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Grand Mercure Nasu Highlands Resort & Spa

Property class: 4

Photo gallery for Grand Mercure Nasu Highlands Resort & Spa

Exterior
Exterior
Room
A dimly lit lounge area with several wicker chairs and a sofa, a carpeted floor, and a wall with a gradient lighting effect.
A dimly lit room with wicker chairs and a small table, featuring a warm, orange ambient lighting.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
The current price is NZ$311
30 Nov - 1 Dec

Explore the area

View map
4449-2 Takakuhei, Nasu, Tochigi-ken, 325-0302
  • Place, Nasu Rindo Lake
    ‪12 min walk‬
  • Place, Nasu Rindo Lake View
    ‪14 min walk‬
  • Place, Emile Galle Museum
    ‪5 min drive‬
  • Airport, Fukushima (FKS)
    ‪65 min drive‬

Room options

View all photos for Classic Room (Japanese Style)

Room

Classic Room (Japanese Style)

7.6 out of 10
Good
(19 reviews)
  • 36 sq m
  • Sleeps 7
  • 4 Single Futons

View all photos for Classic Twin Room

A hotel room with a bed, a desk with a TV, a chair, a sofa, and a window with a view.

Classic Twin Room

7.8 out of 10
Good
(16 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Superior Twin Room

A hotel room with two beds, a sitting area with a table, a large window with a view, and a bathroom with a mirror and sink.

Superior Twin Room

8.6 out of 10
Excellent
(13 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Classic Twin Room (Japanese-Western Style)

A hotel room with two beds, a desk with a chair, a television, and a window with a view.

Classic Twin Room (Japanese-Western Style)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 7
  • 4 Single Beds

View all photos for Classic Deluxe Suite

A spacious living room with a sofa, a flat-screen TV, a dining area with a table and chairs, and a view of the mountains through large windows.

Classic Deluxe Suite

  • Sleeps 6
  • 4 Single Beds

View all photos for Room, Multiple Beds

Room

Room, Multiple Beds

  • Sleeps 7
  • 4 Single Beds

View all photos for Family Superior Twin Kids Room

A hotel room with two beds, a sofa, a small table, and a large window with a view.

Family Superior Twin Kids Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 3 Single Beds

View all photos for Family Room, 3 Single Beds (Superior, Baby Room)

A hotel room with a bed, a sofa, a crib, a round table, and a wall-mounted artwork.

Family Room, 3 Single Beds (Superior, Baby Room)

  • Sleeps 6
  • 3 Single Beds

About the area

Nasu

A family-friendly stay in Nasu awaits you at Grand Mercure Nasu Highlands Resort & Spa. You'll be 2.2 km (1.4 mi) from Nasu Rindo Lake and 4.7 km (2.9 mi) from Nasu Safari Park. Highlights at this hotel include a restaurant, free self-parking and a sauna. .The buffet restaurant, Le　SENSORIEL, serves local and international cuisine and is open for breakfast and dinner. Enjoy the seasonal outdoor swimming pool and kids' swimming pool as well as access to hot springs and a playground. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 9:30 AM. .Places within a 15-minute drive of this 4-property class Nasu hotel include Fujishiro Seiji Museum and Sessho-seki.

What's nearby

  • Nasu Rindo Lake - 12 min walk - 1.1 km
  • Nasu Rindo Lake View - 14 min walk - 1.2 km
  • Nasu Trick Art Museum - 18 min walk - 1.6 km
  • SL Land Museum - 5 min drive - 2.4 km
  • Emile Galle Museum - 5 min drive - 2.4 km

Getting around

  • Kuroiso Station - 22 min drive
  • Fukushima (FKS) - 99 min drive

Restaurants

  • ‪レストラン蒸気機関車 - ‬4 min drive
  • ‪NASUバイキング エルバージュ - ‬6 min drive
  • ‪ONIBUS COFFEE - ‬4 min drive
  • ‪那須の恵みMekke! ブッフェ&マルシェ - ‬12 min walk
  • ‪和匠ダイニング 菜す乃 - ‬6 min drive

About this property

Grand Mercure Nasu Highlands Resort & Spa

Some rates at Grand Mercure Nasu Highlands Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. Grand Mercure Nasu Highlands Resort & Spa offers its guests hot springs, a sauna, and a seasonal outdoor pool. There are 6 meeting rooms available. A children's pool, a vending machine, and an arcade/games room are also featured at the family-friendly Grand Mercure Nasu Highlands Resort & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Nasu hotel.

  • 189 guestrooms or units
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Games room or arcade
  • Garden
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Grand Mercure Nasu Highlands Resort & Spa offers 189 accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries. This Nasu hotel provides complimentary wireless Internet access. Housekeeping is offered on request and an iron/ironing board can be requested.

Public bath/onsen services include an indoor public bath and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,960 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Le　SENSORIEL

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping on request

Business services

  • 6 meeting rooms
  • Conference space

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Mini-fridge

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3960 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Rindoko Royal Hotel Nasu
Rindoko Royal Hotel
Rindoko Royal Nasu
Rindoko Royal
Rindoko Royal Hotel Japan/Nasu-Gun
Royal NASU
Royal Hotel Nasu Japan/Nasu-Gun
Royal Hotel NASU
Mercure Nasu Highlands & Nasu
Grand Mercure Nasu Highlands Resort & Spa Nasu
Grand Mercure Nasu Highlands Resort & Spa Hotel
Grand Mercure Nasu Highlands Resort & Spa Hotel Nasu

Frequently asked questions

What is the cancellation policy at Grand Mercure Nasu Highlands Resort & Spa?

Grand Mercure Nasu Highlands Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Mercure Nasu Highlands Resort & Spa?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Nasu Highlands Resort & Spa on 30 Nov 2026 start from NZ$311, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Mercure Nasu Highlands Resort & Spa?

Yep, Grand Mercure Nasu Highlands Resort & Spa has a free self car park.

Does Grand Mercure Nasu Highlands Resort & Spa have a pool?

Grand Mercure Nasu Highlands Resort & Spa has a seasonal outdoor pool and a kids' pool. The pool is open from July to August.

Is Grand Mercure Nasu Highlands Resort & Spa family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Grand Mercure Nasu Highlands Resort & Spa is a hit with families.

Does Grand Mercure Nasu Highlands Resort & Spa serve breakfast?

Yep, buffet breakfast is available daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at Grand Mercure Nasu Highlands Resort & Spa?

No, Grand Mercure Nasu Highlands Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Mercure Nasu Highlands Resort & Spa?

Yep, you can grab a meal at Grand Mercure Nasu Highlands Resort & Spa's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Grand Mercure Nasu Highlands Resort & Spa?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Grand Mercure Nasu Highlands Resort & Spa?

No, only service animals are allowed.

Grand Mercure Nasu Highlands Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 215 out of 503 reviews
Rating 8 - Good. 195 out of 503 reviews
Rating 6 - Okay. 63 out of 503 reviews
Rating 4 - Poor. 19 out of 503 reviews
Rating 2 - Terrible. 11 out of 503 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great service, clean and friendly staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Serene child friendly
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious rooms, friendly and helpful service, clean and relaxing onsen. Best bonus is free flow drinks (soft drinks, coffee and lots of alcohol) and snacks in the afternoons and nights!
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Disliked: Staff & service
Would have been ideal if you are traveling with small children.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first read the reviews, I was reluctant to book this hotel. But I saw some recent photos that the hotel has been renovated. Everything provided was very professional and clean. The queue management at the restaurant for both breakfast and dinner was very efficient. Free-flow alcohol beverages was a plus.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quite remote and you need a car to get around Nasu as there is nothing in walking distance, however snacks and drinks were complimentary each day at set hours, mineral outdoor onsen/spar was perfect and staff were amazing. Airconditioning was disappointing as it was preset with the main hotel and could not change temperature only adjust fan. Views were amazing from the restaurant and breakfast bar. Many young children when we stayed as the hotel focuses on kids with indoor and outdoor playground. Overall very nice hotel with amazing staff and great place to base yourself and explore Nasu with a car.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great Install translate before you go Ask for a bus timetable and the free tickets you get as part of your stay Uber does not work out near Nasu, no uber eats or car rides Install go taxi, it's there uber equivalent Food is scarce around the hotel so plan ahead and get food from the local shops, family marts are great, 7elevens are ok to If you eat at the buffet restaurant at the hotel you need to book it as part of the hotel booking. We did not and it cost me $214 (aud) for 2 adults and 1 child, we didn't know this ahead of time. The hot springs / baths are a no cloths zone, kids 6 and older and men and woman are just all in the same water together naked, nothing against there culture it just wasn't for me. There are claw machines absolutely everywhere in Japan so if your taking kids be sure to always have some coins on you, they range for 100¥ to 500¥ Nasu highlands park was amazing Nasu safari park was good, very small but pretty cool getting up so close with so many animals.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

トイレ床が汚かった
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
年配者にも小学生の孫にも到着時からワクワク 楽しめました。 連泊だったので食事のメニューに多様さが欲しかった。
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族と一緒に旅行で楽しかったです。いいホテルでまだ今度行こうと思います。
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
小さい子供達が過ごすには物凄くコストパフォーマンスが良いホテルです　それとアルコールが好きな大人にもコストパフォーマンス抜群のホテルだと思いました　　子供達が遊べるスペースは充分でしたしバイキングもお風呂の温度も丁度良かったです　私達は2歳から94歳までの15人と云う家族での利用だったので孫達が喜んで二泊出来たのは良かったです
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
部屋は清潔で広々快適でした。夏休みのせいか子ども連れのファミリーが圧倒的に多いと感じました。朝食も種類豊富で美味しかったですが、価格は少し高過ぎる印象。ソフトクリームなど子どもが喜ぶメニューが充実しています。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
選択肢が色々とある施設でした。子供をターゲットにしているのがとても伝わってきました。一方で高級感みたいなものは控えめでカジュアルな施設だと感じました。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食の時間がもう少し欲しい
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビールが良かった
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビュッフェは種類が豊富で、とても満足できました。宿泊前に食事の口コミを見たところ評価があまり良くなかったため少し不安でしたが、実際には料理も美味しく、まったく問題ありませんでした。 ただ、長期連泊の場合は毎日同じメニューになるため、その点は改善されるとさらに良いと思います。 ホテル全体としては、子ども連れやファミリーにはとても過ごしやすいホテルでした。また機会があれば、ぜひ利用したいと思います。
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よかった
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉に行く時用のタオルやそれを入れるカバンなどがあったら嬉しいです。
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供が遊べる所が多くありチェックインからチェックアウトまでいっぱい遊びつくせました。 マザー牧場も近く外に遊びに行くのもアクセスし易く立地も最高でした。 強いて言うなら客室の空調が思ったよりも強くならず、もう少し空調が効くと良いかなと思います。
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お酒好きには最高のホテルでした！子供もたくさん遊べる場所があり大満足でした。ここにずっと住みたいと6歳の息子が帰る時に泣いていました笑 また行きたいと思います！ありがとうございました！
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族旅行に最適です。全て素晴らしいです。
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
問い合わせ対応が全く要領を得ず、余計なやり取りに時間を使った挙げ句、誤った情報を案内されました。。
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15時チェックインの前でも遊ばせていただけて非常に助かりました！ 山の中だし半端な時間に着いてしまったからどうしようかと思っていましたが、近所に魅力的なお店や施設も沢山あったので、お金の心配がなければ遊び放題だと思います。 売店にオムツが売ってあったり、助かる要素が数えきれないです。 スタッフの方々も優しく、宿泊客も皆さん小さいお子様のいるご家族や理解ある方々だったので最高でした！ 露天風呂の石がザラザラで子どもが痛がったのと、アメニティに髪ゴムがあれば嬉しいなと思いました。 また是非予約させて頂きたいと思います。 ありがとうございました！
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
小さな子供連れ家族が多く、夕食朝食とも子供の泣き声のうるさいことには閉口した。またブッフェの慌ただしさ、割り込みなどのマナーの無い客を散見し、気分の良いものではなかった。 施設の優雅さ、空間の広さ、那須の自然、食事のクオリティの高さなど、大変良い面があるのに、全く台無しである。 敢えて小さな子供連れの客層を呼び込むコンセプトはいかがなものか。社会あるいは教育の問題とも思うが。
Stayed 1 night in Jun 2026