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Surtees

3.0 star property

Photo gallery for Surtees

Meeting facility
Desk, iron/ironing board, free cots/infant beds, free WiFi
Standard Double Room
Check-in/check-out kiosk
2 bars/lounges

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View map
Dean Street, 12 - 2, Newcastle-upon-Tyne, ENG, NE1 1PG
  • Place, Bigg Market
    ‪2 min walk‬
  • Place, Newcastle-upon-Tyne Theatre Royal
    ‪5 min walk‬
  • Place, Northumbria University
    ‪7 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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About the area

Newcastle-upon-Tyne

At Surtees you'll be within just a 15-minute stroll of popular places like Quayside and St. James' Park. Highlights at this hotel include 2 bars/lounges and in-room free WiFi. .This smoke-free hotel offers a 24-hour front desk, a terrace and tour/ticket assistance. Additionally, you'll find luggage storage and a front desk safe. Each morning cooked-to-order breakfast is available. There's also the convenience of self parking. .In proximity to this 3-property class Newcastle City Center hotel you'll find Beamish Open Air Museum.

What's nearby

  • Bigg Market - 2 min walk - 0.2 km
  • Castle Keep - 2 min walk - 0.2 km
  • Newcastle-upon-Tyne Theatre Royal - 5 min walk - 0.4 km
  • Northumbria University - 7 min walk - 0.7 km
  • Chinatown - 8 min walk - 0.7 km

Getting around

  • Monument Station - 6 min walk
  • Newcastle Central Station - 7 min walk
  • Newcastle (NCL-Newcastle Intl.) - 15 min drive

Restaurants

  • ‪The Bridge Tavern - ‬2 min walk
  • ‪Crown Posada - ‬1 min walk
  • ‪The Bridge Hotel - ‬3 min walk
  • ‪Subway - ‬3 min walk
  • ‪Uno's Trattoria - ‬2 min walk

About this property

Surtees

Surtees offers its guests a terrace, tour/ticket assistance, and room service (during limited hours). You can unwind with a drink at one of the 2 bars/lounges. The front desk is open around the clock. For a fee, parking is available.

This 3-star Newcastle-upon-Tyne hotel is smoke free.

  • 40 guestrooms or units
  • 2 bars or lounges
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site
Surtees offers 40 accommodations with coffee/tea makers and an iron/ironing board. 28-inch LCD televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available for a fee: GBP 5.95 to 8.95 per person
  • 2 bars/lounges

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free cot

Bathroom

  • Towels provided

Entertainment

  • 28-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 5.95 to 8.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Surtees
Surtees Hotel Newcastle-upon-Tyne
Surtees Newcastle-upon-Tyne
Surtees Hotel
Surtees Newcastle-upon-Tyne
Surtees Hotel Newcastle-upon-Tyne

Frequently asked questions

What is the cancellation policy at Surtees?

Surtees offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Surtees?

Yep, Surtees has a self car park, for a fee. A self car park is also available, for a fee.

Are there any beaches close to Surtees?

The closest beach to Surtees is Longsands Beach (13.2 km).

Does Surtees serve breakfast?

You bet, cooked-to-order brekkie is available daily.

Is there a free airport shuttle available at Surtees?

No, Surtees does not offer an airport shuttle service.

What time are check-in & check-out at Surtees?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Surtees?

No, pets are not allowed.

Surtees Reviews

Reviews

6.6
Rating 10 - Excellent. 38 out of 288 reviews
Rating 8 - Good. 98 out of 288 reviews
Rating 6 - Okay. 87 out of 288 reviews
Rating 4 - Poor. 37 out of 288 reviews
Rating 2 - Terrible. 28 out of 288 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service

Good Location

Good location for the city centre and the bars and restaurants of the Quayside. Parking on the doorstep. Suited my trip.
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good Spot if you don't mind ear-plugs

The staff at the hotel allowed me to store my ruck-sack until my room was ready. The bed was comfortable, the bath/shower had endless hot water. On the downside, the windows are thin and starting at about 4 a.m. I heard everything going on outside including some sort of delivery (maybe food or laundry), and cars starting to arrive in the parking garage across the parking lot. The hotel provides ear-plugs, which helps. I came to watch a Newcastle match and found the 15-minute walk to the stadium to be very easy. As for things to see, I don't believe there's anything that's over 15 minutes walking distance from the hotel. Additionally, the lift does not work.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities

Great location but pretty run down

Good location for getting to wherever you need to in the City but a pretty run down hotel.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Calum

Liked: Staff & service
Disliked: Property conditions & facilities

Great location, just needs a good refurbishment

Slap bang in the city centre, excellent for amenities and bars, restaraunts etc - But just an old tired hotel, needs a complete refurbishment that would cost gazillions, so a chain needs to take it over- Staff were nice and room was clean but just run down.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The staff are helpful, and the location of this hotel is great for local night life.
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Literie très mauvaise et beaucoup de bruit; petit déjeuner correct
Stayed 5 nights in Aug 2019
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Great location for the theatre and close to all the pubs and bars
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

C M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing stay

A very comfy stay and lovely breakfast! A very peaceful location too.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Little Hotel.

Lovely clean room and clean, comfy beds, nice and quiet although noisy outside, but I wear earplugs so not a problem.Great that breakfast is served until 10am, lovely selection of cold items, cooked breakfast made to order with “real” bacon by a lovely lady. One minor complaint about the shower tray being a bit tatty around the edges but other than that we had a lovely overnight stay and would definitely stay again.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most encouraging entrance to hotel - area is pretty grubby - but on exploring you are really well located to wander a lovely area of the city along the river etc.
Stayed 2 nights in Jul 2019
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Basic hotel

Very basic hotel not far off hostel
Stayed 1 night in May 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness
I thought on first impression it looked rather dated and sad. Our room hadn't been cleaned or hoovered. Our bathroom had a dirty toilet and the shower dripped all night. This was a room given to us as ours was not ready at the time......... The room was a the side of the building so we heard most of the travelling night life and party goers
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Roger

Liked: Room comfort
Disliked: Property conditions & facilities

weekend stay

pretty average hotel - room fine - breakfast distinctly below average - very noisy location
Stayed 1 night in Apr 2019
Verified

8/10 Good

Chun Pong

Liked: Cleanliness, staff & service, room comfort
Convenient location. Wifi not quite stable.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as always

This is the 2nd time I've stayed here and it's been comfortable and clean both times I've visited. It's convenient for the city centre, train station and National Express coach station. I'd happily stay here again.
Stayed 1 night in Oct 2018
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night out accommodation

Group staying in Newcastle for an event. Fab location, we walked into town. Good value. Was pretty quiet for a central location. Right next to a car park. Ideal.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Anne

Liked: Staff & service

You get what you pay for

The Surtees hotel is cheap considering its in the centre of Newcastle. Why? Because its wedged between a railway line, an overpass, and a multi storey car park. It's on one of the busiest noisiest streets for nightlife, above a gentleman's club, and next to the cathedral whose bells toll loudly hourly. The entrance is at the back of the building behind the bins and poorly lit. There's no working lift, and it's fixtures and fittings are slightly scruffy at the edges. Having said all that, the young man who greeted me on reception was friendly and professional. The room I had on the top floor was huge, reasonably decorated, and very well equipped - more so than many more expensive hotels. And ear plugs are provided. It's also very convenient for the city centre - and some great bars and restaurants!
Stayed 2 nights in Sep 2018
Verified

8/10 Good

vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location

nice,clean and friendly, good value for money. stayed weekend of the great North run, so location was brilliant for us, nice and central.
Stayed 2 nights in Sep 2018
Verified

4/10 Poor

Claudia D.

1 Stern für die Bar, 1 Stern für die Lage

Leider überhaupt nicht wie laut Bildern erwartet. Schmutziges, muffiges Zimmer, Blick auf Parkhaus, laute Klimaanlagen an Hauswand, Fahrstuhl defekt, abgewohnt, teilweise nicjt funktionierende Fenster, unbequeme Betten. Nur für 1 Nacht, guter Ausgangspunkt für Unternehmungen von der Lage her
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mysigt hotell i centrala Newcastle

Ganska mysigt hotell nära floden med trevlig personal. Rummet var bekvämt samt rent och badrummet var oxå bekvämt.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Characterful hotel.

Great location for city centre and sight seeing. Lovely room and kind helpful staff. Stay here.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

'Boutique' budget hotel.

Better than expected for a budget hotel. Room better than first impression of dingy,worn reception. Room would b improved by boil curtains due to awful outlook. Thoughtful addition of ironing board, iron & fan. Excellent breakfast.
Stayed 1 night in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Can't complain for the money. It is in a good location for the bars and nightlife, the buffet breakfast was decent and the hotel is upfront about certain rooms being subject to noise due to its location and single glazing. There was no noise from within the hotel and the staff where great. On a hot day, which is rare for Newcastle, it can be a little uncomfortable as no air con and opening the window can be very loud around the weekend, but if your just after a good location to get your head down then great. Parking worked cheap Sat to Sun and its next door.
Stayed 1 night in May 2018
Verified

8/10 Good

Clare

Liked: Staff & service

O.K if your not spending much time in the hotel

Great location, which is probably why they charge so much for a room! Car parking opposite hotel and a short walk from a variety of things Newcastle has to offer. The room was basic, bed not overly comfortable and bathroom was dated. Because of its location you can hear a lot of noise during the night but if your looking for somewhere to sleep after a night out yourself and not a lot of time actually in the hotel then this place is for you. I did not have the breakfast so cant reflect on that, the staff were friendly and quick check in / out. Would stay again
Stayed 1 night in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff lovely room
Stayed 2 nights in May 2018