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4.0 out of 5

"The room was as expected but the reception staff were so dismissive and unpleasant that it made any interaction with them difficult. Perhaps this is ... " More

By a verified traveller on Fri 19 Apr 2024

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Hotel Description

At Holiday Inn New York City - Times Square, an IHG Hotel you'll be within just a 10-minute stroll of popular attractions like Times Square and Madison Square Garden. Highlights at this hotel include free in-room WiFi.

This smoke-free hotel offers free WiFi in public areas, a 24-hour fitness center, and concierge services. Additionally, you'll find a 24-hour front desk, a garden, and express check-out. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM.

Attractions within a 10-minute walk of this 3.5-star Manhattan hotel include Broadway and Bryant Park.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$800* Per night/room 8 May - 9 May

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn New York City - Times Square, an IHG Hotel ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn New York City - Times Square, an IHG Hotel

Couples (1)
3 out of 5
The room was as expected but the reception staff were so dismissive and unpleasant that it made any interaction with them difficult. Perhaps this is the New York way, but should it be the Holiday Inn way? Also, the trash and affected people congregated/lying outside the hotel every evening is very off-putting.

Posted by on 19 Apr. 2024

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Comment from Hotel Management

24 Apr. 2024 by Customer Service

Tracy, it's regrettable that your recent visit was not up to par. We understand your concerns with the interaction you had with the reception team and the situation outside the premises. Your feedback is valuable to us, and we will take necessary measures to improve these aspects. Our goal is to ensure every guest feels welcomed and comfortable during their stay. We hope you'll consider us again in future to witness the improvements firsthand.

5 out of 5
Very convenient location for bus stand, shopping and the popular times square. Very helpful staffs. I highly recommend all to stay and enjoy their holiday at New York City.

Posted by on 18 Apr. 2024

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Comment from Hotel Management

18 Apr. 2024 by Customer Service

Sunil, thank you for the glowing recommendation! We're delighted to hear how much you enjoyed your stay at the Holiday Inn New York City - Times Square. We appreciate you acknowledging our prime location and the helpfulness of our team members. It's truly rewarding for us to hear that you felt well looked after during your visit. We're sincerely looking forward to welcoming you back on your next holiday to New York City.

About the Holiday Inn New York City - Times Square, an IHG Hotel

Location 585 8th Ave, New York, NY 10018

Property Features

As a guest of Holiday Inn New York City - Times Square, an IHG Hotel, you'll find a 24-hour fitness center, tour/ticket assistance, and multilingual staff. Public spaces have free WiFi. Holiday Inn New York City - Times Square, an IHG Hotel also features a garden, concierge services, and dry cleaning/laundry services. This 3.5-star New York hotel is smoke free.

  • 271 guestrooms or units
  • 35 levels
  • Built in 2015
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Grand Central - 42 St. Station (1.2 km / 0.8 mi)
  • Metro station: 42 St. - Port Authority Bus Terminal Station (0.1 km / 0.1 mi)

Room Amenities

Holiday Inn New York City - Times Square, an IHG Hotel offers 271 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 15 for children
  • Nearby parking fee: USD 60 per day (1969 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn New York City Times Square Hotel
  • Holiday Inn Times Square Hotel
  • York City Times Square, An Ihg
  • Holiday Inn New York City Times Square
  • Holiday Inn New York City - Times Square, an IHG Hotel Hotel
  • Holiday Inn New York City - Times Square, an IHG Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.