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Hotel Troy Nairobi

3.0 star property

Photo gallery for Hotel Troy Nairobi

Front of property
Exterior
Birthday party area
Executive Suite, 1 King Bed, Garden View
Snack bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Restaurant
  • Business services
  • Bar
  • Laundry room
  • Room service
The current price is NZ$109
includes taxes & fees
16 June - 17 June

Explore the area

View map
73 Magadi Road, Nairobi, 00509
  • Place, Nairobi National Park
    ‪1 min walk‬
  • Place, Galleria Shopping Mall
    ‪3 min drive‬
  • Place, Bomas of Kenya
    ‪3 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪26 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Garden View

Executive Suite, 1 King Bed, Garden View

Executive Suite, 1 King Bed, Garden View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

In-room safe, blackout curtains, WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room

In-room safe, blackout curtains, WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

In-room safe, blackout curtains, WiFi, bed sheets

Standard Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for Family Cottage, 2 Bedrooms, Garden View

In-room safe, blackout curtains, WiFi, bed sheets

Family Cottage, 2 Bedrooms, Garden View

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

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About the area

Nairobi

At Hotel Troy Nairobi you'll be within just a 5-minute stroll of Nairobi National Park and within 30 minutes of Bomas of Kenya. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .Enjoy the kids' swimming pool, free pool cabanas and pool loungers as well as access to a playground. Added amenities include a conference centre and laundry facilities. There's also the convenience of an airport shuttle. .Sights within a 20-minute drive of this 3-property class Karen hotel include Karen Blixen Museum and Kenyatta International Convention Centre.

What's nearby

  • Nairobi National Park - 1 min walk - 0.1 km
  • Galleria Shopping Mall - 3 min drive - 2.2 km
  • Bomas of Kenya - 3 min drive - 2.6 km
  • Giraffe Centre - 7 min drive - 5.2 km
  • Karen Blixen Museum - 10 min drive - 7.4 km

Getting around

  • Syokimau Station - 21 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 23 min drive

Restaurants

  • ‪Subway - ‬19 min walk
  • ‪Java House - ‬19 min walk
  • ‪Karen Hunters One Stop Centre - ‬5 min drive
  • ‪Rib Racks Bbq - ‬4 min drive
  • ‪Art Caffé - ‬19 min walk

About this property

Hotel Troy Nairobi

Hotel Troy Nairobi offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

A business centre and 2 meeting rooms are available. A terrace, barbecue grills, and tour/ticket assistance are also featured at Hotel Troy Nairobi. A round-trip airport shuttle and a shopping centre shuttle are available for a fee.

Smoking is allowed in designated areas at this 3-star Nairobi hotel.

  • 24 guestrooms or units
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Troy Nairobi offers 24 accommodations with a safe and complimentary bottles of water. LCD televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include baths or showers, slippers and complimentary toiletries. Additionally, rooms include fans and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Return airport shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • In a regional park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Fan
  • Safe

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8 AM to 6 PM

Property is also known as

Hotel Troy
Hotel Troy Nairobi
Troy Hotel Nairobi
Troy Nairobi
Hotel Troy Nairobi Hotel
Hotel Troy Nairobi Nairobi
Hotel Troy Nairobi Hotel Nairobi

Frequently asked questions

What is the cancellation policy at Hotel Troy Nairobi?

Hotel Troy Nairobi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Troy Nairobi?

As of 15 Jun 2026, prices found for a 1-night stay for 2 adults at Hotel Troy Nairobi on 16 Jun 2026 start from NZ$109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Troy Nairobi have a pool?

Hotel Troy Nairobi has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8 AM to 6 PM.

Is there a free airport shuttle available at Hotel Troy Nairobi?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Troy Nairobi?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Troy Nairobi?

Check-in begins at 11:00 AM. Check-out time is 10 AM.

Are pets allowed at Hotel Troy Nairobi?

No, pets are not allowed.

Hotel Troy Nairobi Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 51 out of 133 reviews
Rating 8 - Good. 41 out of 133 reviews
Rating 6 - Okay. 21 out of 133 reviews
Rating 4 - Poor. 10 out of 133 reviews
Rating 2 - Terrible. 10 out of 133 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Donna

Disliked: Amenities, property conditions & facilities
This could be a really cute place, but it is in desperate need of an upgrade in the bathrooms and grounds. The beds are extremely firm. Staff was great.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and beautiful grounds. Highly recommended.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel nr Galleria Shopping Centre & Karen

Very friendly and helpful staff. Great breakfast. Good wifi. Very comfortable rooms. The hotel would have received a 5 for rooms too, except at the shower's water pressure was very low.
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled to Nairobi, where I was picked up by a staff from hotel. Stayed at the Troy hotel for two weeks. I had plenty of dishes to choose from. The staff checked on me to make sure I was comfortable. I was greeted going out and coming in. I was asked what would I like for breakfast the next morning. This experience was delightful being a single traveler. I recommend Troy hotel. It gave a family friendly atmosphere.
Stayed 12 nights in Jul 2025
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It seemed like this place just opened and was not ready for guests, but they did not have power when I arrived, which was a big let down after traveling from the US for over a day. They also didn't have internet for a while, until they got power back and after I asked. Not a bad place, maybe it'll get better with time. The food and service was good!
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

selly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist, Lucy, overcharged us for the stay. Make sure you check your receipts before payments. Rooms are badly neglected, especially plumbing, with smelly toilets and blocked bathrooms. The garden and some staff were nice. If you are coming for a holiday I wouldn't recommend it. Not worth the price compared to the quality.
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Virginie

Liked: Cleanliness
Disliked: Property conditions & facilities
The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.
Stayed 3 nights in Feb 2023
Verified

2/10 Terrible

selly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not going to write this since mistakes happen, but it kept getting worse. Our arrival(late night) was in a dusty room with an overflowing toilet. We were given another room, in which the shower was not working properly. Overal, maintenance of the rooms are neglected and we stopped talking to them about it. Breakast took almost 1hr and ordering dinner close to 2 hrs. The pool was never cleaned. Lastly, the receptionist, Lucy, decided to overcharge our stay by a lot of money. Had we not counterchecked receipts ourselves, she would have gotten away with it. The management was kind enough to refund us for one day, but I must express how disappointing our stay was, considering we spent so much at this premise. Pros: spacious garden, tasty dinner and other good staff.
Stayed 8 nights in Mar 2025
Verified

6/10 Okay

Helen

Liked: Cleanliness
Disliked: Property conditions & facilities

Just an average hotel

The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for tucked away relaxing stay

This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!
Stayed 1 night in Feb 2022
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service at Troy hotel

The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees
Stayed 1 night in Oct 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good.
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is like a disco, loud noise day and night. I chose the hotel because it is secluded and promised to be quiet, but the opposite is true.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Khipani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homely stay

Homely as usual. A few good changes all around. Food was fantastic. Staff were very friendly.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nette Leute und ein gute Lage zum Erkunden der Stadt und der Sehenswürdigkeiten.
Stayed 5 nights in Feb 2020
Verified

8/10 Good

susan diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, helpful staff

Hotel Troy is in a convenient location near Galleria Mall and Nairobi National Park. The staff is very welcoming and helpful, although their service in the restaurant was very slow and inattentive. Rooms were clean and comfortable and it was clear that they aim to please their customers. We enjoyed our stay and if in the area will definitely stay again.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Freundlichkeit und Hilfsbereitschaft aller Mitarbeiter des Hotels war ungewöhnlich und hat diesen Kurzurlaub bereichert. Das reichhaltige Frühstück mit Omelette nach Wahl, knusprigen Baconstücken, frischem Gemüse und reichhaltigem Buffet machte ein Mittagessen überflüssig. Die Zimmer im Cottage sind groß, sauber und haben eine Küchenzeile mit Kühlschrank, Microwelle, Wasserkocher usw. Tägliche Reinigung mit frischen Handtüchern. Wunderbarer Park. Sehr ruhige Lage. Warmwasserversorgung durch Solar. Kleiner Pool mit gut bestückter Bar. Unser Chauffeur Jackson war stets ansprechbar und hat uns gut beraten und nicht nur die Touristenziele gezeigt. Das einzige Negative war die immer noch katastrophale Zufahrt mit tiefen Schlaglöchern, die schön längst hätten repariert sein sollen
Stayed 7 nights in Jan 2020
Verified

6/10 Okay

Fredrik

Liked: Staff & service

Trevligt familjehotell

Trevligt hotell, men slitet och lite otillgängligt att komma fram till (extremt dålig väg fram till hotellet). Mysiga bungalows men dåligt med ytor att lägga saker på.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, room comfort

Supert hotell til jobb og ferie

Et utmerket hotell med veldig hyggelig personale. Hotellet ligger supert til om du skal besøke Nairobi nasjonalpark og andre severdigheter men en kan fort begynne å tenke litt om du kommer til hotellet etter mørkets frembrudd da det ligger noen hundre meter fra hovedveien på en skikkelig skogsvei. Hotellet er noe slitt. Det er god mat og et fint bassengområde. Vi kommer definitivt tilbake hit neste gang vi skal til Nairobi.
Stayed 5 nights in Sep 2019
Verified

8/10 Good

Josette

Liked: Staff & service
Disliked: Cleanliness
It’s very lush and pretty. The food was excellent.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is in a quiet and serene location away from chaos and noises of Nairobi conducive especially if you want to recharge
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, hope to return!
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel is amazing and so kind. Location is good, close to the beach, but also supermarkets. Would come back for sure.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Glenn

Liked: Cleanliness, staff & service

Super service og kjempehyggelig betjening

Hyggelig lite hotell, med en fantastisk flott service. Du blir virkelig tatt vare på. Anbefales
Stayed 7 nights in Jun 2019