2/10 Terrible
Sophia
Travelled with family
30 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Experience at Barcelo Aruba – Avoid at All Costs!
I don’t even know where to begin with how awful my experience at Barcelo Aruba was. From the moment I arrived, the check-in process was a disaster. The front desk staff was unbelievably rude, and to make matters worse, the manager, Isabella, had a terrible attitude. She was dismissive and unhelpful, making it clear that guest satisfaction was not a priority.
When I finally got to my room—at 6 PM, mind you—there were no towels. How does a resort not have towels ready for guests? Completely unacceptable. As for the food, the buffet was disgusting, comparable to cafeteria food you'd find in a low-budget school. I was expecting fresh, flavorful options, but everything was bland, overcooked, and clearly not made with quality in mind.
The drinks were another major disappointment. Nearly everything served around the property was completely watered down, making it feel like a waste of time to even bother ordering. The only exception was the bar in the casino, which had the best drinks and actually seemed to care about making them properly.
To top it all off, the staff was extremely colorist, especially at the front desk, where they made it clear that they treated some guests better than others. This was beyond frustrating and honestly ruined any chance of me ever returning.
Barcelo Aruba was a complete letdown, and I would never recommend this resort to anyone. Save your money and go somewhere else
Sophia
Stayed 3 nights in Jan 2025