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Hotel Aquaterra

Property class: 3

Photo gallery for Hotel Aquaterra

Free daily buffet breakfast
Interior
Lobby sitting area
Exterior
Standard Double Room, 1 Double Bed

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room
The current price is NZ$250
10 Apr - 11 Apr

Explore the area

View map
Manuel Bulnes 299, Natales, 6160000, 6160000
  • Place, Puerto Natales Casino
    ‪3 min walk‬
  • Place, Costanera
    ‪4 min walk‬
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 15 sq m
  • Sleeps 3
  • 3 Single Beds

About the area

Puerto Natales

Hotel Aquaterra places you steps from History Museum and within a short 5-minute stroll of Puerto Natales Casino. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a coffee shop/cafe and laundry facilities. Each morning free breakfast is served. There's also the convenience of free parking nearby. .Places within a 5-minute walk of this 3-property class Natales hotel include Centro Cultural Natalis and Última Esperanza Fjord.

What's nearby

  • History Museum - 1 min walk - 0.0 km
  • Puerto Natales Casino - 3 min walk - 0.3 km
  • Costanera - 4 min walk - 0.4 km
  • Plaza de Armas - 5 min walk - 0.4 km
  • Cueva del Milodon - 11 min walk - 0.9 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

Restaurants

  • ‪Mesita Grande - ‬4 min walk
  • ‪Baguales Brewery & Restaurant - ‬5 min walk
  • ‪Café Artimaña - ‬3 min walk
  • ‪La Terraza - ‬3 min walk
  • ‪La Tapera - ‬1 min walk

About this property

Hotel Aquaterra

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Hotel Aquaterra also features tour/ticket assistance, concierge services, and laundry facilities.

This 3-star Natales hotel is smoke free.

  • 12 guestrooms or units
  • Buffet breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Aquaterra offers 12 accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking within 20 metres

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 21 March 2026 to 22 March 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Aquaterra

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Aquaterra Natales
Aquaterra Natales
Hotel Aquaterra Hotel
Hotel Aquaterra Natales
Hotel Aquaterra Hotel Natales

Frequently asked questions

What is the cancellation policy at Hotel Aquaterra?

Hotel Aquaterra offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Aquaterra?

As of 8 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Aquaterra on 10 Apr 2026 start from NZ$250, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Aquaterra family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hotel Aquaterra is a hit with families.

Does Hotel Aquaterra serve breakfast?

You bet, complimentary buffet breakfast is served daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Hotel Aquaterra?

No, Hotel Aquaterra does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Aquaterra?

Yep, they've got a lounge bar and an onsite restaurant. The property will be renovating its dining venue from March 21 2026 until March 22 2026 (completion date subject to change).

What time are check-in & check-out at Hotel Aquaterra?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Aquaterra?

No, pets and service animals are not allowed.

Hotel Aquaterra Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 94 reviews
Rating 8 - Good. 21 out of 94 reviews
Rating 6 - Okay. 3 out of 94 reviews
Rating 4 - Poor. 0 out of 94 reviews
Rating 2 - Terrible. 2 out of 94 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Anirban

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience highly recommended
Stayed 3 nights in Dec 2025

10/10 Excellent

Keqin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast menu was pretty fresh. morning shift staff was especially nice and make us felt welcomed. this location is very convenience to area dinning and shopping with in walkable distance. definitely will recommended to others
Stayed 4 nights in Dec 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent. Always paying attention to your needs
Stayed 4 nights in Nov 2025

8/10 Good

dominique

Stayed 3 nights in Nov 2025

10/10 Excellent

Lilliana, Naranjo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy lindo lugar y acogedor el desayuno 20/10
Stayed 1 night in Nov 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, centrally located to everything. Great spot in transit to/from Torres del Paine. Late arrivals, early departures are no problema. Many late dinners available within a minute or two walk, such as Afrigonia.
Stayed 1 night in Nov 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, nice facility, excellent location.
Stayed 2 nights in Nov 2025

10/10 Excellent

Orlagh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all brilliant, the area is great and has lots of restaurant options. They provided luggage storage while we did the W and even allowed for earlier breakfast when we needed to leave at 5:30. The rooms were clean and super cosy to come back to after a rainy day.
Stayed 3 nights in Nov 2025

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Simple rooms but clean and uncluttered. Very warm. Great location.
Stayed 6 nights in Oct 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities

Easy stay in Puerto Natales

Service was excellent. We were able to store bags while hiking the W trek, they packed a breakfast “to go”. However, rooms were small. There was a common sitting room that was nice. Cab fare to the bus depot was 2,000 pesos or about $2 USD.
Stayed 1 night in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel, nothing fancy but comfortable. Walk to everything. Close to restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

Lalitha

Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I chose to stay at Aquaterra twice because we liked the reviews and the costs. We are glad we did. The location is great, the staff is wonderful, and the breakfast was a solid start to the day. The check in process was easy and the bed was super comfy. The restroom was nice for two people and there was a nice sitting area outside the rooms. The staff was very resourceful and very helpful with all our needs. We would recommend staying at the Aquaterra if you are ever in Puerto Natales. Great stay, great memories.
Stayed 1 night in Feb 2025

2/10 Terrible

Kathleen, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Stayed 5 nights in Jan 2025

8/10 Good

Sibylla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the convenient location to good restaurants eg Bote we appreciated to be able to have earlier breakfast bc of early tours if you have a car either you park on street or there is one parking spot in rear of hotel difficult to park but gets secured by gate Very nice room to relax bc rooms are rather small bathroom needs update and no more plastic shower curtain please think of our environment
Stayed 3 nights in Jan 2025

8/10 Good

Manon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and accommodating staff

My mother and I only stayed one night but we enjoyed it. Every staff member was so friendly and eager to make our stay comfortable. We had to check out before breakfast hours since we had a bus to take and they prepared an early breakfast for us. The room was quite small but it was just fine for a night.
Stayed 1 night in Jan 2025

10/10 Excellent

Fiona, New Malden

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acquaterra is a gem

Lovely one-night stay at Aquaterra. Everyone working there was friendly and helpful, the room was cute and cozy, and the included breakfast was quite nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Dusty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Fantastic experience. Wonderful staff, nice rooms and great location. Excellent breakfast included. Quiet at night.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024