See all properties
Save

Palazzo Caracciolo Naples

Photo gallery for Palazzo Caracciolo Naples

A modern spa area with a stone wall, a glass-enclosed hot tub, and a robe hanging on the wall.
An outdoor courtyard with seating areas, potted plants, and umbrellas.
An indoor dining area with multiple tables and chairs, large windows with curtains, and stone columns.
A modern interior with a stone archway, a glass-enclosed spa area, and a staircase leading to upper levels.
A spacious lobby with a central hot tub, a stone archway, and a modern reception area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Pet-friendly
  • Air-conditioning
  • Gym
The current price is NZ$307
includes taxes & fees
26 Aug - 27 Aug

Explore the area

View map
Via Carbonara 112, Naples, NA, 80139
  • Place, Spaccanapoli
    ‪7 min walk‬
  • Place, Piazza Giuseppe Garibaldi
    ‪8 min walk‬
  • Place, Naples Cathedral
    ‪8 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room with 1 Double Bed

A multi-level interior with a dining area, a sofa, a radiator, and a television.

Deluxe Room with 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for One-Bedroom Queen Suite

Premium bedding, minibar, in-room safe, desk

One-Bedroom Queen Suite

  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, bedside tables, a desk, a chair, a television, and a mirror.

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a desk with a lamp, and a chair.

Deluxe Room, 1 King Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

A spacious living room with a green sofa, white coffee table, and gold-trimmed chairs.

Junior Suite, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Duplex)

A spacious living room with a green sofa, white coffee table, and gold-trimmed chairs.

Junior Suite, 1 King Bed (Duplex)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Nobili)

A spacious living room with a green sofa, white coffee table, and gold-trimmed chairs.

Junior Suite, 1 King Bed (Nobili)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

A hotel room with a large bed, two bedside lamps, a nightstand with a vase of flowers, and a wall-mounted light fixture.

Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, bedside tables, a desk, and a chair.

Deluxe Room, 1 Queen Bed

7.2 out of 10
Good
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

A bedroom with a large bed, a nightstand, a wall-mounted lamp, and a window with curtains.

Junior Suite, 1 Queen Bed

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Terrace

A bedroom with a large bed, a nightstand, a wall-mounted lamp, and a window with curtains.

Room, 1 Queen Bed, Terrace

8.8 out of 10
Excellent
(3 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed

A hotel room with a large bed, two bedside lamps, and a headboard.

Family Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Single Beds

A hotel room with two beds, a dining area, and a view of the outdoors.

Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, Multiple Beds

A modern hotel room with a wooden floor, a white desk with a lamp, a large mirror, a wardrobe, a bed with white bedding, and two white chairs.

Deluxe Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Single Beds (Duplex)

A modern hotel room with a wooden floor, a white desk with a lamp, a large mirror, a wardrobe, a bed with white bedding, and two white chairs.

Junior Suite, 2 Single Beds (Duplex)

  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds (Scaramanzia)

A modern hotel room with a wooden floor, a white desk with a lamp, a large mirror, a wardrobe, a bed with white bedding, and two white chairs.

Junior Suite, 2 Single Beds (Scaramanzia)

  • 62 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Terrace

A hotel room with two beds, a sofa, and a nightstand with a lamp.

Room, 2 Single Beds, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a flat-screen TV mounted on the wall, and a large window with curtains.

Junior Suite, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, a nightstand, a lamp, and a sliding door leading to a balcony with a sofa.

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a flat-screen TV, and a window with curtains.

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

A hotel room with a large bed, a desk with a chair, a flat-screen TV, and a mural on the wall.

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

About the area

Naples

A luxury stay in the heart of Naples awaits you at Palazzo Caracciolo Naples. You'll be 2.1 km (1.3 mi) from Via Toledo and 2.2 km (1.3 mi) from Port of Naples. Highlights at this hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering can include access to the sauna and hot tub. Enjoy the gym and steam room. 8 meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 4-property class Naples City Centre hotel include Spaccanapoli and within 30 minutes you'll find Gulf of Naples.

What's nearby

  • Spaccanapoli - 7 min walk - 0.6 km
  • Piazza Giuseppe Garibaldi - 8 min walk - 0.7 km
  • Naples Cathedral - 8 min walk - 0.7 km
  • Naples Underground - 10 min walk - 0.9 km
  • Naples National Archaeological Museum - 12 min walk - 1.0 km

Getting around

  • Piazza Cavour Station - 7 min walk
  • Naples (INP-Naples Central Rail Station) - 13 min walk
  • Naples International Airport (NAP) - 56 min drive

Restaurants

  • ‪L'Antica Pizzeria da Michele - ‬9 min walk
  • ‪Antica Pizzeria de' Figliole - ‬7 min walk
  • ‪Di Matteo - ‬9 min walk
  • ‪Pizzeria D'Angeli - ‬9 min walk
  • ‪I Buongustai - ‬6 min walk

About this property

Palazzo Caracciolo Naples

Palazzo Caracciolo Naples offers its guests a full-service spa, a steam room, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 8 meeting rooms are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Palazzo Caracciolo Naples. An airport shuttle (available 24 hours), a cruise ship terminal shuttle and a train station drop-off service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Naples hotel.

  • 143 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1500
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Palazzo Caracciolo Naples offers 143 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open selected days.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Front of property
Royal Continental Hotel Naples
Naples City Centre
  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,465 reviews
The price is NZ$451
includes taxes & fees
23 Aug - 24 Aug
Royal Continental Hotel Naples

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Valet parking on site (EUR 30 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift (79 centimetre wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Built in 1500
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 30 April:
  • Swimming pool
The following facilities are closed on Monday and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number IT063049A13CX7WUL5

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Frequently asked questions

What is the cancellation policy at Palazzo Caracciolo Naples?

Palazzo Caracciolo Naples offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palazzo Caracciolo Naples?

As of 22 Aug 2026, prices found for a 1-night stay for 2 adults at Palazzo Caracciolo Naples on 26 Aug 2026 start from NZ$307, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palazzo Caracciolo Naples?

Yep, Palazzo Caracciolo Naples has valet parking for EUR 30 per day.

Are there any beaches close to Palazzo Caracciolo Naples?

The closest beach to Palazzo Caracciolo Naples is Mappattella Beach (3.6 km).

Is there a spa on site at Palazzo Caracciolo Naples?

Yep, there is an onsite spa at Palazzo Caracciolo Naples. It has a hot tub and a sauna.

What makes Palazzo Caracciolo Naples a romantic place to stay?

A hot tub and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Palazzo Caracciolo Naples.

Does Palazzo Caracciolo Naples serve breakfast?

You bet, buffet brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Palazzo Caracciolo Naples?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Palazzo Caracciolo Naples?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Palazzo Caracciolo Naples?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Palazzo Caracciolo Naples?

Cats and dogs are welcome at Palazzo Caracciolo Naples, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 5 kg per pet.

Palazzo Caracciolo Naples Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1004 reviews
Rating 8 - Good. 346 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 38 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff. A full breakfast was provided with fresh and poached fruit. The hotel is a 10 relatively level walk from the train station and Naples historic sights were within walking distance. Lots of history in and near Naples.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ruby

Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

XIAOWEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is super clean and the staff is very helpful and it’s very close to the Archaeological Museum which I visited Several times.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

PAOLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palazzo Caracciolo has been our go-to hotel for over a decade whenever we visit Naples, we go there once a year since my family leaves there. The staff is consistently fantastic, always helpful and courteous. Gennaro DS is the best!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Lois

Liked: Cleanliness, amenities, property conditions & facilities
Staff was super. Room was sparkling. Great stay!
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ok - nice palazzo - and staff nice, but the surrounding area is very dirty. It also includes streets with prostitutes, and feels somewhat unsafe. We had to switch rooms upon our arrival as the first room we were given looked quite bad- it clearly had not been renovated for numerous years.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

SUMEDHA

The neighborhood is terrible
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Farzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a perfect location, rooms are clean, very nice staff!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

tianyong

Liked: Cleanliness, staff & service, property conditions & facilities
clean and staff are nice
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very beautiful hotel
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Girlie

Liked: Cleanliness, property conditions & facilities
We love the breakfast foods, so many choices.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with this hotel. The staff were very friendly and went out of their way to make our stay wonderful. The only negative I have to say is the elevator/lift situation was difficult with my 77 year old mother and her walker. Certain lifts only went to certain areas of the hotel. The signs for the lifts were not well visualized.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, best hotel option to choose in Naples
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Jungho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comforting room with good caring staffs
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

TORSTEN

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms are clean an spacious. BUT, beware that there is no pool. The hotel and Expedia know for years that the hotel description is a not true and they won't do anything. The hotel has Spa that cost a minimum of 15Euro pP extra and is not suitable for children. I just gave the hotel a 5star so other people see the review. I would not recommend leaving the hotel after dark.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Bobby

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good stay overall, clean room, comfortable bed. I was looking forward to spend Monday night after a busy day but the spa is closed on Mondays. They can’t allow hotel guests to use it, otherwise I felt like ami stayed in a 3 star hotel
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Darren

Disliked: Staff & service, amenities, property conditions & facilities
The staff were so miserable and unhelpful - forgetting our spa booojg altogether, trying to charge us double for a taxi to the airport that was meant to be included in the package and they never smiled and weren’t welcoming. The breakfast staff were lovely, however. And the breakfast was good. The rooms were okay, but outdated, they charged us random prices for drinks - charging double one night for drinks we’d had the previous night. It was chaotic and not restful. The city itself is pretty awful and this seemed to be carried through into the hotel.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people there and the hotel is perfect from everything
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
The rooms are very clean and comfortable! The staff is very nice and helpful.
Stayed 1 night in May 2025
Verified review

8/10 Good

Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large hotel, walk to much of central Naples.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great Hotel in very good location. Excellent service, rooms, food.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would definitely stay here again
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

shant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Friendly service Great beds.
Stayed 2 nights in Apr 2024