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Hotel Aquaterra

3.0 star property

Photo gallery for Hotel Aquaterra

Dining room
A cozy living room with a sofa, a bench, a rug, and a window with a view of the street.
A bed with white linens and patterned pillows, a wooden headboard, and a bedside table with a vase.
A hotel with a signboard listing amenities like a restaurant, coffee shop, and adventure activities.
A room with a wooden floor, a red sofa, a bench, a fur-covered bench, and a cowhide rug.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room

Explore the area

View map
Manuel Bulnes 299, Natales, 6160000, 6160000
  • Place, Puerto Natales Casino
    ‪3 min walk‬
  • Place, Costanera
    ‪4 min walk‬
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

A bedroom with a wooden headboard, a bed with white bedding and striped throw, two bedside tables with lamps, and a wall-mounted tapestry.

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

A room with two beds, wooden headboards, a nightstand, a wall-mounted lamp, and a window.

Standard Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room, 3 Single Beds

A small, cozy room with a bed, a bench, a nightstand with a lamp, and a wall-mounted wooden shelf.

Standard Triple Room, 3 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 15 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

About the area

Puerto Natales

Hotel Aquaterra places you steps from History Museum and within a short 5-minute stroll of Puerto Natales Casino. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a coffee shop/cafe and laundry facilities. Each morning free breakfast is served. There's also the convenience of free parking nearby. .Places within a 5-minute walk of this 3-property class Puerto Natales hotel include Centro Cultural Natalis and Última Esperanza Fjord.

What's nearby

  • History Museum - 1 min walk - 0.0 km
  • Puerto Natales Casino - 3 min walk - 0.3 km
  • Costanera - 4 min walk - 0.4 km
  • Plaza de Armas - 5 min walk - 0.4 km
  • Cueva del Milodon - 11 min walk - 0.9 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

Restaurants

  • ‪Mesita Grande - ‬4 min walk
  • ‪La Terraza - ‬3 min walk
  • ‪Restaurant Última Esperanza - ‬2 min walk
  • ‪La Tapera - ‬1 min walk
  • ‪Café Artimaña - ‬3 min walk

About this property

Hotel Aquaterra

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Hotel Aquaterra also features tour/ticket assistance, concierge services, and laundry facilities.

This 3-star Puerto Natales hotel is smoke free.

  • 12 guestrooms or units
  • Buffet breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Aquaterra offers 12 accommodations with a hairdryer and free toiletries. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking within 20 metres

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Aquaterra

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Aquaterra Natales
Aquaterra Natales
Hotel Aquaterra Hotel
Hotel Aquaterra Natales
Hotel Aquaterra Hotel Natales

Frequently asked questions

What is the cancellation policy at Hotel Aquaterra?

Hotel Aquaterra offers free cancellation on select room rates. Check out the cancellation policy for more info.

What makes Hotel Aquaterra a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Aquaterra.

Does Hotel Aquaterra serve breakfast?

You bet, complimentary buffet breakfast is served daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Hotel Aquaterra?

No, Hotel Aquaterra does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Aquaterra?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Aquaterra?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Aquaterra?

No, pets and service animals are not allowed.

Hotel Aquaterra Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 69 out of 96 reviews
Rating 8 - Good. 22 out of 96 reviews
Rating 6 - Okay. 3 out of 96 reviews
Rating 4 - Poor. 0 out of 96 reviews
Rating 2 - Terrible. 2 out of 96 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Central, Great staff, clean, good food. I would book here again
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Waiyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very helpful staff, great breakfast.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, nice facility, excellent location.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Very clean, and quiet. The staff was very accommodating and the breakfast was great. Highly recommend.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night stay.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Anirban

Liked: Cleanliness, amenities, property conditions & facilities
Great experience highly recommended
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Orlagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all brilliant, the area is great and has lots of restaurant options. They provided luggage storage while we did the W and even allowed for earlier breakfast when we needed to leave at 5:30. The rooms were clean and super cosy to come back to after a rainy day.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Keqin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast menu was pretty fresh. morning shift staff was especially nice and make us felt welcomed. this location is very convenience to area dinning and shopping with in walkable distance. definitely will recommended to others
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Simple rooms but clean and uncluttered. Very warm. Great location.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, beautiful clean rooms and good breakfast in the morning. very walkable to pretty much everything around town
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. The breakfast was great!
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent. Always paying attention to your needs
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Shujie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and helpful. Location was great.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. My only concern is the noise. The noise from the hallway sounded like it was right inside your room, really travelled. For anyone super sensitive to noise, it may not be great.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, centrally located to everything. Great spot in transit to/from Torres del Paine. Late arrivals, early departures are no problema. Many late dinners available within a minute or two walk, such as Afrigonia.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the hotel being beautiful, the staff was very helpful
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

HEATHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and clean place to stay in the center of town, with lovely staff. Perfect place to stay before and after a trek- they held my luggage for me while I was in the park.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Apsara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice place with clean rooms. Breakfast was good. Friendly staff as well.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Basilio is so nice and helped me with my stay. Nice staff all around. Great hotel!
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Pieter E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Patagonia family trip

Very friendly and helpful staff. Excellent location. Great breakfast
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Fantastic experience. Wonderful staff, nice rooms and great location. Excellent breakfast included. Quiet at night.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities
The hotel is very nice .We stayed for 2 nights before going for a w trek to torres del pained and came back after 4 days .They gave the same room that we have . The hotel is family owned and more personalized and i highly recommend it .Alexis and Jeselle were so nice at the front desk and speaks welll english . Their breakfast is delicious and the rooms are well kept and clean . We have a good experience !!! They have a dog named “Negrito “ a black labrador and geta our leftover from dinner everytime!!! I love thia hotel!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed there for 1 night. Very nice staff. The hotel deco was fantastic1 Their warm breakfast is very good too.
Stayed 1 night in Dec 2023