I was pleasantly surprised by how much I enjoyed this place. Having never heard of Pestana, and familiar with the overall vibe around Times Square, I made the booking solely on the good reviews.
It honestly surpassed expectations. Room quality was great, with lots of nice little details, and a comfy bed. Excellent shower. easy to use the AC. Everything was well-designed. The blackout shades worked well.
The staff, from the cleaning team to the front desk was super friendly and responsive (shout out to Emily!). The clothing steamer didn't work, so they sent a new one up in 2 minutes.
The reception area is nicely stocked with apples, water, and a coffee machine.
It was my first time at a Pestana, but I was quite impressed, and would stay again.
Great coffee nearby - Culture Espresso.