8/10 Good
Sergey, Brookline
Business traveller
13 Dec 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My previous review of this hotel was less than stellar, but the staff, and more specifically, Henry, their general manager, made sure that I had a good experience. It was very nice of him to give me a phone call and ask how I was. The facilities are new, the queen-size bed is clean and comfortable. The towels are new and fluffy. Having a complimentary breakfast was nice, even if there was some initial confusion about whether it was included in the rate. A few drawbacks—a very small room (I stayed in a “grand” room, but it was tight), no microwave, the Lavazza machine only made espresso and “lungo,” but not the regular drip coffee that one (I, at least) would usually want in the morning. The room overlooks the noisy elevated train, the mini-split makes the room too hot even if set at seventy degrees (the receptionist suggested that I turn it off, and it was a sound piece of advice). The neighborhood is nothing special. The trains (N, the Broadway express, and W, the Broadway local) run often and take one into Manhattan in 15-20 minutes, far preferable to taking an Uber, which would take longer and be far more expensive. Overall, not five stars but solid four.
Sergey
Stayed 2 nights in Dec 2025