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Hotel HD Natales

3.0 star property
Hotel in Natales with 24-hour front desk and restaurant

Photo gallery for Hotel HD Natales

Restaurant
Breakfast area
Doble vista mar
Front of property – evening/night
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is NZ$173
9 Nov - 10 Nov

Explore the area

View map
Kilometro 4.5, Ruta 9N, Puerto Bories, Natales, Magallanes, 6160000
  • Place, Costanera
    ‪5 min drive‬
  • Place, Plaza de Armas
    ‪6 min drive‬
  • Place, Puerto Natales Casino
    ‪7 min drive‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪6 min drive‬

Room options

View all photos for Twin Room

View from room

Twin Room

Highlights

Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Daily housekeeping
In-room safe
  • 9 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Highlights

Rollaway/extra beds
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Daily housekeeping
In-room safe
  • 20 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Doble V. Campo

Doble V. Campo

Doble V. Campo

Highlights

Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Daily housekeeping
In-room safe
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Doble vista mar

Doble vista mar

Doble vista mar

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Daily housekeeping
In-room safe
  • 9 sq m
  • Beach view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Matrimonial

Matrimonial

Matrimonial

Highlights

Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Daily housekeeping
In-room safe
  • 9 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

About the area

Puerto Natales

At Hotel HD Natales you'll be within a 15-minute walk of Última Esperanza Fjord and 4.3 km (2.7 mi) from Costanera. Highlights at this hotel include a restaurant and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Enjoy access to bike hire, hiking/biking trails and a playground. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of an airport shuttle. .With a stay at this 3-property class Natales hotel, you'll be 4.6 km (2.8 mi) from Cueva del Milodon and 4.6 km (2.9 mi) from Mirador Cerro Dorotea.

What's nearby

  • Mirador Cerro Dorotea - 5 min drive - 4.4 km
  • Costanera - 5 min drive - 4.8 km
  • Plaza de Armas - 6 min drive - 5.5 km
  • Puerto Natales Casino - 7 min drive - 5.5 km
  • Old Pier - 7 min drive - 5.5 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 6 min drive

Restaurants

  • ‪La Escondida - ‬4 min drive
  • ‪Baguales Brewery & Restaurant - ‬7 min drive
  • ‪Mesita Grande - ‬6 min drive
  • ‪El Puesto Restobar - ‬6 min drive
  • ‪El Asador Patagónico - ‬6 min drive

About this property

Hotel HD Natales

Hotel in Natales with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An area shuttle within 4.5 km and a round-trip airport shuttle are available for a fee. A library, a terrace, and barbecue grills are also featured at Hotel HD Natales.

This 3-star Natales hotel is smoke free.

  • 1 building
  • 41 guestrooms or units
  • 3 levels
  • 108 sq ft of conference space
  • 10 sq. m of conference space
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel HD Natales offers 41 accommodations with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 4.5 km

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 108 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

We should mention

  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Cisne Cuello Negro Puerto Natales
Hotel Cisne Cuello Negro
Cisne Cuello Negro Puerto Natales
Cisne Cuello Negro
Hotel HD Natales Puerto Natales
HD Natales Puerto Natales
HD Natales
Hotel Cisne de Cuello Negro
Hotel HD Natales Hotel
Hotel HD Natales Natales
Hotel HD Natales Hotel Natales

Frequently asked questions

What is the cancellation policy at Hotel HD Natales?

Hotel HD Natales offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel HD Natales?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel HD Natales on 9 Nov 2025 start from NZ$173.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Hotel HD Natales?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel HD Natales?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel HD Natales?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel HD Natales?

No, pets are not allowed.

Reviews

Hotel HD Natales Reviews

8.4

Very good

8.4/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 24 out of 65 reviews
Rating 8 - Good. 29 out of 65 reviews
Rating 6 - Okay. 11 out of 65 reviews
Rating 4 - Poor. 1 out of 65 reviews
Rating 2 - Terrible. 0 out of 65 reviews

Reviews

8/10 Good

Erhan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Xiaoguang

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at this hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good deal!
Stayed 1 night in Dec 2024

10/10 Excellent

Younan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very bright and spacious room although the furniture and floor have worn out
Stayed 1 night in Jan 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great The staff exceeded expectations Everyone went out of the way to be helpful Great place to stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful. Made us feel at home!
Stayed 2 nights in Jan 2025

10/10 Excellent

Abril

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay! I love the views and the service was amazing!
Stayed 3 nights in Jan 2025

10/10 Excellent

kannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here while doing doing trips to Torres Del Paine. About 4 km from the town. Had a rental car. So was convenient to travel. Beautiful, quiet location. The people running the place were amazing, helping you with every need. The restaurant, though had limited options, was good and very flexible with timings. Felt like leaving home at the end of my stay !!
Stayed 5 nights in Dec 2024

10/10 Excellent

Anitha

Stayed 3 nights in Dec 2024

10/10 Excellent

Yingnan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2024

8/10 Good

Fely

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice family run establishment with a charming host. It was a bit outside of town but was an easy Uber into town. Breakfast was great.
Stayed 4 nights in Nov 2024

8/10 Good

Yosh, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Yosh, Los Angeles

Liked: Cleanliness, staff & service
They were very nice, I enjoyed my time there
Stayed 1 night in Nov 2024

10/10 Excellent

Barbara, miami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff at the hotel were very friendly and helpful. Water service was interrupted one of the nights which was a great inconvenience after a long day to not be able to shower or even flush the toilet. The hotel is far from downtown and since is technically a different town taxis charge extra to/from this location. The view from the hotel Is beautiful but it isn’t a nice area to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and staff were friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Beautiful location and really friendly and helpful staff. Would definitely recommend for any stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, room comfort

Quaint hotel with wonderful staff

The staff at this hotel was exceptional. Very kind. Very helpful. It’s an older hotel that could use some improvements. The beds were comfortable. We ate breakfast buffet and dinner. Both were good. Beautiful location. View of the Magellan channel. 5 minutes from airport. 20 minutes from town.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. As advertised. Could use a gym.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting with room having gorgeous view of the lake. Boutique type hotel with testaurant. While a couple of miles from town, location is quiet, setene and peaceful. Do not rxpect luxury but instead homy feeling and superb service. True story: when checking out, one of our suitcases was brought down by staff member. My husband proceeded to load the rest of our suitcases on our private transportation to Punta Arenas. However, at the airport, I noticed that this particular suitcase was missing and had not been put into the van. The trip from Puerto Natales to Punta Arenas was 2 1/2 hours, so there was no way of turning back. We anxiously called the hotel to explain. They were on it and told us that they had sent someone with our suitcase to the bus station thinking that we were taking the bus to the.airport. When I explained that we were already at the airport, they tried to assure me that they would bring the suitcase to us and if we had already left, the same person would deliver it to us at our hotel in Santiago. I was still anxious because they indicated that the gentleman bringing the suitcase would be getting to the airport at exactly the same time as our departure tome. As it turned out the gentleman texted me as I was boarding so I went to the end of the line. He hurried and got through other obstacles to get the me the suitcase. No money was accepted for all their efforts. We can never thank them enough for everything they did reflecting great customer service
Stayed 4 nights in Feb 2019

6/10 Okay

Raquel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is very kind Dinner was ok It is far from downtown
Stayed 1 night in Feb 2019

6/10 Okay

Raquel

Travelled with partner, Travelled with group
Liked: Staff & service
The kindnes of all fue staff! Although the location is not the best, it is easy to take a cab downtown It is very interesting to visit the hotel and museum located walking distance
Stayed 1 night in Feb 2019

10/10 Excellent

Julio, Port St Lucie, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience, above all the most and more outstanding was the people working in the Hotel. They were excellent, caring and they treat me like a family. I was greatly impressed by the food service as well, great breakfast and when I arrived late from my tours they were always willing to serve me a hot meal even after hours as there are not many options to eat out in that area. They help me in giving me directions how to get around as I never been there before. I travel alone and all the help the gave me it was great to make my trip more enjoyable and less stressful. Thanks for everything !!
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice food and service. Old musty rooms
Stayed 2 nights in Dec 2018

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given an upgraded corner room at check in. We had to leave after a few hours due to Aerolenias Argentinas strike so we did not stay over night. The hotel seemed peacefull and clean and the lady assisting us was fantastic.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location to stop before going to the Torres del Paine, also can be used for daily trip (1.5 hrs). Staff was awesome and recommended local trekking to Lake Sophie to warm up.
Stayed 2 nights in Nov 2018