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Royalton Negril, An Autograph Collection All-Inclusive Resort

4.5 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Royalton Negril, An Autograph Collection All-Inclusive Resort

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Lobby
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Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Norman Manley Boulevard, Negril, Westmoreland
  • Place, Bloody Bay Beach
    ‪1 min walk‬
  • Place, Seven Mile Beach
    ‪4 min walk‬
  • Place, Kool Runnings Water Park
    ‪14 min walk‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪85 min drive‬

Room options

View all photos for Luxury Family Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • Ocean view
  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom ocean view

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
  • Ocean view
  • 170 sq m
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Junior Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view Diamond Club

7.8 out of 10
Good
(11 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite swim out

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite swim out

7.8 out of 10
Good
(32 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Premium bedding
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom swim out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom swim out Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • 114 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Presidential one Bedroom ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom ocean view Diamond Club

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • Ocean view
  • 114 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

8.0 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • Ocean view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman three Bedroom ocean front suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman three Bedroom ocean front suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • Ocean view
  • 282 sq m
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Luxury Junior Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view

7.6 out of 10
Good
(22 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom ocean view

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • Ocean view
  • 113 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Junior Suite swim out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite swim out Diamond Club

7.2 out of 10
Good
(10 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view Diamond Club

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite

8.4 out of 10
Very good
(40 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
  • Garden view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom ocean view Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • Ocean view
  • 170 sq m
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Chairman two Bedroom ocean front suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman two Bedroom ocean front suite Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • Ocean view
  • 226 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Chairman four Bedroom ocean front suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman four Bedroom ocean front suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • Ocean view
  • 337 sq m
  • Sleeps 14
  • 2 King Beds and 4 Queen Beds

About the area

Negril

A luxury stay in Negril awaits you at Royalton Negril, An Autograph Collection All-Inclusive Resort. Within steps you'll find Bloody Bay and Seven Mile Beach within a 10-minute stroll. Highlights at this all-inclusive hotel include 8 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, body wraps and body scrubs along with access to the mud bath and sauna. The buffet restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Free full breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .In the area of this 4.5-property class Negril hotel, you'll find Negril Cliffs.

What's nearby

  • Bloody Bay Beach - 1 min walk - 0.2 km
  • Seven Mile Beach - 4 min walk - 0.4 km
  • Kool Runnings Water Park - 14 min walk - 1.3 km
  • Bloody Bay - 1 min drive - 0.4 km
  • Negril Cliffs - 16 min drive - 12.4 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬4 min drive
  • ‪Royalton Lobby Bar - ‬5 min walk
  • Hunter Steakhouse
  • Grazie
  • ‪Ackee - ‬16 min walk

About this property

Royalton Negril, An Autograph Collection All-Inclusive Resort

Luxury hotel on the beach, with outdoor pool
Royalton Negril, An Autograph Collection All-Inclusive Resort is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Negril, An Autograph Collection All-Inclusive Resort such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive hotel also offers a children's pool, outdoor tennis courts and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Negril hotel.

  • 407 guestrooms or units
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Royalton Negril, An Autograph Collection All-Inclusive Resort offers 407 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a separate bath and shower with a deep soaking bath and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The Royal Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

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  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Armadillo
  • Gourmet Marche
  • Gratzie Italian Trattoria
  • Hunter Staeakhouse
  • Zen

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 7 November 2025 to 24 August 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

Property is also known as

Royalton Negril Resort
Royalton Negril
Royalton Negril All Inclusive
Royalton Negril Resort Spa All Inclusive
Royalton Negril Resort Spa
Royalton Negril Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort is a short 9-minute walk from Seven Mile Beach. Fun beach activities include snorkelling.

Is there a spa on site at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, The Royal Spa is available for guests. It has a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a pool?

Royalton Negril, An Autograph Collection All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a waterslide?

No, there is no waterslide at Royalton Negril, An Autograph Collection All-Inclusive Resort, but Kool Runnings Water Park is a short 16-minute walk away.

What luxury perks are available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Royalton Negril, An Autograph Collection All-Inclusive Resort a romantic place to stay?

Couples spa treatments and a bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton Negril, An Autograph Collection All-Inclusive Resort.

Is Royalton Negril, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that Royalton Negril, An Autograph Collection All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, complimentary full breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, Royalton Negril, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, pets are not allowed.

Royalton Negril, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 413 out of 1000 reviews
Rating 8 - Good. 223 out of 1000 reviews
Rating 6 - Okay. 135 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 127 out of 1000 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Mitchellee

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst experience. My room had roaches, the staff were unwilling to help I had to complain every day, take pictures and show them video and they finally changed my room at 7pm on my last night. Rooms were also not properly cleaned and had a mildew smell. Could not use swim up pool because it was too cold.
Stayed 3 nights in Sep 2025

10/10 Excellent

Thomas Christopher

Stayed 4 nights in Oct 2025

6/10 Okay

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff here are amazing!!! They go the extra mile… was celebrating my birthday and enjoyed the cabana I rented
Enjoying the waves
Stayed 4 nights in Oct 2025

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 4 nights in Oct 2025

10/10 Excellent

Shaion

Liked: Cleanliness
Beach view was great
Stayed 2 nights in Oct 2025

8/10 Good

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

4/10 Poor

Sondra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
⸻ We were really excited for our October wedding at Royalton Negril. We were booked from October17 to the 21st but our experience was disappointing. Our reservation from July wasn’t honored due to overbooking, check-in took three hours, and we were placed far from our wedding group. We were put in the area called Diamond however we could not use any of their amenities because we didn’t pay. That was not our fault we were put there. The diamond area although nice was a long walk to where our wedding group were. The buffet the pool and everything were all at the other end My husband and I are both 76 years old. The staff didn’t want to hear anything we had to say. No compassion at all. Staff on the most part were rude. Beautiful resort, nice room, but the experience was not good. I will not recommend this resort to anyone.
Stayed 4 nights in Oct 2025

2/10 Terrible

Sharee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
⭐ 1 out of 5 stars Disappointing Experience at a Beautiful Resort We stayed at the Royalton Resort in Negril from October 17th to 21st for a wedding. The resort itself is beautiful — the rooms, the pool, and the grounds are all well kept and impressive. Unfortunately, the staff’s attitude completely ruined what could have been an amazing experience. Our check-in was a nightmare. The staff at the front desk seemed confused and unorganized. The first girl who started helping us said she’d be right back — and never returned. Then someone else took over but didn’t finish the process either. One of the front desk attendants, Monique, was especially rude, rolling her eyes and acting as if we were bothering her for simply checking in. After a long day of travel, this kind of treatment was unacceptable. No guest should be made to feel like a burden. It’s a shame because the property itself is lovely, but the service was so poor that I would not recommend this resort to anyone. I don’t usually write reviews, but this experience was bad enough that I had to say something.
Stayed 4 nights in Oct 2025

6/10 Okay

Mariela Martinez

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Room smell like mold and took them 2 days to clean it well, diamond upgrade only useful for dinner reservations. Beach is next ro nudists beach so consider this if tou have a family. For a 5 star resort expectations were really high and transportation to any place it is very expensive. Lots of sellers on the beach including drugs being offered to teenagers.
Stayed 5 nights in Oct 2025

2/10 Terrible

Naija

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first arrived the check-in was horrible I got to the hotel at 2:45 didn’t get my room until 5pm. The service is super slow the workers are rude nothing like Montego Bay! They need to hire and need help! The buffet didn’t have much food options The restaurants it so hard to get a reservation on the app. When I first arrived to my room I didn’t have no Ac wasn’t working. The elevator was nasty they need to clean the mirrors and the walls of the elevator. My room was cleaned twice and they didn’t restock my fridge. The bar by the pool never restocked we have to go to another bar at the resort to get the drinks we wanted. Don’t stay here it’s not a good resort at all!!!!
Stayed 4 nights in Oct 2025

4/10 Poor

Nadege

Disliked: Cleanliness, staff & service, property conditions & facilities
Most of the staff were rude, outdated facilities and room was dirty. Room had a stench requested a room change. No one from the hotel got back to me in reference to the room swap.
Stayed 3 nights in Oct 2025

10/10 Excellent

James

Stayed 5 nights in Oct 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing my first time and I wish I stayed longer
Stayed 1 night in Sep 2025

10/10 Excellent

Shevanee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic and luxurious property. The only drawback..the food was a B, everything else, a solid A++
Stayed 1 night in Oct 2025

8/10 Good

Sarmina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall the stay was nice however service was definitely lacking in places. We checked in on wednesday and our minibar was never restocked until saturday. We had to call friday night for water bottles which room service never brought up. My husband called back and had to request it again and explained our minibar wasn't restocked after which they finally brought up 4 water bottles. Finally saturday morning they just came and dropped off more water but didnt restock the minibar with anything else. I also had called the concierge to bring me up tv batteries but that was never brought up either so for the 4 days we stayed we couldnt watch tv at all. then on our last day we asked for the bellboy to give us a ride to the main lobby with our luggages. He came my husband said we needed 2 more minutes to just close the suitcaes. So the bellboy left and never came back. After waiting 10 minutes we had to walk with 6 luggases a toddler and a stroller all the way from our room to the front lobby so our daughter can grab breakfast and we wont be late for our pick up. but like i said overall the stay was nice. Beach and activities were easiliy accessible. The wait staff was amazing and they had a good variety of food at the buffet.
Stayed 4 nights in Oct 2025

6/10 Okay

Bruce E

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The website did not tell us that it was their down season. Could not eat in any restaurant because each restaurant was only open 1 day a week and they all were booked. So we could only eat the buffet. They did not keep our refrigerator in the room filled with drinks as they said and it took them forever to clean up the dishes from outside our room when we ordered room service. Lastly, the room service options were extremely limited. Will not stay at Royalton ever again.
Stayed 4 nights in Sep 2025

8/10 Good

Ariana

Travelled with family
Liked: Cleanliness, amenities
My room did overlook the pool and beach just a few problems I have alot of their restaurants are reservations only & sometimes you will end up forgetting during the day and you have to end up going to the buffet again or getting room service. Also I booked for 4 nights end up only doing 3 nights due to Jetblue making me miss my flight and I didn’t get any compensation back, no resort credit free massage nothing I also let them know it was my birthday in the reservations and I didn’t receive anything birthdayish. Other than that staff was amazing to me & my daughter.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kadija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is definitely worth the money. It was just what me and my husband needed. Relaxing and quiet. It’s a place to bring your family. They have entertainment but it’s not an all night party which is what we were looking for. Our room was great nice and comfortable with the swim out pool. Amazing.
Stayed 4 nights in Oct 2025

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Mercy

Liked: Cleanliness
Stayed 4 nights in Sep 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Oct 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Glenda Vanesa

Stayed 3 nights in Sep 2025

10/10 Excellent

Janice, Union

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was great and my room was great
Stayed 1 night in Sep 2025

10/10 Excellent

LeQuintin

Stayed 3 nights in Sep 2025