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Surtees

3.0 star property
Hotel with bars, near Quayside

Photo gallery for Surtees

Check-in/check-out kiosk
2 bars/lounges
Deluxe Single Room
Deluxe Double Room
Towels

Reviews

6.6 out of 10

Popular amenities

  • Air conditioning
  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available

Explore the area

Map
Dean Street, 12 - 2, Newcastle-upon-Tyne, ENG, NE1 1PG
  • The Glasshouse
    ‪7 min walk‬
  • Quayside
    ‪10 min walk‬
  • St. James' Park
    ‪11 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Triple Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Triple Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Twin Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Private bathroom
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Private bathroom
Coffee/tea maker
Digital channels
Daily housekeeping
Iron/ironing board
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Private bathroom
Coffee/tea maker
Digital channels
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Private bathroom
Coffee/tea maker
Digital channels
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

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About the area

Newcastle-upon-Tyne

At Surtees you'll be within just a 15-minute stroll of popular places like Quayside and St. James' Park. Highlights at this hotel include 2 bars/lounges and in-room free WiFi. .This smoke-free hotel offers a 24-hour front desk, a terrace and tour/ticket assistance. Additionally, you'll find luggage storage and a front desk safe. Each morning cooked-to-order breakfast is available. There's also the convenience of self parking. .In proximity to this 3-property class Newcastle City Center hotel you'll find Beamish Open Air Museum.

What's nearby

  • Northumbria University - 7 min walk - 0.7 km
  • The Glasshouse - 7 min walk - 0.7 km
  • Quayside - 10 min walk - 0.9 km
  • St. James' Park - 11 min walk - 0.9 km
  • University of Newcastle-upon-Tyne - 11 min walk - 0.9 km

Getting around

  • Monument Station - 6 min walk
  • Newcastle Central Station - 7 min walk
  • Newcastle (NCL-Newcastle Intl.) - 15 min drive

Restaurants

  • ‪Crown Posada - ‬1 min walk
  • ‪Brewdog - ‬1 min walk
  • ‪Miller & Carter - ‬2 min walk
  • ‪Empress Bar - ‬2 min walk
  • ‪Flares - ‬3 min walk

About this property

Surtees

Hotel with bars, near Quayside
Surtees offers its guests a terrace, tour/ticket assistance, and room service (during limited hours). You can unwind with a drink at one of the 2 bars/lounges. The front desk is open around the clock. For a fee, parking is available.

This 3-star Newcastle-upon-Tyne hotel is smoke free.

  • 40 guestrooms or units
  • 2 bars or lounges
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site
Surtees offers 40 accommodations with coffee/tea makers and an iron/ironing board. 28-inch LCD televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available for a fee: GBP 5.95 to 8.95 per person
  • 2 bars/lounges

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Towels provided

Entertainment

  • 28-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 5.95 to 8.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Surtees
Surtees Hotel Newcastle-upon-Tyne
Surtees Newcastle-upon-Tyne
Surtees Hotel
Surtees Newcastle-upon-Tyne
Surtees Hotel Newcastle-upon-Tyne

Frequently asked questions

What is the cancellation policy at Surtees?

Surtees offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Surtees?

Yep, Surtees has a self car park, for a fee.

Are there any beaches close to Surtees?

The closest beach to Surtees is Longsands Beach (13.2 km).

Does Surtees serve breakfast?

You bet, cooked-to-order brekkie is available daily.

Is there a free airport shuttle available at Surtees?

No, Surtees does not offer an airport shuttle service.

What time are check-in & check-out at Surtees?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Surtees?

No, pets are not allowed.

Surtees Reviews

Reviews

6.6
Rating 10 - Excellent. 38 out of 288 reviews
Rating 8 - Good. 98 out of 288 reviews
Rating 6 - Okay. 87 out of 288 reviews
Rating 4 - Poor. 37 out of 288 reviews
Rating 2 - Terrible. 28 out of 288 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Ross

Stayed 1 night in Mar 2020

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service

Good Location

Good location for the city centre and the bars and restaurants of the Quayside. Parking on the doorstep. Suited my trip.
Stayed 1 night in Mar 2020

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good Spot if you don't mind ear-plugs

The staff at the hotel allowed me to store my ruck-sack until my room was ready. The bed was comfortable, the bath/shower had endless hot water. On the downside, the windows are thin and starting at about 4 a.m. I heard everything going on outside including some sort of delivery (maybe food or laundry), and cars starting to arrive in the parking garage across the parking lot. The hotel provides ear-plugs, which helps. I came to watch a Newcastle match and found the 15-minute walk to the stadium to be very easy. As for things to see, I don't believe there's anything that's over 15 minutes walking distance from the hotel. Additionally, the lift does not work.
Stayed 1 night in Jan 2020

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities

Great location but pretty run down

Good location for getting to wherever you need to in the City but a pretty run down hotel.
Stayed 2 nights in Dec 2019

6/10 Okay

Calum

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities

Great location, just needs a good refurbishment

Slap bang in the city centre, excellent for amenities and bars, restaraunts etc - But just an old tired hotel, needs a complete refurbishment that would cost gazillions, so a chain needs to take it over- Staff were nice and room was clean but just run down.
Stayed 1 night in Oct 2019

6/10 Okay

Jane

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The staff are helpful, and the location of this hotel is great for local night life.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location for the theatre and close to all the pubs and bars
Stayed 1 night in Aug 2019

10/10 Excellent

C M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing stay

A very comfy stay and lovely breakfast! A very peaceful location too.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Little Hotel.

Lovely clean room and clean, comfy beds, nice and quiet although noisy outside, but I wear earplugs so not a problem.Great that breakfast is served until 10am, lovely selection of cold items, cooked breakfast made to order with “real” bacon by a lovely lady. One minor complaint about the shower tray being a bit tatty around the edges but other than that we had a lovely overnight stay and would definitely stay again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most encouraging entrance to hotel - area is pretty grubby - but on exploring you are really well located to wander a lovely area of the city along the river etc.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Basic hotel

Very basic hotel not far off hostel
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
I thought on first impression it looked rather dated and sad. Our room hadn't been cleaned or hoovered. Our bathroom had a dirty toilet and the shower dripped all night. This was a room given to us as ours was not ready at the time......... The room was a the side of the building so we heard most of the travelling night life and party goers
Stayed 1 night in Apr 2019

6/10 Okay

Roger, edinburgh

Liked: Room comfort
Disliked: Property conditions & facilities

weekend stay

pretty average hotel - room fine - breakfast distinctly below average - very noisy location
Stayed 1 night in Apr 2019

8/10 Good

Chun Pong

Liked: Cleanliness, staff & service, room comfort
Convenient location. Wifi not quite stable.
Stayed 1 night in Dec 2018

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as always

This is the 2nd time I've stayed here and it's been comfortable and clean both times I've visited. It's convenient for the city centre, train station and National Express coach station. I'd happily stay here again.
Stayed 1 night in Oct 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night out accommodation

Group staying in Newcastle for an event. Fab location, we walked into town. Good value. Was pretty quiet for a central location. Right next to a car park. Ideal.
Stayed 1 night in Sep 2018

6/10 Okay

Anne, Beckenham

Liked: Staff & service

You get what you pay for

The Surtees hotel is cheap considering its in the centre of Newcastle. Why? Because its wedged between a railway line, an overpass, and a multi storey car park. It's on one of the busiest noisiest streets for nightlife, above a gentleman's club, and next to the cathedral whose bells toll loudly hourly. The entrance is at the back of the building behind the bins and poorly lit. There's no working lift, and it's fixtures and fittings are slightly scruffy at the edges. Having said all that, the young man who greeted me on reception was friendly and professional. The room I had on the top floor was huge, reasonably decorated, and very well equipped - more so than many more expensive hotels. And ear plugs are provided. It's also very convenient for the city centre - and some great bars and restaurants!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Laurie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

vicky, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location

nice,clean and friendly, good value for money. stayed weekend of the great North run, so location was brilliant for us, nice and central.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Characterful hotel.

Great location for city centre and sight seeing. Lovely room and kind helpful staff. Stay here.
Stayed 1 night in Aug 2018