6/10 Okay
Sandra
Travelled with family
13 May 2025
Disliked: Cleanliness, room comfort
Horrible stay
I’ve stayed at various Sonder locations multiple times, including both this one and the one near Battery Park, so I’m quite familiar with the rooms. I specifically booked a room with a couch bed, but when I arrived, I was given a room with only a couch. I don’t make mistakes like this when booking, so it was clearly an error on their part.
When I asked to switch rooms to avoid having to sleep on the floor, I was told that no rooms were available, even at their other location. There wasn’t even a rollaway bed to offer. Instead, they gave me an air mattress that was dirty and had a hole in it, so I couldn’t use it. In the end, I had to sleep on the couch, which was incredibly uncomfortable. I ended up pulling a muscle in my back, completely ruining my trip.
Given this experience, I will no longer be staying at Sonder.
Sandra
Stayed 5 nights in May 2025
