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El Muelle Hotel Boutique

Property class: 3

Photo gallery for El Muelle Hotel Boutique

A bedroom with a large bed, a view of a mountain and water through a window, and a framed picture on the wall.
A wooden staircase with a handrail, a wooden door, and a lifebuoy on the wall.
A wooden building with a black facade, a wooden deck, and a sign that reads "Hotel Boutique."
A rustic reception desk with a rope barrier, a framed picture of a mountain, and a wall-mounted clock.
A wooden barrel with a rope coiled around it, a wooden lantern, and a dining area with tables and chairs.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Manuel Bulnes 37, Natales, Patagonia, 6160000
  • Place, Costanera
    ‪3 min walk‬
  • Place, Puerto Natales Casino
    ‪8 min walk‬
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪13 min drive‬

Room options

View all photos for Double Room

A bed with white bedding and teal patterned pillows, a framed picture of a lighthouse on the wall, and a textured blanket on the bed.

Double Room

  • Ocean view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

A bedroom with two beds, a wooden coat rack, a white dresser, and a framed picture of mountains.

Twin Room

  • Ocean view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

About the area

Puerto Natales

At El Muelle Hotel Boutique you'll be within steps of Última Esperanza Fjord and Costanera. Highlights at this beach hotel include free buffet breakfast and free self-parking. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Plus you'll find express check-in, express check-out and luggage storage. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3-property class Natales hotel include History Museum and Puerto Natales Casino.

What's nearby

  • Costanera - 3 min walk - 0.3 km
  • History Museum - 4 min walk - 0.4 km
  • Puerto Natales Casino - 8 min walk - 0.7 km
  • Plaza de Armas - 9 min walk - 0.8 km
  • Cueva del Milodon - 12 min walk - 1.1 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

Restaurants

  • ‪Restaurant Última Esperanza - ‬6 min walk
  • ‪La Disquería Natales - ‬6 min walk
  • ‪La Tapera - ‬5 min walk
  • ‪Baguales Brewery & Restaurant - ‬9 min walk
  • ‪Café Artimaña - ‬8 min walk

About this property

El Muelle Hotel Boutique

Free breakfast is available daily. Public spaces have free WiFi. El Muelle Hotel Boutique also features tour/ticket assistance, concierge services, and express check-in. Self parking is free.

This 3-star Natales hotel is smoke free.

  • 9 guestrooms or units
  • Built in 2015
  • Buffet breakfast (free)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site
El Muelle Hotel Boutique offers 9 accommodations with a safe and a hairdryer. Beds feature premium bedding. This Natales hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

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  • Parking included
  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served or allowed at El Muelle Hotel Boutique.

Property is also known as

El Muelle Hotel Boutique Puerto Natales
El Muelle Hotel Boutique
El Muelle Boutique Puerto Natales
El Muelle Boutique
El Muelle Hotel Boutique Puerto Natales, Aisen Region, Chile
El Muelle Hotel Boutique Natales
El Muelle Boutique Natales
El Muelle Hotel Boutique Hotel
El Muelle Hotel Boutique Natales
El Muelle Hotel Boutique Hotel Natales

Frequently asked questions

What is the cancellation policy at El Muelle Hotel Boutique?

El Muelle Hotel Boutique offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at El Muelle Hotel Boutique?

Yep, El Muelle Hotel Boutique has a free self car park.

Does El Muelle Hotel Boutique serve breakfast?

You bet, free buffet brekkie is on offer daily.

Is there a free airport shuttle available at El Muelle Hotel Boutique?

No, El Muelle Hotel Boutique does not offer an airport shuttle service.

What time are check-in & check-out at El Muelle Hotel Boutique?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at El Muelle Hotel Boutique?

No, pets are not allowed.

El Muelle Hotel Boutique Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 42 out of 68 reviews
Rating 8 - Good. 21 out of 68 reviews
Rating 6 - Okay. 5 out of 68 reviews
Rating 4 - Poor. 0 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Absolutely perfect place to rest after doing the W trek in Torres Del Paine. This hotel was beautiful, with real floorboards, great lighting, everything was new, clean and bright, with a nautical theme and rustic touches. The shower was AMAZING, absolute luxury. The service was so pleasant and professional. And breakfast was some of the best we've had in the region. I highly recommend staying at this hotel.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nettes Personal, Zimmer sauber und groß, Frühstück etwas spartanisch, insgesamt empfehlenswerte Unterkunft und Lage
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa localização, instalações modernas, embora o banheiro seja pequeno. O hotel é charmoso e simples, mas o que faz a diferença é a simpatia dos funcionários. Para a região o custo benefício é muito bom.
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Simple pleasant hotel.

Simple pleasant hotel. A warm atmosphere.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Que hotel

Excelente atención , muy desayuno , limpio, luminoso , camas comodas
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conforto e sustentabilidade.

Ótima cama e localizado a poucas quadras do comércio e serviços turísticos e quase ao lado da Costanera.
Aproveitamento sustentável de peças utilitárias e decorativas nesta mesa onde é servido o desayuno.
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was great and accommodating. They spoke excellent English and knew the area well.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean property that have beautiful ocean views and friendly staff.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and the people who run it are really nice.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Average stay-almost no WiFi first day, breakfast is decent and probably the best aspect of this hotel. It is away from the city center but walking distance to everything. Last day, staff came in without knocking
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Habe nur eine Nacht übernachtet, das war alles okay. Personal an der Rezeption sprach auch englisch! Frühstück entsprechend der Kategorie alles okay.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

전체적으로 무난한 숙소입니다

위치 좋습니다. 롬은 작고 욕실도 작습니다. 따라서 욕실 사용이 좀 불편할수 있습니다. 조식은 매우 간단합니다. 전체적으로 깨끗한 편이며 방음은 잘 안됩니다. 50마터 안에 렌터카업체가 있어서 좋았습니다. W코스 트래킹일정이 안되면 렌트카를 이용하면 편안하게 다닐수 있습니다. 호탤에서 시티맵 달라고 하면 바용청구됩니다.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy amable. Estancia muy agradable
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel and world-class staff

I can’t imagine a better place to stay if you visit Southern Patagonia in Chile. El Muelle is a boutique hotel near the water front in Puerto Natales. The rooms are large, modern and well appointed. The common areas and staircase are bright and inviting. But the highlight of our experience were our interactions with the hotel manager, Jairo. We were already impressed with the delicious eggs he cooked us for breakfast. But then we approached him with a major problem we were facing as one of our passports had gone missing during our stay at a very remote location at a Refugio in Patagonia where there wasn’t any phone connectivity. While we tried to make contact in various ways with the Refugio, Jairo moved heaven and earth for us that morning. Finally, he was able to get in contact with the general manager of the company that ran the Refugio, and share with him directly the details of our situation. Even though the Refugio didn’t find the passport at first, they kept at it and several hours later Jairo informed us they had found it at a partner company’s office. However, had it not been for Jairo’s efforts, we can’t imagine our situation would have been treated with the attention it needed to get resolved.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful and the wifi was excellent. Unfortunately, there is no control over the shower water temperature and on our last day, the water was cold. Not great for a fairly new hotel.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff and modern hotel

The hotel was overall excellent and is close to the waterfront and also to many restaurants. The rooms were comfortable, clean and modern with a great shower. As the weather was a bit cold the heating was on and the rooms and reception area was warm. The staff were very friendly and helpful and helped with booking a taxi to the bus station as we had to leave early in the morning. They also were very accommodating and set up the breakfast a bit earlier as we had an early morning tour on one of the mornings.
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location, easy to walk everywhere. Staff is extremely nice and helpful too. Janice was super helpful. Breakfast is poor even though they do try. It’s the same everyday where they give you a plate of cheese and ham and you have bread biscuits cereals to choose from. For the price they are charging and it was off peak; it’s not worth it. It’s pretty basic and is a bed and breakfast and not a boutique hotel. The service is great nonetheless.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendadisimo!

Nos gustó el hotel, tiene lo básico para una estadía allí. La habitación es cómoda y muy linda. La calidad de la ropa de cama es excelente y la cama súper cómoda! Si volvemos a puerto Natales, reservaríamos allí otra vez. Excelente servicio de su personal y estuvieron pendientes de nuestros horarios para ajustar la hora del desayuno. Es además en los tours el hotel por qué pasan al final, te recogen de ultimo, así que estás ganando tiempo.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, good location , enjoyed the stay. The view from the window was beautiful!
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place to stay before/after trekking!

Wonderful place to stay before and after our Torres del Paine trek! The hotel kindly stored our luggage between our stays. Excellent and spotlessly clean bathroom and a lovely modern bedroom which was light and airy. It was wonderful coming back to such lovely accommodation after all the trekking. They also recommended a good value and fast laundrette very nearby for after the trek, which was much needed! Would highly recommend!
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a basic small hotel. They don’t offer cable TV. Being so small, the breakfast buffet options are very limited. A few blocks from the city center. It is OK to walk, but I guess it’s not so funny with bad weather! Nice WiFi and nice personnel.
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treat their guest as family. They even reserved a bus ticket for us, the hotel staff is just amazing. Best hotel on Natales. Food was great too.
Stayed 3 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Great for a short stay

Basic hotel, but clean and tidy. Very friendly staff who fixed a breakfast bag for us because we had to check out before regular breakfast hours.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in particolare il personale si è dimostrato efficiente e servizievole a risolvere problemi
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nytt, god standard og beliggenhet

Hotellet var veldig bra! Store, fine rom med utsikt mot havet og fjellene og høy standard. Det var lett tilgjengelig med bil, nært restauranter, men i et rolig område. God frokost. Anbefales!
Stayed 1 night in Jan 2019