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Best Western Nairobi Upper Hill

Property class: 3.5

Photo gallery for Best Western Nairobi Upper Hill

A modern building with a glass facade, a well-maintained garden with a large planter, and a clear night sky.
A well-lit greenhouse corridor with glass walls, surrounded by lush greenery and a variety of plants.
A reception desk with a sign that reads "RECEPTION" and a computer monitor on it.
A buffet setup with self-serve beverage dispensers, a variety of food items, and a view of trees through large windows.
A pathway leading to a building with a glass facade, surrounded by greenery and potted plants.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Gym
  • Business services
The current price is NZ$132
includes taxes & fees
28 Nov - 29 Nov

Explore the area

View map
2nd Ngong Avenue, Nairobi
  • Place, Uhuru Park
    ‪12 min walk‬
  • Place, Central Park
    ‪16 min walk‬
  • Place, University of Nairobi
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk with a chair, a wooden door, and a wall-mounted fan.

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking, Connecting Rooms

A hotel room with a bed, desk, chair, TV, and a window with curtains.

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

A hotel room with a bed, desk, chair, TV, and ceiling fan.

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a TV, and a ceiling fan.

Superior Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a desk with a chair, a TV mounted on the wall, and a ceiling fan.

Standard Room, 2 Single Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Accessible, Patio (Walk-in Shower)

A brick building with a covered patio area, outdoor seating, and a small garden.

Suite, 1 King Bed, Accessible, Patio (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette (View)

A neatly made bed with white linens in a room with wooden flooring, a framed picture on the wall, and a window with curtains.

Suite, 1 King Bed, Kitchenette (View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Kitchenette (View)

A hotel room with a wooden floor, a desk with a chair, a bed with white linens, a window with curtains, and a wall-mounted light fixture.

Premium Suite, 1 King Bed, Kitchenette (View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Nairobi

At Best Western Nairobi Upper Hill you'll be within just a 15-minute stroll of Uhuru Park and Nairobi Hospital. Highlights at this Colonial hotel include 4 restaurants and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has concierge services. Other amenities include a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 3.5-property class Kilimani hotel include Nairobi National Park and Thika Road Mall.

What's nearby

  • Uhuru Park - 12 min walk - 1.0 km
  • Central Park - 16 min walk - 1.4 km
  • Kenyatta International Convention Centre - 2 min drive - 1.9 km
  • City Square - 2 min drive - 1.9 km
  • University of Nairobi - 2 min drive - 2.2 km

Getting around

  • Syokimau Station - 24 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Bricklayers Arms - ‬18 min walk
  • ‪The Serena Nairobi Hotel - ‬19 min walk
  • ‪Java Upper Hill - ‬10 min walk
  • ‪Burrito Bar - ‬10 min walk
  • ‪Aksum Bar - ‬19 min walk

About this property

Best Western Nairobi Upper Hill

There are 4 restaurants on site, along with a nearby snack bar/deli. Public spaces have free WiFi. Event space at this hotel measures 624 square feet (58 square metres) and includes conference space. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Nairobi Upper Hill. Self parking is free.

This 3.5-star Nairobi hotel is smoke free.

  • 84 guestrooms or units
  • 4 dining venues
  • Conference rooms
  • 624 sq ft of conference space
  • 58 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
Best Western Nairobi Upper Hill offers 84 accommodations with a safe and complimentary bottles of water. Premium satellite televisions are provided.

Bathrooms include a shower and complimentary toiletries. This Nairobi hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 624 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 15 for adults and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Frequently asked questions

Is parking available at Best Western Nairobi Upper Hill?

Yep, Best Western Nairobi Upper Hill has a free self car park.

How much does it cost to stay at Best Western Nairobi Upper Hill?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Best Western Nairobi Upper Hill on 28 Nov 2026 start from NZ$132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Nairobi Upper Hill family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Best Western Nairobi Upper Hill is a hit with families.

Does Best Western Nairobi Upper Hill serve breakfast?

Yep, buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Best Western Nairobi Upper Hill?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Best Western Nairobi Upper Hill?

Yep, Best Western Nairobi Upper Hill has 4 restaurants.

What time are check-in & check-out at Best Western Nairobi Upper Hill?

Check-in begins at noon. Check-out time is 10 AM.

Are pets allowed at Best Western Nairobi Upper Hill?

No, pets and service animals are not allowed.

Is there a golf course on site at Best Western Nairobi Upper Hill?

There isn't one on site, but Kenya Railway Golf Club is a short 14-minute walk away.

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 237 out of 346 reviews
Rating 8 - Good. 80 out of 346 reviews
Rating 6 - Okay. 18 out of 346 reviews
Rating 4 - Poor. 6 out of 346 reviews
Rating 2 - Terrible. 5 out of 346 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent stay.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at this property!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Google Hotel with clean room and nice restaurant
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding great service
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice place to stay and wonderful kind people's.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Easy. Staff was super friendly and helpful. Beautiful garden to enjoy dinner at.
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I have experienced with. Location Staff interaction Room cleanliness Breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden Restaurant's foods are delicious.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, clean room, nice swimming pool. Good place to chill out.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Nothing special but a good deal in Nairobi.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff very nice
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff very helpful
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. they could always increase inside restaurants and offer larger menu, but breakfast was great and it was a very enjoyable staff to work with
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, always helpful and courteous.
Poolside
Chill spot
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members gave us VIP treatment very helpful loved the experience
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of foods served on breakfast and the stuff at the reception were very friendly and actually allow me to check out with added time I was so pleased by that.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, wonderful staff
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price point option for stays in Nairobi. The staff are very friendly and always willing to assist. The rooms and showers are spacious. Rooms have a work space and guests can use other spaces throughout the property to work as well.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and connection to the Fairview Hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
great hospitality. friendly staff.
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Disliked: Amenities
was okay, expensive food though
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff there are so welcoming and kind! Very accommodating, always helpful. Great area, quiet, good places to work. Would stay again!
Stayed 8 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Clean room and good staff
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Love this place. No complaints whatsoever.
Stayed 1 night in Feb 2026