The Richardson Group - accommodation in Newquay

Nice clean room kept clean by room cleaners, complimentary biscuits and drink making things were topped every day, very friendly staff and a fantastic bar and resturaunt

The hotel itself was lovely and felt opulent and quite grand - until you got into the rooms. We paid quite a lot of money for what was described as a Superior Double and were told we had been upgraded to a honeymoon suite as it was my wife's birthday. Sadly the first room was awful with paint coming off the walls and no bulbs in the ceiling (the wires were actually hanging down and exposed). We complained and were offered the room next door, which was bigger and seemed better, but we soon realised the furnishings were very poor quality and way past their best. The bathroom was superb but was completely out of sync with the rest of the room. The balcony was out of bounds too as it was unsafe! This was a big room but was most definitely not of a standard that merits the title of honeymoon suite.

Staff were super friendly and helpful. Room was spotless. Great comfortable bed.