Embassy Suites by Hilton Franklin Cool Springs

3.5 star property

Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

A multi-story hotel with a prominent 'E' sign, indicating an emergency exit.
A hotel room with two beds, a desk, a chair, a TV, and a door leading to a bathroom.
A spacious hotel lobby with a large carpeted area, a sofa, and a reception desk.
A bar area with multiple stools, a bar counter, and a television screen.
An indoor swimming pool with clear water, surrounded by lounge chairs and potted plants.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
The current price is NZ$288
includes taxes & fees
5 July - 6 July

Explore the area

View map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, Aspen Grove Park
    ‪1 min drive‬
  • Place, Broadway
    ‪18 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

  • Sleeps 4

King Suite - Non-Smoking

  • Sleeps 4

Suite, 1 King Bed, Non Smoking (Bathtub)

9.4 out of 10
Exceptional
(31 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Family Suite

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

Suite, 1 King Bed Corner

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 139 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Roll-in Shower, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Hearing Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

9.0 out of 10
Wonderful
(90 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Hearing Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Corner

  • Sleeps 4

Premium Suite, 1 King Bed, Non Smoking (Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Premium Suite, 2 Queen Beds, Roll-in Shower

  • Sleeps 4
  • 2 Queen Beds

Premium Suite, 2 Queen Beds, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds, Corner

  • Sleeps 6
  • 2 Queen Beds

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About the area

Franklin

At Embassy Suites by Hilton Franklin Cool Springs you'll be 2.2 km (1.4 mi) from Aspen Grove Park and 2.6 km (1.6 mi) from CoolSprings Galleria. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and pool loungers. 16000 square feet (1486 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free wired Internet in public areas, a free manager's reception and a coffee shop/cafe. There's also the convenience of self parking. .Within a 20-minute drive of this 3.5-property class Franklin hotel, attractions include Nashville Zoo and Mall at Green Hills.

What's nearby

  • CoolSprings Galleria - 1 min drive - 1.4 km
  • Aspen Grove Park - 1 min drive - 1.4 km
  • Broadway - 18 min drive - 32.4 km
  • Bridgestone Arena - 18 min drive - 32.4 km
  • Nissan Stadium - 19 min drive - 33.7 km

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪Cava - ‬3 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

Embassy Suites by Hilton Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 16000 square feet (1486 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Franklin Cool Springs. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Franklin Cool Springs was completed in May 2026.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • Conference rooms
  • 16000 sq ft of conference space
  • 1486 sq. m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Franklin Cool Springs offers 250 accommodations with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (USD 14 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (16,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Renovated entire property - May 2026
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Secured self-parking fee: USD 14 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Franklin Cool Springs?

Embassy Suites by Hilton Franklin Cool Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Franklin Cool Springs?

As of 30 Jun 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Franklin Cool Springs on 5 Jul 2026 start from NZ$288, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Franklin Cool Springs?

Yep, Embassy Suites by Hilton Franklin Cool Springs has a secured self car park with in/out privileges for USD 14 per day. A self car park is also available, for a fee.

Does Embassy Suites by Hilton Franklin Cool Springs have a pool?

Embassy Suites by Hilton Franklin Cool Springs has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

What makes Embassy Suites by Hilton Franklin Cool Springs a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Franklin Cool Springs.

Is Embassy Suites by Hilton Franklin Cool Springs family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Franklin Cool Springs is a hit with families.

Does Embassy Suites by Hilton Franklin Cool Springs serve breakfast?

You bet, travelers are hooked on the free buffet brekkie here! Offered on weekdays between 6:00 AM and 9:00 AM and on weekends from 7:00 AM to 10:30 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Franklin Cool Springs?

No, Embassy Suites by Hilton Franklin Cool Springs does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Franklin Cool Springs?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Franklin Cool Springs?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 539 out of 1006 reviews
Rating 8 - Good. 198 out of 1006 reviews
Rating 6 - Okay. 118 out of 1006 reviews
Rating 4 - Poor. 82 out of 1006 reviews
Rating 2 - Terrible. 69 out of 1006 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff check on us several times
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very comfortable accommodation; friendly staff (thank you Dawn);
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Azra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff very kind and Professional .
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities
Was under construction at the tome of my stay BUT the staff was super friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and check in an out was easy. Breakfast as awesome.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kenny

Liked: Staff & service
Nice staff, clean room, great breakfast.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Ginger G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Landrell

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great outside of the renovations which was just part of it! But even with renovations they provided top tier service!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
All good, really enjoyed our stay
Stayed 5 nights in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Nice stay minus the rennovations
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities
Great hotel the room was clean the staff were super friendly and helpful love the breakfast the omelettes are fantastic
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel- updated and a lot of room for my family of 4. We loved the reception and complimentary breakfast. They were doing construction and pool was closed but it did not bother us! Would definitely come back!! Even let us check out a little late!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

denny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bed is super comfy, room spacious and clean, gym has nice equipment. I don't like tub showers, so that is on me
Stayed 1 night in Mar 2026
Verified

8/10 Good

Isaac

Liked: Cleanliness, staff & service
The air conditioning in the room
Stayed 1 night in Mar 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
We did not know the hotel was undergoing rennovation, The main floor was a construction zone pushing hte managers special and breakfast eating area into a much smaller area. The staff was great.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and bed very comfortable. Staff did an excellent job providing accommodation s around construction.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

LeeAnn

Best bartender
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, clean good space. Staff was eager to help and was very courteous. Breakfast was above the normal hotel breakfast. Omelette station and the other food was not microwaved 5 minutes before being served. The hotel was undergoing renovations so a lot construction and unable to use some of the amenities, but I would be willing to stay here again for sure
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
The room was amazing all together! Sad that I couldn't use thr pool!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was spotless. Always love the hot breakfast especially omelette station. Great location close to shopping and restaurants and only minutes from downtown Nashville
Stayed 2 nights in Dec 2025