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Cloud Hotel & Suites

4.0 star property
Hotel connected to a shopping centre in Nairobi with free parking

Photo gallery for Cloud Hotel & Suites

Breakfast, lunch served; local and international cuisine, pool views
View from room
Premium bedding, in-room safe, desk, soundproofing
Business centre
Bar (on property)

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Air conditioning
  • Breakfast available
  • Room service

Explore the area

View map
Corner of 4th Parklands and Masari Road, Nairobi, 00100
  • Place, The Aga Khan University Hospital
    ‪8 min walk‬
  • Place, Sarit Centre
    ‪4 min drive‬
  • Place, United Nations Office at Nairobi
    ‪5 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Private bathroom
Bidet
Rainfall showerhead
Soundproofed rooms
Air-conditioning
Premium bedding
Bidet
Hair dryer
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Rainfall showerhead
Private bathroom
Hairdryer
Soundproofed rooms
Air-conditioning
Premium bedding
Hair dryer
Private bathroom
Rainfall showerhead
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Private bathroom
Bidet
Soundproofed rooms
Air-conditioning
Free cots/infant beds
Premium bedding
Bidet
Hair dryer
  • 28 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

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About the area

Nairobi

You'll be connected to a shopping centre at Cloud Hotel & Suites, and within just a 15-minute stroll of Diamond Plaza II and Aga Khan University Nairobi. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .A day of pampering can include deep-tissue massages and aromatherapy. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the Turkish bath/hammam, Hot tub, sauna and free pool cabanas. A meeting room and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 4-property class Parklands hotel, attractions include United Nations Office at Nairobi and Thika Road Mall.

What's nearby

  • The Aga Khan University Hospital - 8 min walk - 0.7 km
  • University of Nairobi - 3 min drive - 2.2 km
  • Sarit Centre - 4 min drive - 2.2 km
  • United Nations Office at Nairobi - 5 min drive - 3.3 km
  • Village Market - 5 min drive - 4.1 km

Getting around

  • Syokimau Station - 33 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 35 min drive

Restaurants

  • ‪Java House - Aga Khan University Hospital - ‬11 min walk
  • ‪Red Ginger - ‬7 min walk
  • ‪Hashmi’s Bbq - ‬1 min walk
  • ‪Parklands 2nd Avenue - ‬8 min walk
  • ‪Mugg & Bean - ‬15 min walk

About this property

Cloud Hotel & Suites

Hotel connected to a shopping centre in Nairobi with free parking
Cloud Hotel & Suites offers its guests an indoor pool, an outdoor pool, Access to hot tub, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and a meeting room. The business-friendly Cloud Hotel & Suites also features concierge services, laundry facilities, and dry cleaning/laundry services. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

  • 39 guestrooms or units
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue
Cloud Hotel & Suites offers 39 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 9 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Pool umbrellas

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cloud Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 9 per person
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

What is the cancellation policy at Cloud Hotel & Suites?

Cloud Hotel & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cloud Hotel & Suites?

Yep, Cloud Hotel & Suites has a free self car park.

Does Cloud Hotel & Suites have a pool?

Cloud Hotel & Suites has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Cloud Hotel & Suites?

Cloud Hotel & Suites features a Turkish bath, an outdoor pool and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Cloud Hotel & Suites a romantic place to stay?

1 hot tub and al fresco dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Cloud Hotel & Suites.

Does Cloud Hotel & Suites serve breakfast?

Yep, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Cloud Hotel & Suites?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Cloud Hotel & Suites?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Cloud Hotel & Suites?

Check-in begins at noon. Check-out time is 11:30 AM.

Are pets allowed at Cloud Hotel & Suites?

No, pets and service animals are not allowed.

Reviews

Cloud Hotel & Suites Reviews

7.2

Good

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 31 out of 105 reviews
Rating 8 - Good. 36 out of 105 reviews
Rating 6 - Okay. 13 out of 105 reviews
Rating 4 - Poor. 13 out of 105 reviews
Rating 2 - Terrible. 12 out of 105 reviews

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort

Nice room in a great location

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Stayed 1 night in Jul 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort

Great Value for Money, but can be Noisy

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Stayed 1 night in Jul 2025

4/10 Poor

Pratik

Stayed 6 nights in Mar 2025

10/10 Excellent

Amandeep

Stayed 1 night in Nov 2024

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

CRYOLOGISTICS

Stayed 1 night in Oct 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Stayed 1 night in Oct 2024

4/10 Poor

Brendan

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
Stayed 3 nights in Oct 2024

10/10 Excellent

Arvind

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Cecil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice time and the staff were friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Cecil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel were political and welcoming
Stayed 1 night in Sep 2024

8/10 Good

Cecil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Stayed 3 nights in Aug 2024

8/10 Good

Claudina

Staff very professional and kind.
Stayed 1 night in Aug 2024

6/10 Okay

Phabeeo

Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Stayed 1 night in Jun 2024

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is good. The staffs are very nice
Stayed 2 nights in May 2024

10/10 Excellent

Adeniran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024

10/10 Excellent

Simone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

2/10 Terrible

Abdiyare

Disliked: Staff & service, property conditions & facilities
Very bad
Stayed 1 night in Feb 2024

8/10 Good

Kathryn

Stayed 2 nights in Jan 2024

4/10 Poor

Cassandra

Disliked: Staff & service, property conditions & facilities
I would not stay there again at that price
Stayed 1 night in Nov 2023

10/10 Excellent

Arifa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2023

2/10 Terrible

Taylor

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our hotel room was extremely small, and the beds felt like box springs. Not to mention their was a party going on upstairs in the banquet hall that went until 3 in the morning. So no sleep from all the noise and bad beds. The pool and jacuzzi was filthy. The hotel was also hard to find as it is inside a shopping mall on the top floor.

4/10 Poor

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

Rick

Stayed 6 nights in Feb 2023

2/10 Terrible

Joanne, conyers

Travelled with group
Disliked: Cleanliness, property conditions & facilities
It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
Stayed 4 nights in Jun 2023