentary toiletries. This Nairobi hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

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Best Western Plus Meridian Hotel
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  • Pool
  • Spa
  • Parking included
  • Restaurant
4.4 out of 5, Excellent, 1,001 reviews
The price is NZ$124
includes taxes & fees
21 May - 22 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 624 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 15 for adults and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Country Lodge Nairobi

Country Nairobi

Town Lodge Upper Hill Nairobi Hotel

Town Lodge Upper Hill Hotel

Town Lodge Upper Hill Nairobi

Town Lodge Upper Hill

Country Hotel Nairobi

Frequently asked questions

Is parking available at Best Western Nairobi Upper Hill?

Yep, Best Western Nairobi Upper Hill has a free self car park.

How much does it cost to stay at Best Western Nairobi Upper Hill?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Best Western Nairobi Upper Hill on 19 May 2026 start from NZ$120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Nairobi Upper Hill family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Best Western Nairobi Upper Hill is a hit with families.

Does Best Western Nairobi Upper Hill serve breakfast?

Yep, buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Best Western Nairobi Upper Hill?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Best Western Nairobi Upper Hill?

Yep, Best Western Nairobi Upper Hill has 4 restaurants.

What time are check-in & check-out at Best Western Nairobi Upper Hill?

Check-in begins at noon. Check-out time is 10 AM.

Are pets allowed at Best Western Nairobi Upper Hill?

No, pets and service animals are not allowed.

Is there a golf course on site at Best Western Nairobi Upper Hill?

There isn't one on site, but Kenya Railway Golf Club is a short 14-minute walk away.

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 194 out of 291 reviews
Rating 8 - Good. 72 out of 291 reviews
Rating 6 - Okay. 16 out of 291 reviews
Rating 4 - Poor. 4 out of 291 reviews
Rating 2 - Terrible. 5 out of 291 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Habte

Stayed 8 nights in Jan 2026

10/10 Excellent

Kevin

Stayed 1 night in Feb 2026

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff very nice
Stayed 1 night in Feb 2026

2/10 Terrible

Fredrick jose

Stayed 1 night in Feb 2026

10/10 Excellent

ROBERT, San Jose

Stayed 1 night in Jan 2026

8/10 Good

Habte

Stayed 3 nights in Jan 2026

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and connection to the Fairview Hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Dorothy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful. Security was good. Nice clean place.
Stayed 3 nights in Jan 2026

6/10 Okay

George William

Business traveller
Disliked: Amenities
was okay, expensive food though
Stayed 2 nights in Jan 2026

10/10 Excellent

Dean, Raleigh

Stayed 1 night in Jan 2026

6/10 Okay

eric d

Liked: Cleanliness, amenities, property conditions & facilities
Room was hot as hell and the breakfast wasn’t that great and they charge you if you have a significant other.
Stayed 7 nights in Jan 2026

10/10 Excellent

Dean, Raleigh

Stayed 1 night in Jan 2026

10/10 Excellent

Cherylee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff very helpful
Stayed 1 night in Jan 2026

10/10 Excellent

obai

Liked: Cleanliness, amenities, property conditions & facilities
Yes it was very clean
Stayed 6 nights in Jan 2026

10/10 Excellent

Satoshi, Taito

Stayed 4 nights in Jan 2026

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Jan 2026

10/10 Excellent

Dativa, Hampton

Liked: Cleanliness, amenities, property conditions & facilities
Staff there are so welcoming and kind! Very accommodating, always helpful. Great area, quiet, good places to work. Would stay again!
Stayed 8 nights in Jan 2026

6/10 Okay

Kim

Stayed 1 night in Jan 2026

10/10 Excellent

Timothy Kisakye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of foods served on breakfast and the stuff at the reception were very friendly and actually allow me to check out with added time I was so pleased by that.
Stayed 1 night in Jan 2026

10/10 Excellent

Calvin

Liked: Cleanliness, amenities, property conditions & facilities
great hospitality. friendly staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Nawal

Travelled with partner
Liked: Cleanliness, amenities
The room was too small and the bathroom flush did not work properly.
Stayed 3 nights in Jan 2026

8/10 Good

Ruchith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room and good staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Grace

Stayed 1 night in Dec 2025

4/10 Poor

VARKEY

Business traveller
Disliked: Amenities, property conditions & facilities
The room didn't have minimum amenities like A/c, a small refrigerator, an electric iron. Not even a wash cloth provided. I got a room on the third floor, with no elevator. And had to climb the stairs 3 to 4 times a day. I booked the Hoel on Expedia which clearly showed that breakfast was included in the price. When I when for breakfast next morning I was told I have to pay for breakfast. First day and till evening 2nd day there was no hot water in the bath room.Altogether a very bad experience.
Stayed 6 nights in Dec 2025

10/10 Excellent

AMISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and cozy.
Stayed 1 night in Dec 2025