2/10 Terrible
Joseph
Travelled with partner
30 Jun 2025
Disliked: Staff & service, amenities, property conditions & facilities
For starters i booked a King room and paid for a King room. I got a small Queen room and they wouldn't do anything about it. They said i needed to speak with Expedia about it as it was out of there hands. I even offered to pay for an upgraded room and was told they couldn't do it. The bed and pillows were extremely uncomfortable which i could have lived with if it wasn't for the next part. The elevator went out literally right when we got there granted this was at 230 in the afternoon. They said they could get anyone to fix it till the morning. So every time i left my room i had to take the stairs from the 4th floor. I seen folks struggling due to there age or how much stuff they had. I helped one larger family with their belongings as they had children and a baby. It was an older Mexican family and his pride was big and didn't want any help but did accept my help due to how much he was carrying up those stairs. I went and floated the river for the day and when i came back to wash all that off the shower wouldn't drain so i was standing in a tub full of water during my shower. I think for what i paid this place was joke and ill never go back. Oh yeah as far as they elevator goes then next day it was down even after i checked out at 11 lol. When complained to the receptionist about the whole elevator incident i was offered a free bag of chips. Check out morning my wife went to get coffee that following morning and after her stair-master hike with no luck due to no condiments.
Joseph
Stayed 1 night in Jun 2025