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Hotel Big Sur

3.0 star property

Photo gallery for Hotel Big Sur

Living area
Free daily buffet breakfast
Standard Double Room
Front of property
Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000
  • Place, Costanera
    ‪3 min walk‬
  • Place, Puerto Natales Casino
    ‪8 min walk‬
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪13 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.6 out of 10
Exceptional
(13 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Puerto Natales

Hotel Big Sur places you steps from Última Esperanza Fjord and within a short 5-minute stroll of Costanera. Highlights at this hotel include free buffet breakfast. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a lift. Added amenities include a free manager's reception and coffee/tea in a common area. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3-property class Puerto Natales hotel include History Museum and Puerto Natales Casino.

What's nearby

  • Costanera - 3 min walk - 0.3 km
  • History Museum - 4 min walk - 0.4 km
  • Puerto Natales Casino - 8 min walk - 0.7 km
  • Plaza de Armas - 9 min walk - 0.8 km
  • Cueva del Milodon - 12 min walk - 1.1 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪Santolla - ‬7 min walk
  • ‪La Terraza - ‬6 min walk
  • ‪Restaurant Última Esperanza - ‬5 min walk
  • ‪La Tapera - ‬4 min walk
  • ‪Café Artimaña - ‬7 min walk

About this property

Hotel Big Sur

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. Hotel Big Sur also features coffee/tea in common area and a lift.

This 3-star Puerto Natales hotel is smoke free.

  • 30 guestrooms or units
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Lift
  • No smoking on site
Hotel Big Sur offers 30 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Bathrooms include a shower. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a first aid kit in all accommodation.

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

What is the cancellation policy at Hotel Big Sur?

Hotel Big Sur offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Big Sur serve breakfast?

You bet, free buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Big Sur?

No, Hotel Big Sur does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Big Sur?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Big Sur?

No, pets are not allowed.

Hotel Big Sur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 97 out of 165 reviews
Rating 8 - Good. 45 out of 165 reviews
Rating 6 - Okay. 15 out of 165 reviews
Rating 4 - Poor. 3 out of 165 reviews
Rating 2 - Terrible. 5 out of 165 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and easy to walkable over town!!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities
Clean rooms, very cozy but friendly staff and a great location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Bendel

Liked: Cleanliness, amenities, property conditions & facilities
friendly staff and good location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jonathan

Staff was helpful, rooms clean,
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A neat and clean place to stay
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice, clean, accommodating
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

carolyn

Liked: Cleanliness, property conditions & facilities
Amazing experience
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Clean, convenient, communicated well, met the expectations of our stay
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Ming Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Impeccably clean
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Balasubramanian

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, Great staff(English speaking), patient, explain and smiling
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rogerio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Room was too warm. No elevator.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bang

Liked: Cleanliness, amenities, property conditions & facilities
rooms were very clean and all you need in Puerto Natales. Staff was very responsive to our needs. we were able to leave our luggage there while we hiked for 5 days because we were returning after the hike. it was nicely located near a lot of restaurants and shops. definitely would stay there again Bang Chau M.D
Stayed 1 night in Jan 2026
Verified

8/10 Good

Nathalie

Liked: Cleanliness, amenities, property conditions & facilities
a minimalist dream, super clean and welcoming staff. I deducted 1 star because it smelled like clogged sewage :/
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, great staff and well located.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Everyone is so nice
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Everyone is nice
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a one night stay, the hotel is comfortable and clean. The Breakfast was also good. A nice place to stay, good value for money
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, close to everything!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close by the water, shopping and dining.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Balraj

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff, brand new hotel. Only downside is the rooms are noisy and you can hear the neighbors and the folks in the corridor.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Property excellently maintained and very clean. Breakfast was consistently great every day with variety. (whoever the chef was preparing the eggs each morning- thank you! ) Absolutely delicious!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

SRI RANJINI

Liked: Cleanliness, amenities, property conditions & facilities
small rooms. clean and good shower
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2026