4/10 Poor
Michael
Travelled with partner
30 Jun 2025
Disliked: Cleanliness, property conditions & facilities
We stayed at the Divi Phoenix in room 833 on June 24th-29th. We have been coming to Aruba yearly and decided to try a new resort. I wanted to love this place because the grounds were beautiful but we will never stay here again. First day we were there we had to wait to check in because our flight got in early… understandable however the bathrooms were out of order and when my husband asked to use the bathroom they told him they only had bathrooms for females? Odd. First red flag. When we got to the room it REEKED LIKE MOLD. It was so pungent it was hard to breathe. We asked front desk for another room, they said they would get back to us never did. Next day I went to go to the gym, that was closed until further notice. Bummer. The bathroom showers were beautiful but set up weird so water would shoot everywhere on the floor. The drain covers were loose. The kitchen drawers were hard to open. It seems like the whole place needs a full renovation. Our washer/dryer in unit wasn’t working we called front desk multiple times to look at it. We had one person come once to look and he “reset the code” but still didn’t work. Front desk didn’t do anything for us. At the end of the day we go to Aruba for the beautiful island not to stay in the room so we made the best of it. We felt like the staff had an opportunity to make our stay better but was let down by their lack of follow through. We did love the pools, free palapas with beach set ups. The beach staff and servers were excellent
Michael
Stayed 5 nights in Jun 2025
