6/10 Okay
Victoria
4 Aug 2025
Liked: Cleanliness
What was shown as advertisement is not what I saw in my suite. False advertising, specifically I was shown a balcony for my room but there was no balcony. My view was a rooftop for another building that was lower that had lines of clothes hanging from them. Every week day, I heard a lot of construction machines. I did not go out all the time so it was loud and annoying. Though it had a full kitchen, there were no plate and eating utensils. The pots were very warm causing all good to stick to the pot. I bought food to cook that I could not cook because of this. Not good for cooking pancakes or anything that needed a coated pan or pot. Some of the furniture is too worn. It was very clean and the staff did a good job of cleaning each day. The staff provided items that I needed and eventually provided dinnerware and eating utensils with knives and spoons to cook. I will not stay here again. My observation are not as bad because I’ve been to Nairobi a lot and expect some things not to be according to American standards of a nice suite. I wish I could have gotten a monetary credit for these inconveniences. Perhaps that is possible since I purchase through your app. You really should send your reps to make sure what is being advertised is what is true. Apparently, you have not. Thanks.
Victoria
Stayed 7 nights in Jul 2025