See all properties
Save

TRYP by Wyndham New York City Times Square / Midtown

4.5 star property
Luxury hotel with fitness centre and rooftop terrace

Photo gallery for TRYP by Wyndham New York City Times Square / Midtown

Terrace/patio
View from property
Bar (on property)
Premium Room, 2 Queen Beds, City View
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$285
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
345 W 35th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪3 min walk‬
  • Place, Times Square
    ‪8 min walk‬
  • Place, Broadway
    ‪10 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed (Tryp)

Room, 1 King Bed (Tryp)

Room, 1 King Bed (Tryp)

8.2 out of 10
Very good
(97 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(104 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room (Tryp)

Premium bedding, pillow-top beds, in-room safe, desk

Family Room (Tryp)

8.4 out of 10
Very good
(41 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 28 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Queen Beds and 2 Single Beds

View all photos for Double Room, 2 Queen Beds, Accessible (TRYP)

Double Room, 2 Queen Beds, Accessible (TRYP)

Double Room, 2 Queen Beds, Accessible (TRYP)

7.2 out of 10
Good
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Tryp)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed (Tryp)

7.0 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Multiple Beds (Tryp)

Premium Room, Multiple Beds (Tryp)

Premium Room, Multiple Beds (Tryp)

8.0 out of 10
Very good
(49 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 22 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Family Room (Tryp)

Premium bedding, pillow-top beds, in-room safe, desk

Family Room (Tryp)

8.0 out of 10
Very good
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Pillow-top bed
  • 31 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 Queen Bed and 2 Single Beds

View all photos for Room, 1 King Bed, Accessible (ADA Tryp, Bathtub w/ Grab Bars)

Room, 1 King Bed, Accessible (ADA Tryp, Bathtub w/ Grab Bars)

Room, 1 King Bed, Accessible (ADA Tryp, Bathtub w/ Grab Bars)

7.6 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Samsung)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Samsung)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 27 sq m
  • Sleeps 6
  • 1 King Bed

You may also like

Ad
2 bars/lounges

Hyatt House Jersey City

Downtown Jersey City
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 1,766 reviews
The price is NZ$315
includes taxes & fees
4 Jan - 5 Jan 2026
Hyatt House Jersey City

About the area

New York

A luxury stay in the heart of New York awaits you at TRYP by Wyndham New York City Times Square / Midtown. Within just a 10-minute stroll, you'll find popular attractions like Madison Square Garden and Macy's. Highlights at this family-friendly hotel include a restaurant, a bar/lounge and a 24-hour business centre. .The restaurant, The Gastro at35, serves Spanish cuisine and is open for breakfast and dinner. 3117 square feet (290 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Full breakfast is available daily between 7:00 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site. .Within a 15-minute walk of this 4.5-property class Manhattan hotel, attractions include Times Square and Broadway.

What's nearby

  • Madison Square Garden - 3 min walk - 0.3 km
  • Macy's - 6 min walk - 0.6 km
  • Times Square - 8 min walk - 0.7 km
  • Jacob K. Javits Convention Center - 9 min walk - 0.8 km
  • Broadway - 10 min walk - 0.9 km

Getting around

  • 34 St. - Penn Station - 3 min walk
  • Penn Station - 7 min walk
  • LaGuardia Airport (LGA) - 38 min drive

Restaurants

  • ‪Vito's Slices and Ices - ‬2 min walk
  • ‪ARVACI Coffee - ‬4 min walk
  • ‪Chirp - ‬2 min walk
  • ‪In Common - ‬2 min walk
  • ‪Five Guys - ‬4 min walk

About this property

TRYP by Wyndham New York City Times Square / Midtown

Luxury hotel with fitness centre and rooftop terrace
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3117 square feet (290 square metres) and includes conference space. A fitness centre, a rooftop terrace, and a library are also featured at the luxury TRYP by Wyndham New York City Times Square / Midtown. For a fee, parking is available.

This 4.5-star New York hotel is smoke free.

  • 1 building
  • 173 guestrooms or units
  • 15 levels
  • Conference rooms
  • 3117 sq ft of conference space
  • 290 sq. m of conference space
  • Built in 2012
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
TRYP by Wyndham New York City Times Square / Midtown offers 173 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium digital channels, video game consoles and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

Restaurant
Hyatt Place New York City/Times Square
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.2 out of 5, Very good, 3,343 reviews
The price is NZ$240
includes taxes & fees
14 Jan - 15 Jan 2026
Hyatt Place New York City/Times Square

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Secured parking on site (USD 55 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gastro at35

Things to do

  • Gym
  • Library
  • Stereo

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3,117 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lift (122 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch HDTV with premium digital channels
  • IPod dock
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in fee: USD 17
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 50 per stay
  • Maximum 2 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cots (infant beds) are available for USD 30 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: USD 27.22 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 20.00 per person
  • Secured self-parking fee: USD 55 per day
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 17 (subject to availability)
  • Crib (infant bed) fee: USD 30 per day
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

TRYP
TRYP Times
TRYP Wyndham Times South
TRYP Wyndham Times South Hotel
TRYP Wyndham Times South Hotel Square
TRYP Wyndham Times Square South
Wyndham Times
Wyndham Times Square South
Wyndham TRYP
Wyndham TRYP Times Square South
Tryp Times Square South Hotel New York City
TRYP Wyndham Times Square South Hotel New York
TRYP Wyndham Times Square South Hotel
TRYP Wyndham Times Square South New York
TRYP by Wyndham New York City Times Square South
TRYP by Wyndham New York City Times Square / Midtown Hotel
TRYP by Wyndham New York City Times Square / Midtown New York

Frequently asked questions

What is the cancellation policy at TRYP by Wyndham New York City Times Square / Midtown?

TRYP by Wyndham New York City Times Square / Midtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at TRYP by Wyndham New York City Times Square / Midtown?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at TRYP by Wyndham New York City Times Square / Midtown on 4 Jan 2026 start from NZ$238.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at TRYP by Wyndham New York City Times Square / Midtown?

Yep, TRYP by Wyndham New York City Times Square / Midtown has a secured self car park for USD 55 per day. A self car park is also available, for a fee.

What makes TRYP by Wyndham New York City Times Square / Midtown a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at TRYP by Wyndham New York City Times Square / Midtown.

Is TRYP by Wyndham New York City Times Square / Midtown family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that TRYP by Wyndham New York City Times Square / Midtown is a hit with families.

Does TRYP by Wyndham New York City Times Square / Midtown serve breakfast?

You bet, full brekkie is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at TRYP by Wyndham New York City Times Square / Midtown?

No, TRYP by Wyndham New York City Times Square / Midtown does not offer an airport shuttle service.

Is there a bar or restaurant at TRYP by Wyndham New York City Times Square / Midtown?

Yep, they've got a lounge bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at TRYP by Wyndham New York City Times Square / Midtown?

Check-in begins at 3 PM. Check-out time is 11 AM.

TRYP by Wyndham New York City Times Square / Midtown Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 800 out of 2000 reviews
Rating 8 - Good. 491 out of 2000 reviews
Rating 6 - Okay. 324 out of 2000 reviews
Rating 4 - Poor. 192 out of 2000 reviews
Rating 2 - Terrible. 193 out of 2000 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Pawel

Travelled with family and small children
No electric kettle and only paper cups in the room.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families! The location is near Penn Station which is a perfect hub of all trains- you can get to practically anywhere from there. Close to the police department made us feel safe. Room size was great for our family of 6.
Stayed 4 nights in Sep 2025

10/10 Excellent

Steve

Stayed 1 night in Sep 2025

4/10 Poor

Malcolm, Ithaca

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They refused to honor my Expedia reservation
Stayed 1 night in Sep 2025

6/10 Okay

HILDA, WAPPINGERS FALLS

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Front desk employees are extremely rude and not professional.
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Stayed 4 nights in Sep 2025

10/10 Excellent

David

Stayed 2 nights in Sep 2025

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Slightly tired hotel. Impression definitely affected by scaffolding that’s been erected outside of the hotel forever. Location absolutely perfect. Would not hesitate to go back.
Stayed 6 nights in Sep 2025

4/10 Poor

Trisha Nicole

Stayed 1 night in Sep 2025

10/10 Excellent

Kimberly

Stayed 3 nights in Aug 2025

10/10 Excellent

Kalyn

Travelled with group
Liked: Cleanliness, amenities
Perfect very big, right in the heart of NYC.
Stayed 2 nights in Aug 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space was perfect! The front desk check in with M.D. was SO helpful and friendly! This has now become our go-to spot when in NYC. Close proximity to everything but far enough from Times Square to not be chaotic.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lacie

Stayed 4 nights in Sep 2025

8/10 Good

Christine, Saint Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay - lobby is very small, offered water to guests in lobby, but cups ran out fairly frequently. Nice bathroom, great shower, plenty of towels. AC worked well and was loud (which I love!) The one person I asked for restaurants recommendations had really no knowledge of restaurants in the area. My only other comment was that the price the reception quoted me for an airport transfer was incorrect - I was quoted $98 plus 10% as I was paying with a credit card rather than cash. Intact, the price was $135, plus the 10% and tax, which ended up totaling $148. Kind of an unpleasant surprise, especially since I didn’t find out until reached the airport! Had I planned on paying in cash, I very well may not have brought enough!
Stayed 3 nights in Sep 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cleaned every day by the wonderful cleaning ladies, absolutely brilliant. Loved the complimentary water and the whole family suite was perfect. Good size and worth getting the two bathrooms. Everything was comfortable and would definitely stay again.
Stayed 5 nights in Sep 2025

4/10 Poor

Tricia

Travelled with family
Disliked: Cleanliness, amenities
Difficult time checking in. Room key would not work at times. WiFi did not work.
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Maida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a difficult time reaching the front office by phone had to go down there. Breakfast was delicious. We were able to sit in the dining area and buy drinks and socialize with our family. We appreciated this.
Stayed 2 nights in Sep 2025

2/10 Terrible

Ye Htet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do used to stay in Dubai where Hotel by Wyndham. I booked the family Room Saturday 09-13-2025 on my Birthday Celebration. First of All, I called Front Desk what I can do early check in or should be at 3PM and he told me that can come around 2 will be possible without charges. But I do understand that the policy and regulations of Hotel where I accustom to work as a Guest Service. I arrived since from 2:15 to get some accolade but still haven’t ready yet. I am still try to understand how the service goes and 3PM check-in. Even though 3PM, Room is not available because of still cleaning. And 3:10 he told me that Room is ready to go 1502 and then Room is still cleaning while I went to room. The room is still wet with cleaning smell. When I booked that I also mentioned “My Birthday Celebration”. I didn’t expect anything but something a little recognize for me. There is nothing. And also All the amenities should be for 5 people but put two person only. It’s not worth to spend the money in this hotel. First time using the brand in USA again, it’s wasted money.
Stayed 1 night in Sep 2025

10/10 Excellent

Robersson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Sep 2025

2/10 Terrible

Molly

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort

No AC and Horrible Customer Service

Upon entering our room the temperature was 80 degrees. Some came and fixed the air but once we came back after being out the AC was off again. We then asked someone to come fix it but were told there was an issue and we should talk to the front desk. We were then met with some of the worst customer service including saying there was no way to contact a manager, told that we were lying about what the engineering team told us, and told that their AC only works if it’s above 70 degrees outside and there was nothing they would do. We shared that someone in our party had a medical condition and that we couldn’t sleep in an 80 degree room but they refused to do anything.
Stayed 1 night in Sep 2025

10/10 Excellent

Simone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NYC Ease

Hotel is just a short walk from Moynihan train staion and Madison Square Garden. It was very convenient for a concert at the Garden. I like this hotel because check-in is at 3pm rather than traditional 4pm like other hotels in the area. Room was clean and had everything we needed.. including a mini fridge. I noticed a large self-service luggage drop off room available, near the check-in desk, however I didnt need to use it. Ice machine is in the gym-lobby only, FYI. Great stay and will return for future Garden events.
Stayed 1 night in Sep 2025

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025