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Ace Hotel New York

4.0 star property
Hotel with a restaurant, steps from 5th Avenue

Photo gallery for Ace Hotel New York

Front of property
Reception
Bar (on property)
Street view
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Laundry
The current price is NZ$363
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪5 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(49 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 Queen Bed (Medium Queen)

8.2 out of 10
Very good
(36 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Small)

8.0 out of 10
Very good
(22 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(30 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Bunk)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

Suite, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • City view
  • Sleeps 4
  • 1 King Bed

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Exterior

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  • Free WiFi
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4.8 out of 5, Exceptional, 129 reviews
The price is NZ$1,305
includes taxes & fees
21 Aug - 22 Aug
The Fifth Avenue Hotel

About the area

New York

Ace Hotel New York puts you in the heart of New York, steps from 5th Avenue and within a 10-minute stroll of Empire State Building. Highlights at this hotel include 2 coffee shops/cafes, a restaurant and a 24-hour gym. .The restaurant, Koloman, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas and a gym. Each morning cooked-to-order breakfast is served between 7:30 AM and 11:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 4-property class Manhattan hotel include Madison Square Garden and Herald Square.

What's nearby

  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Times Square - 16 min walk - 1.3 km
  • Broadway - 16 min walk - 1.3 km
  • Grand Central Terminal - 16 min walk - 1.4 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy International Airport (JFK) - 52 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬2 min walk
  • ‪Everdene - ‬2 min walk

About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 coffee shops
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Frequently asked questions

What is the cancellation policy at Ace Hotel New York?

Ace Hotel New York offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ace Hotel New York?

As of 20 Aug 2025, prices found for a 1-night stay for 2 adults at Ace Hotel New York on 24 Aug 2025 start from NZ$295.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ace Hotel New York?

Yep, Ace Hotel New York has a self car park for USD 75 per day.

Are there any beaches close to Ace Hotel New York?

The closest beach to Ace Hotel New York is Coney Island Beach (19.5 km).

What makes Ace Hotel New York a romantic place to stay?

A Michelin-starred restaurant and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Ace Hotel New York.

Does Ace Hotel New York serve breakfast?

Yeah, cooked-to-order brekkie is offered daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Ace Hotel New York?

No, Ace Hotel New York does not offer an airport shuttle service.

Is there a bar or restaurant at Ace Hotel New York?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Ace Hotel New York?

Check-in begins at 3 PM. Check-out time is noon.

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1002 reviews
Rating 8 - Good. 241 out of 1002 reviews
Rating 6 - Okay. 146 out of 1002 reviews
Rating 4 - Poor. 94 out of 1002 reviews
Rating 2 - Terrible. 67 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Yves

Stayed 5 nights in May 2025

6/10 Okay

Sam

Travelled with partner
Liked: Cleanliness, amenities
The style of the Ace Hotel is cool and conveniently located just off Broadway near a subway station. However, the room left quite a bit to be desired such as a working fridge, and A/C.
Stayed 4 nights in May 2025

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Great location and big fan of the ace overall but rooms were hot and then water out for good portion of the day
Stayed 4 nights in May 2025

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In mid May, when New York is sweltering, their policy is not to allow the air conditioner on in guest rooms until June 1. The room is like a furnace. There are solution was to offer me a fan to blow more warm air. The room is also quite small and not at all will lit. I suppose the fact that there’s a guitar in the room and a vintage fridge is supposed to overcome these deficiencies, but it didn’t work for me. Staff is excellent. But the whole hotel is dark1 even the lobby all day long is very dark and really in my opinion not very pleasant.
Stayed 2 nights in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
plenty of food options, hotel is buzzy and fun, room was awesome….only little gripes no ESPN and bathroom is tight tight
Stayed 3 nights in May 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

Matthew, London

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Despite what the listing says, there is only air conditioning AFTER May 31st. So during my recent stay, on an 80-degree day, I was informed the best I could hope for was a fan which they would provide. I waited two days and never got a fan before the end of my stay. There were two nights I was sweating in the room. The windows in the hotel do little to block out street noise, so earplugs are necessary for me to sleep. There is a reason why their price is so competitive. It’s a cool hotel with a great lobby, excellent shops and restaurants nearby, and the rooms have an appealing decor. That said, I think the hotel is long overdue for updating, refreshing, and configuring with climate control.
Stayed 6 nights in May 2025

4/10 Poor

Howard

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Overpriced crappy room

Room was very hot with thermostat and A/C not working. Room was tiny & difficult to get to far side of bed. Stayed on 5th floor & it took 10 minutes or more to get hot water. Lighting in room is inadequate and difficult to operate. View from room was back side of same building & rooftop with HVC & ductwork. Very expensive for a crappy room. I will not stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jfklsj
Stayed 1 night in May 2025

10/10 Excellent

Pooja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chic boutique hotel. Good amenities. Staff is very helpful. lots to do around the area within walking distance
Stayed 3 nights in May 2025

2/10 Terrible

Joanne

Disliked: Cleanliness, property conditions & facilities
To everyone staying here when it’s 60-75/80 degrees—-DO NOT STAY HERE. I REPEAT, do NOT stay here. They have no working ac. The ac only flows room temp air and the ac is deceiving and inaccurate as the thermostat says 65 degree Fahrenheit, and it’s more along 75-80 degrees in the room as the AC DOES NOT WORK AND IT DOES NOT BLOW COLD AIR. They gave us a fan, but it’s still crazy hot! You’re welcome. I seldom write scathing reviews but I feel ppl would benefit from this knowledge.
Stayed 1 night in May 2025

8/10 Good

Sofia

Liked: Cleanliness, staff & service
The hotel worked for what I needed but I was underwhelmed. The lobby was so dark and lacking any natural light, which was the same experience in my room. The air did not feel very fresh in the room or hallways, there was no fan in the bathroom. Location wise, it was perfect and the staff was very friendly.
Stayed 2 nights in May 2025

8/10 Good

Stefanie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel with great concierge service and a cool vibe. Our room had a really musky smell upon arrival and not enough lighting.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Yasmin

Stayed 3 nights in May 2025

2/10 Terrible

Zoe

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I booked the nicest double room, when I arrived their system was down (totally fine) but they escorted my friend and I to a BASEMENT-esque hell hole with no windows that was completely black. I felt like I was in high school hanging out in an unkempt basement. The tub didn’t drain either. I immediately requested a normal room (that looks like the pictures from the website). The staff said they couldn’t move me till the next day. Sucked but I agreed. I called and talked to 3 other staff members in person to figure out when I could get the next room. More rude staffers told me I couldn’t get one till 3 pm (and other miscommunications), after a struggle I was given another room with a window. Yay! I went out to lunch, came back to the room and it was filled with smoke. We called the desk- security and an engineer came out. Turns out our AC exploded - an electrical fire. So we had to switch rooms again!! I had 3 rooms over 3 nights. It was awful and extremely stressful considering the money I paid. All they did was give me $80 off and a free drink ticket. I am praying I can get a full refund on the first two nights. Horrible stay. (And I’ve stayed at many ace hotels around the country.) I will never and can never go back.
Stayed 3 nights in May 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Not bad but charges are stupid

I never in my life had a hotel charged me for "soiled linen". I had a tattoo done and they wrapped it up and some of the ink got on the pillow case. Same thing happened at another hotel and they never charged me for it, thats what you got house keeping for, to wash the blankets and pillow cases! On another note there was no thermostat and it was hot as hell in there.
Stayed 2 nights in May 2025

4/10 Poor

Melissa

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

NO AIR CONDITIONING = HORRIBLE SLEEP

The weather in NYC was WONDERFUL - not too hot, not too cold - sunshine and 70 degrees. My room at the Ace however...was 79 degrees. The AC does not work and it was NOT disclosed. I had a late work event set up and didn't get to my room the first night until midnight and it was then I realized it was quite stuffy. But was too late to do anything about it so I just slept on top of the covers and had a horrible night of sleep. The next morning, I was dripping sweat while getting ready - a blow dryer + curling iron + no AC + window that opened 2 inches. I was so miserable but again - had to get to work so said I'd call later. Called as soon as I got back and was told someone would come up. They brought a box fan. I looked at him strangely and said no no, AC doesn't work, I don't want a fan. Called back down and they said that due to NYC laws, they can't turn on the AC until May 15. Now, the fun part, I know NYC laws and that is a load of complete BS. In residential apartments, the rule is you can't change to AC until it is above a certain temperature outside for a consecutive number of days. This does NOT apply to hotels. The common area rooms of the hotel may have regulations but not the individual rooms. My assumption is the AC is broken so they are spouting excuses and lies so they don't have to give refunds or discounts. It has potential but FIX THE AC OR TELL PEOPLE IT ISN'T WORKING BEFORE THEY CHECK IN
Stayed 2 nights in May 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, hotel had lots of character
Stayed 2 nights in May 2025

8/10 Good

Khaled Sultan

Stayed 2 nights in May 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific hotel. Wonderful aesthetic, great, friendly and considerate service.
Stayed 3 nights in May 2025

4/10 Poor

Jennifer

Disliked: Room comfort
Stayed 2 nights in May 2025

8/10 Good

Mari

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2025

6/10 Okay

JW-Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired without its once-renowned glamor of shabby chic. Wish it was more like the Ace location in Kyoto, Japan.
Stayed 2 nights in May 2025

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Its a total dump! It needs a MAJOR upgrade. The first room they put us in had NO windows. The second room had windows but old carpets and smelled musty. The whole place felt so dirty and dark. I'll never stay there again!
Stayed 2 nights in May 2025