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Hotel Indigo Williamsburg - Brooklyn by IHG

3.5 star property
Hotel with 3 restaurants, in the vicinity of Brooklyn Bridge

Photo gallery for Hotel Indigo Williamsburg - Brooklyn by IHG

View from room
Ballroom
Property amenity
Exterior
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Breakfast available
  • Gym
  • Parking available
  • Housekeeping
The current price is NZ$531
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
500 Metropolitan Ave, Brooklyn, NY, 11211
  • Brooklyn Bridge
    ‪5 min drive‬
  • Barclays Center Brooklyn
    ‪6 min drive‬
  • Times Square
    ‪9 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

1 bedroom, premium bedding, memory-foam beds, in-room safe

Premium Room, 1 King Bed, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, City View

1 bedroom, premium bedding, memory-foam beds, in-room safe

Premium Room, 1 King Bed, Balcony, City View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Balcony

1 bedroom, premium bedding, memory-foam beds, in-room safe

Premium Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 1 Queen Bed, Accessible (Communications)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

1 bedroom, premium bedding, memory-foam beds, in-room safe

Premium Room, 2 Double Beds

8.8 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Communications Accessible)

1 bedroom, premium bedding, memory-foam beds, in-room safe

Premium Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Accessible (Communications)

1 bedroom, premium bedding, memory-foam beds, in-room safe

Premium Room, 2 Double Beds, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Loft, 1 King Bed, Accessible (Communications)

1 bedroom, premium bedding, memory-foam beds, in-room safe

Loft, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, City View

1 bedroom, premium bedding, memory-foam beds, in-room safe

Suite, 1 Bedroom, Balcony, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
  • 96 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Balcony

1 bedroom, premium bedding, memory-foam beds, in-room safe

Premium Room, 1 Queen Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(17 reviews)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, memory-foam beds, in-room safe

Premium Room, 1 King Bed

8.4 out of 10
Very good
(19 reviews)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed (Loft)

Loft, 1 King Bed (Loft) | Terrace/patio

Loft, 1 King Bed (Loft)

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(45 reviews)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Communications Accessible)

1 bedroom, premium bedding, memory-foam beds, in-room safe

Standard Room, 2 Double Beds, Roll-in Shower (Communications Accessible)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Memory foam bed
Separate bedroom
Premium bedding
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Brooklyn

At Hotel Indigo Williamsburg - Brooklyn by IHG you'll be 4.4 km (2.7 mi) from Brooklyn Bridge and 5 km (3.1 mi) from Barclays Center Brooklyn. Highlights at this hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .Enjoy the 24-hour gym, seasonal outdoor swimming pool, pool loungers and lifeguards on site. For a bite to eat, you can stop by one of the hotel's 3 restaurants. 20000 square feet (1858 square metres) of event facilities include 2 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and free use of bicycles. Full breakfast is available daily between 7:00 AM and noon. There's also the convenience of self parking. .Places within a 15-minute drive of this 3.5-property class Brooklyn hotel include Prospect Park and Times Square.

What's nearby

  • Brooklyn Bridge - 5 min drive - 4.7 km
  • Barclays Center Brooklyn - 6 min drive - 4.6 km
  • New York University - 6 min drive - 5.0 km
  • Grand Central Terminal - 8 min drive - 6.7 km
  • Times Square - 9 min drive - 7.4 km

Getting around

  • Metropolitan Av. Station - 1 min walk
  • Brooklyn Nostrand Avenue Station - 6 min drive
  • LaGuardia Airport (LGA) - 26 min drive

Restaurants

  • ‪Montesacro Pinseria - ‬2 min walk
  • ‪Kellogg's Diner - ‬1 min walk
  • ‪Zona Rosa - ‬3 min walk
  • ‪Rocka Rolla - ‬1 min walk
  • ‪Jr & Son - ‬3 min walk

About this property

Hotel Indigo Williamsburg - Brooklyn by IHG

Hotel with 3 restaurants, in the vicinity of Brooklyn Bridge
Hotel Indigo Williamsburg - Brooklyn by IHG offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site. Business amenities include a 24-hour business centre and 2 meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 20000 square feet (1858 square metres) and includes a conference centre. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Indigo Williamsburg - Brooklyn by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Brooklyn hotel is smoke free.

  • 187 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Conference rooms
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Hotel Indigo Williamsburg - Brooklyn by IHG offers 187 accommodations with iPod docking stations and laptop-compatible safes. Memory foam beds feature premium bedding. 43-inch Smart televisions come with Netflix. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (USD 37 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: USD 35 for adults and USD 35 for children
  • 3 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Aliya Cocktail Den
  • Continent Brooklyn
  • Lobby Bar & Lounge

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (20,000 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with premium channels
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities will be closed during November, December, January, February, March and April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 49.40 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 35 for adults and from USD 35 for children
  • Covered self-parking fee: USD 37 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo Williamsburg Brooklyn
Indigo Williamsburg Brooklyn
Hotel Hotel Indigo Williamsburg - Brooklyn Brooklyn
Brooklyn Hotel Indigo Williamsburg - Brooklyn Hotel
Hotel Hotel Indigo Williamsburg - Brooklyn
Hotel Indigo Williamsburg - Brooklyn Brooklyn
Hotel Indigo
Indigo
Indigo Williamsburg Brooklyn
Hotel Indigo Williamsburg Brooklyn
Hotel Indigo Williamsburg Brooklyn an IHG Hotel
Hotel Indigo Williamsburg - Brooklyn by IHG Hotel
Hotel Indigo Williamsburg - Brooklyn by IHG Brooklyn
Hotel Indigo Williamsburg - Brooklyn by IHG Hotel Brooklyn

Frequently asked questions

What is the cancellation policy at Hotel Indigo Williamsburg - Brooklyn by IHG?

Hotel Indigo Williamsburg - Brooklyn by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Indigo Williamsburg - Brooklyn by IHG?

As of 5 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Indigo Williamsburg - Brooklyn by IHG on 28 Sept 2025 start from NZ$447.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Indigo Williamsburg - Brooklyn by IHG?

Yep, Hotel Indigo Williamsburg - Brooklyn by IHG has a covered self car park for USD 37 per day. Onsite parking is limited.

Are there any beaches close to Hotel Indigo Williamsburg - Brooklyn by IHG?

The closest beach to Hotel Indigo Williamsburg - Brooklyn by IHG is Coney Island Beach (16.4 km).

Does Hotel Indigo Williamsburg - Brooklyn by IHG have a pool?

Yep, and guests love it! Hotel Indigo Williamsburg - Brooklyn by IHG has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 6:00 PM (Seasonal outdoor pool open from May to September).

Does Hotel Indigo Williamsburg - Brooklyn by IHG serve breakfast?

You bet, full brekkie is served daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Indigo Williamsburg - Brooklyn by IHG?

No, Hotel Indigo Williamsburg - Brooklyn by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Indigo Williamsburg - Brooklyn by IHG?

Yep, Hotel Indigo Williamsburg - Brooklyn by IHG has 3 restaurants.

What time are check-in & check-out at Hotel Indigo Williamsburg - Brooklyn by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Hotel Indigo Williamsburg - Brooklyn by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 506 out of 976 reviews
Rating 8 - Good. 197 out of 976 reviews
Rating 6 - Okay. 132 out of 976 reviews
Rating 4 - Poor. 64 out of 976 reviews
Rating 2 - Terrible. 77 out of 976 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Courtnie

Stayed 3 nights in May 2025

10/10 Excellent

Shanequa, Brooklyn

Stayed 1 night in Jun 2025

2/10 Terrible

Jayon

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We had serious issues with the property. Out of 3 rooms booked, 2 were on the 3rd floor directly above a 1st floor club that was playing loud bass music until midnight on a Sunday night. The noise in the rooms was unbearable and we had 3 children in the rooms under age 4. IHG needs to conduct a hotel review for the agreement with the club (operated by a 3rd party) and shut down thier operations and loud music. The hotel staff completely understood when they heard how loud the music was in our rooms from the club downstairs and moved us to a suite on the 6th floor. They did well, but IHG has a real problem at this property.
Stayed 3 nights in May 2025

10/10 Excellent

Troy

I didn’t receive my deposit after 2 weeks and counting that’s the only issue I have a problem with
Stayed 1 night in May 2025

6/10 Okay

Yoel

Stayed 1 night in May 2025

10/10 Excellent

Malique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay overall. Aesthetically pleasing. Was everything I needed for a date night with my partner. The Continent was a 10/10. Would stay again.
Stayed 1 night in May 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff
Stayed 1 night in May 2025

8/10 Good

Lisa, Covington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a wedding and Hotel Indigo space was used for wedding activities - courtyard & upstairs suite. It worked well. My room was very attractive and all worked well. Comfortable linens, lots of light from windows, attractive bathroom, mini-fridge. Hotel had city noise outside, but otherwise was quiet at the end of the hallway. Desk staff was responsive but sometimes communication was difficult regarding basic area information - possible language issue? and more resources for desk staff regarding immediate area would be a good addition - metro, couple of restaurant recommendations, etc. Pool looked nice but was not open. Seemed safe to walk nearby at night for dinner. Overall a pleasant stay and would stay again.
Stayed 3 nights in May 2025

10/10 Excellent

Kathleen

Great location
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

It was fine! Staff is super nice!

The stay was a little as expected based on the reviews. The hot water works now, so that was nice. I wouldn't consider it a 4-star hotel as it claims to be, but a nicer 3-star hotel with a nice lobby. The rooms are larger than others you will find in NY/BK, but our bathroom door didn't close all the way or lock, we were out of body wash in the shower, and they don't provide wash cloths? Otherwise it was fine, the clock, telephone and thermostat are all digital and light up the room at night, so we had to unplug/cover it all to not be bothered while sleeping. We paid a premium price for a busy weekend and I would say it was not worth the $388/night but we didn't have a choice. Always book early if you can!! The staff was incredibly accommodating and nice and it's not their fault that the hotel is owned by a huge corporation :)
Stayed 4 nights in May 2025

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Samantha

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Great location right by the subway. Lots of local eateries within walking distance. Definitely will staying again when in NYC.
Stayed 3 nights in May 2025

10/10 Excellent

nicole

Liked: Cleanliness
Great nice place staff was as accommodating as could be
Stayed 1 night in May 2025

10/10 Excellent

tracy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. Especially the front desk.
Stayed 4 nights in May 2025

8/10 Good

Karen J.

Stayed 1 night in May 2025

10/10 Excellent

CHAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Brooklyn.

We loved the hotel and the location. It was beautiful inside.
Stayed 1 night in May 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Elizabeth, Duncansville

Stayed 2 nights in May 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It is mostly very good. A couple of extra coffee containers would be very helpful as well as getting rid of small flies in the shower stall would be helpful.
Stayed 6 nights in May 2025

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Friendly, helpful staff and the location was amazing.
Stayed 2 nights in May 2025

6/10 Okay

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walls are paper thin, we stayed on the 4th floor and hear a jazz band until 11:30PM I called the desk at 10:50PM they said they have a fiction going on and security is aware of the situation. People slamming doors all night/ I could hear conversations like they were in our room people up to 4:00. I complained at the front desk they stated sorry nothing else.
Stayed 2 nights in May 2025

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent size room, very helpful staff.
Stayed 1 night in May 2025

8/10 Good

Alexis John, Scottsdale

Liked: Cleanliness, staff & service, amenities
The property itself was okay, but the area was very gritty and the patio area was full of rats!
Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Amenities
We have stayed there three times! Location is key!
Stayed 3 nights in May 2025