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Sunstar Hotel

Property class: 3

Photo gallery for Sunstar Hotel

A hotel with a central tower, multiple balconies, and a paved entrance area.
A neatly made bed with a white and orange bedspread, two brown upholstered headboards, and a wall with a geometric pattern.
A living room with two beige sofas, a glass coffee table, and a flat-screen TV on a wooden stand.
A restaurant with wicker chairs and tables, a bar area in the background, and a yellow wall.
A hotel lobby with a reception desk, potted plants, and informational posters.

Reviews

5.4 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
Thika Superhighway, Exit 7, Along Garden Estate Road, Nairobi
  • Place, Garden City Mall
    ‪3 min drive‬
  • Place, Thika Road Mall
    ‪4 min drive‬
  • Place, Kenyatta International Convention Centre
    ‪11 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Double Room

A neatly made bed with a heart-shaped towel arrangement and a brown throw blanket.

Deluxe Double Room

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Single Room

A hotel room with a large bed, wooden headboard, white curtains, and a wooden wardrobe.

Standard Single Room

  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two beds, a wooden headboard, a mirror, a wardrobe, and a door with a geometric pattern.

Deluxe Twin Room

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a large bed, two chairs, a small table, a desk, and a TV.

Superior Double Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two beds, each with a wooden headboard, white linens, and a brown patterned bedspread.

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Nairobi

Sunstar Hotel puts you in the centre of Nairobi, 3.5 km (2.2 mi) from Karura Forest and 3.6 km (2.3 mi) from Thika Road Mall. Highlights at this Victorian hotel include 2 restaurants, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and a rooftop terrace. Added amenities include a free manager's reception, a conference centre and a coffee shop/cafe. Each morning continental breakfast is served between 6 AM and 10 AM. There's also the convenience of an airport shuttle. .Places within a 15-minute drive of this 3-property class Nairobi hotel include Moi International Sports Centre and Nairobi National Museum.

What's nearby

  • Garden City Mall - 3 min drive - 2.3 km
  • Thika Road Mall - 4 min drive - 4.4 km
  • Karura Forest - 5 min drive - 4.4 km
  • Kenyatta International Convention Centre - 11 min drive - 11.3 km
  • United Nations Office at Nairobi - 11 min drive - 10.3 km

Getting around

  • Syokimau Station - 39 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 42 min drive

Restaurants

  • ‪Tents Buruburu - ‬12 min drive
  • ‪Java House - Aga Khan University Hospital - ‬10 min drive
  • ‪Jiko Restaurant - Tribe Hotel - ‬10 min drive
  • ‪Shabelle Coffee & Restaurant - ‬9 min drive
  • ‪Bushra City Hotel - ‬9 min drive

About this property

Sunstar Hotel

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A business centre and 40 meeting rooms are available. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Sunstar Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This Victorian Nairobi hotel is smoke free.

  • 1 building
  • 59 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2013
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Sunstar Hotel offers 59 air-conditioned accommodations with minibars and complimentary bottles of water. Televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 6 AM to 10 AM for a fee: USD 12 for adults and USD 6 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Racquetball/squash
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 40 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Picnic area
  • Rooftop terrace

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Mosquito nets
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 12-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • In-room dining only
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Phone
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 12 for adults and from USD 6 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Set meals are served in guestrooms only (no menus or public dining).

Property is also known as

Sunstar Hotel Nairobi
Sunstar Nairobi
Sunstar Hotel Hotel
Sunstar Hotel Nairobi
Sunstar Hotel Hotel Nairobi

Frequently asked questions

What is the cancellation policy at Sunstar Hotel?

Sunstar Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sunstar Hotel?

Yep, Sunstar Hotel has a free self car park.

Does Sunstar Hotel serve breakfast?

You bet, continental brekkie is available daily between 6 AM and 10 AM.

Is there a free airport shuttle available at Sunstar Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sunstar Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunstar Hotel?

Check-in begins at noon. Check-out time is 10:30 AM.

Are pets allowed at Sunstar Hotel?

No, pets are not allowed.

Sunstar Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 2 out of 6 reviews
Rating 6 - Okay. 2 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 2 out of 6 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely nothing good to say about this hotel

The room was tiny with enough space only for the bed. The floor was sticky and dirty. Virtually everything in the bathroom was broken and the bathroom floor was quite dangerous to walk on. Although the room rate included breakfast the hotel staff were reluctant to honour it. Next door to the hotel is a bar that blasted extremely loud music throughout the night. Very uncomfortable stay.
Stayed 1 night in Aug 2017
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All neat and clean. Room was very presentable. Did not like the bathroom door opening into the basin! A sliding door would have been better.
Stayed 1 night in Jan 2021
Verified review

2/10 Terrible

jenni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the worst experience ever, the receptionist and the room cleaner were very rude and unprofessional. Small rooms..
Stayed 3 nights in Sep 2018
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Shabby place

Quite shabby place. When I arrived by car late in the night, they would not let me in but said the hotel was fully booked (which was not true). When I got in, the receptionist did not find my booking made by hotels.com and neither did she find a booking of my friend made by booking.com. Finally she made some phone calls and a manager came and said that they needed some time to prepare our rooms (although it was almost 2am). We got both upgraded to superior rooms but the standard was really simple and ugly, with horrible red lights. The shower was between the toilet and the sink and the water was pretty cold. The room was clean though and the staff members were ok. Breakfast was very simple. Wi-fi was unstable but better up in the rooms than in the lobby. I was happy I only stayed there for one night.
Verified review

6/10 Okay

Geoffrey

Liked: Staff & service

Seure hotel

Good location. Breakfast was good. Bar next to it can be noisy.
Stayed 1 night in Dec 2017
Verified review

8/10 Good

HWAN JOONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021