4/10 Poor
Sabrina
Travelled with family
19 Sept 2025
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room 515
The Good:
The location of this hotel is fantastic, the front desk staff was amazing, and the room itself was clean and comfortable for 2 people. I really enjoyed having a full-size fridge. We ordered from Instacart to stock our fridge during a week stay and it was perfect.
The morning breakfast was hot and pretty good.
The Bad:
The smart elevators aren't so smart. They really should implement a system that asks how many passengers when the floor is selected. We waited long times for elevators and often they were full when they arrived. I am a Hilton honors member and checked in through the app requesting a room on the second floor as I had read reviews about the elevators taking a long time and wanted to have easy access to the stairs if need be. Upon getting to the hotel at 430pm, I was told that my original room that I requested was not yet clean and it could be up to 2 MORE hours before it was ready. This is NOT acceptable....we had already been in town since 10am and were ready to relax so I took the next lowest floor option which was room 515...and of course we experienced the long wait times and ended up walking the 5 flights of stairs on multiple occasions.
There was something next to our room that sounded like a vacuum was running 24 hours a day and the Hard Rock sign across the street kept plenty of light in our room overnight! The darkening shade did not help as the light crept around the edges and illuminated our entire room.
Sabrina
Stayed 6 nights in Sep 2025
