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Hotel Hugo

4.5 star property

Photo gallery for Hotel Hugo

3 bars/lounges, rooftop bar, rooftop bar
Property amenity
Lobby sitting area
3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Parking available
The current price is NZ$485
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
525 Greenwich Street, New York, NY, 10013
  • Place, Hudson River Park
    ‪3 min walk‬
  • Place, New York University
    ‪10 min walk‬
  • Place, Washington Square Park
    ‪11 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(38 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Double Room (Double Double)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

A luxury stay in New York awaits you at Hotel Hugo. Within a 5-minute stroll you'll find Hudson River Park and Washington Square Park within a 15-minute walk. Highlights at this family-friendly hotel include 3 bars/lounges, a restaurant and a 24-hour gym. .The café, Felix Roasting Co., serves American cuisine and is open for breakfast, brunch, lunch and dinner. Bar Hugo is the hotel's own rooftop bar, serving drinks along with light fare. Additionally, you'll find a coffee shop/cafe, a rooftop terrace and concierge services. Continental breakfast is available daily between 7 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 30-minute walk of this 4.5-property class Manhattan hotel include Whitney Museum of American Art and Brookfield Place.

What's nearby

  • Hudson River Park - 3 min walk - 0.3 km
  • City Winery - 3 min walk - 0.3 km
  • Soho Square - 5 min walk - 0.5 km
  • New York University - 10 min walk - 0.8 km
  • Washington Square Park - 11 min walk - 1.0 km

Getting around

  • Spring St. Station (Vandam St.) - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 38 min drive

Restaurants

  • ‪Westville Hudson - ‬3 min walk
  • ‪Ear Inn - ‬1 min walk
  • ‪Lindens - ‬3 min walk
  • ‪Kiko - ‬1 min walk
  • ‪La Colombe Torrefaction - ‬2 min walk

About this property

Hotel Hugo

Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 3 bars/lounges. Event space at this hotel measures 500 square feet (46 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Hugo. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 122 guestrooms or units
  • 18 levels
  • 3 bars or lounges
  • 500 sq ft of conference space
  • 46 sq. m of conference space
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Hotel Hugo offers 122 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run films and pay-per-view films.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 55 per day)
  • Parking on site (USD 55 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7 AM to 1:00 PM for a fee: USD 18 to 26 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Azul on the Rooftop
  • Bar Hugo
  • Felix Roasting Co.

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • High chair

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 500 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75.00 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness centre access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Self-parking fee: USD 55 per day
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Frequently asked questions

What is the cancellation policy at Hotel Hugo?

Hotel Hugo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Hugo?

As of 29 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Hugo on 5 Apr 2026 start from NZ$485, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Hugo?

Yep, Hotel Hugo has a self car park for USD 55 per day. A self car park is also available, for a fee.

Are there any beaches close to Hotel Hugo?

The closest beach to Hotel Hugo is Coney Island Beach (17.3 km).

What makes Hotel Hugo a romantic place to stay?

Al fresco dining and a champagne service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Hugo.

Is Hotel Hugo family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as highchairs in the guestrooms, it's no surprise that Hotel Hugo is a hit with families.

Does Hotel Hugo serve breakfast?

Yeah, continental breakfast is on offer daily between 7 AM and 1:00 PM.

Is there a free airport shuttle available at Hotel Hugo?

No, Hotel Hugo does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Hugo?

Yep, you can grab a meal at Hotel Hugo's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Hotel Hugo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Hugo?

Dogs are welcome at Hotel Hugo, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 34 kg per pet.

Hotel Hugo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1000 reviews
Rating 8 - Good. 225 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 69 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had the most wonderful stay and couldn’t fault the experience
Stayed 7 nights in Jan 2026

10/10 Excellent

Alva

Stayed 4 nights in Dec 2025

2/10 Terrible

Rowie

Disliked: Amenities
This hotel is not worth the money at all. Very disappointing for a 4 star hotel and the price. When I checked in they sent me to a room that wasn’t even made up. The rooftop bar uses plastic glasses, not acceptable for a hotel claiming to be 4 star and charging nearly $500 a night
Stayed 2 nights in Nov 2025

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely boutique hotel. The staff were very courteous and the room was immaculate. The restaurant downstairs is very convenient, serving good food from breakfast to dinner, and offering room service as well.
Stayed 3 nights in Dec 2025

4/10 Poor

Cheyenne

Disliked: Staff & service
There was a mix up with my reservation. I updated the date for an extra day during pre-check in. When I checked in, the woman working the front desk confirmed the information from my pre-check in. Unfortunately, they honored the original check-in date and I was forced to leave due to it being sold out. I didn’t appreciate how management handled the situation making it seem like it was my fault. I am the customer and am not aware of certain policies. Additionally, the front desk should have specified which dates were confirmed. My room was next to a high traffic area so though I was upset to have to find another place to stay I was relieved I wouldn’t have to deal with the loud noises from people in the hallway throughout the night/morning. Would I stay here again? No. I ended up staying at The Moore for my additional night and rate it 5 stars. I wish I had booked The Moore for the entirety of my trip. The rooms are smaller but the staff and service far exceeded Hotel Hugo.
Stayed 2 nights in Dec 2025

8/10 Good

Adam

Stayed 3 nights in Dec 2025

10/10 Excellent

Brooke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

6/10 Okay

Andreas

Liked: Cleanliness, staff & service
Rooms are small and the lower levels face ups service where the lights are very bright
Stayed 5 nights in Oct 2025

10/10 Excellent

Brad

Stayed 3 nights in Dec 2025

10/10 Excellent

Matthew

Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
It was a decent stay
Stayed 3 nights in Dec 2025

6/10 Okay

Priscilla

Disliked: Property conditions & facilities
hotel needs an update
Stayed 3 nights in Dec 2025

8/10 Good

Evan

Stayed 2 nights in Nov 2025

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy, friendly check in. Received immediate text asking if all ok with room and I was able to respond that I wanted more towels (traveling with daughters). Said towels were delivered minutes later. Great views from the rooftop bar, great coffee shop and visible security at door make for a comfortable stay during the busy holiday season.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel with a good cafe on the lobby level. Room was a little small but fine. Location is a little odd; it's in an industrial area near the West side highway. On the other hand, it's easy walking distance from Soho shops and restaurants. Overall a good hotel, nice facilities and a good price.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ana

Stayed 3 nights in Dec 2025

10/10 Excellent

Colleen

Stayed 1 night in Dec 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities
Staff was attentive.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room Friendly staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Clean room in a surprisingly quiet part of Manhattan!
Stayed 3 nights in Dec 2025

6/10 Okay

Andrew, Hamilton Parish

Stayed 2 nights in Dec 2025

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Room was clean, but tired. Nick the Bellman was great. Front desk personnel were meh and the elevators need an upgrade. Bed was very comfortable, shower pressure was non existent.
Stayed 2 nights in Dec 2025

6/10 Okay

Mery

Travelled with family
Liked: Cleanliness
Disappointed in this expensive hotel. No easy way to request room service! We requested room service at 9 am by contacting the front dek. By 2 pm, the room was not done. We went to the room and saw housekeeping In the hallway. Requested room service; but housekeeping said we were not on the list. She kindly cleaned the room anyway. This and other details need attention: no soap in bathroom sink when we checked in; hair dryer plug and smartphone plugs don’t stay connected! Bathroom needs bright light to apply makeup, and the list goes on.
Stayed 2 nights in Dec 2025

10/10 Excellent

Caroline

All around positive experience.
Stayed 1 night in Dec 2025