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Wyndham Garden Norfolk Downtown

3.5 star property
Hotel with a seasonal outdoor pool, steps from Norfolk Scope

Photo gallery for Wyndham Garden Norfolk Downtown

Lobby
Outdoor banquet area
Seasonal outdoor pool
View from room
Room, 1 King Bed, Non Smoking

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service
  • Gym
The current price is NZ$182
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
700 Monticello Avenue, Norfolk, VA, 23510
  • Norfolk Scope
    ‪1 min walk‬
  • Waterside District
    ‪17 min walk‬
  • Old Dominion University
    ‪4 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobillity Access, Roll-In Shower)

Room, 1 King Bed, Accessible, Non Smoking (Mobillity Access, Roll-In Shower)

Room, 1 King Bed, Accessible, Non Smoking (Mobillity Access, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Non Smoking (1 King Bed)

Junior Suite, Non Smoking (1 King Bed)

Junior Suite, Non Smoking (1 King Bed)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Sofa bed
  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exclusive Room, Non Smoking (Deluxe, 1 King Bed)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Exclusive Room, Non Smoking (Deluxe, 1 King Bed)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Non Smoking

Junior Suite, 2 Double Beds, Non Smoking

Junior Suite, 2 Double Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Sofa bed
  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Executive Suite, Non Smoking (2 Double Beds)

Executive Suite, Non Smoking (2 Double Beds)

Executive Suite, Non Smoking (2 Double Beds)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Sofa bed - single
Premium bedding
Separate bedroom
  • 70 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Mobillity Access, Roll-In Shower)

Room, 2 Double Beds, Accessible, Non Smoking (Mobillity Access, Roll-In Shower)

Room, 2 Double Beds, Accessible, Non Smoking (Mobillity Access, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

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Sheraton Norfolk Waterside Hotel

Downtown Norfolk
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, 1,007 reviews
The price is NZ$229
includes taxes & fees
14 Sept - 15 Sept
Sheraton Norfolk Waterside Hotel

About the area

Norfolk

Wyndham Garden Norfolk Downtown puts you in the heart of Norfolk, steps from Norfolk Scope and within a 10-minute stroll of Chrysler Museum of Art. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, 700 Bistro, serves American cuisine and is open for breakfast and dinner. Enjoy the gym and seasonal outdoor swimming pool. 15005 square feet (1394 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this Downtown Norfolk hotel include MacArthur Center and Nauticus National Maritime Center.

What's nearby

  • Norfolk Scope - 1 min walk - 0.2 km
  • Chrysler Hall - 5 min walk - 0.4 km
  • Chrysler Museum of Art - 9 min walk - 0.8 km
  • Waterside District - 17 min walk - 1.4 km
  • Old Dominion University - 4 min drive - 4.0 km

Getting around

  • Norfolk Station - 3 min drive
  • Monticello Station - 6 min walk
  • Norfolk, VA (ORF-Norfolk Intl.) - 15 min drive

Restaurants

  • ‪Showcase - ‬6 min walk
  • Buffalo Wild Wings
  • ‪Sanctuary - ‬4 min walk
  • ‪The Grilled Cheese Bistro - ‬7 min walk
  • ‪Norfolk Restaurant Equipment - ‬8 min walk

About this property

Wyndham Garden Norfolk Downtown

Hotel with a seasonal outdoor pool, steps from Norfolk Scope
Wyndham Garden Norfolk Downtown offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 15005 square feet (1394 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Wyndham Garden Norfolk Downtown. Parking is available for a fee.

This Norfolk hotel is smoke free.

  • 1 building
  • 204 guestrooms or units
  • 12 levels
  • Conference rooms
  • 15005 sq ft of conference space
  • 1394 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Wyndham Garden Norfolk Downtown offers 204 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Italian, Portuguese, Spanish

Similar properties

Property amenity

Norfolk Waterside Marriott

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,005 reviews
The price is NZ$269
includes taxes & fees
14 Sept - 15 Sept
Norfolk Waterside Marriott

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per day; includes in/out privileges)
  • Extended parking on site (USD 15 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 7 to 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • 700 Bistro

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (15,005 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 4 September to 24 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7 to 20 per person
  • Self-parking fee: USD 15 per day (in/out privileges)
  • Extended parking fee: USD 15 per day
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Norfolk Plaza
Norfolk Plaza
Norfolk Plaza Hotel
Norfolk Plaza Hotel London, England
Norfolk Plaza London
Wyndham Garden Norfolk Downtown Hotel
Wyndham Garden Norfolk Downtown
Wyndham Norfolk Norfolk
Wyndham Garden Norfolk Downtown Hotel
Wyndham Garden Norfolk Downtown Norfolk
Wyndham Garden Norfolk Downtown Hotel Norfolk

Frequently asked questions

What is the cancellation policy at Wyndham Garden Norfolk Downtown?

Wyndham Garden Norfolk Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Garden Norfolk Downtown?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Wyndham Garden Norfolk Downtown on 1 Sept 2025 start from NZ$181.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wyndham Garden Norfolk Downtown?

Yep, Wyndham Garden Norfolk Downtown has a self car park with in/out privileges for USD 15 per day. Additionally there is extended parking for USD 15 per day.

Are there any beaches close to Wyndham Garden Norfolk Downtown?

The closest beach to Wyndham Garden Norfolk Downtown is Norfolk Beaches (11.2 km).

Does Wyndham Garden Norfolk Downtown have a pool?

Wyndham Garden Norfolk Downtown has a seasonal outdoor pool. The pool is open from May to September.

What makes Wyndham Garden Norfolk Downtown a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Wyndham Garden Norfolk Downtown.

Is Wyndham Garden Norfolk Downtown family-friendly?

You bet! With amenities such as children's meals, laundry facilities and a picnic area, it's no surprise that Wyndham Garden Norfolk Downtown is a hit with families.

Does Wyndham Garden Norfolk Downtown serve breakfast?

Sure does, cooked-to-order brekkie is on offer on weekdays between 6:30 AM and 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Wyndham Garden Norfolk Downtown?

No, Wyndham Garden Norfolk Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Garden Norfolk Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Wyndham Garden Norfolk Downtown?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Wyndham Garden Norfolk Downtown Reviews

Reviews

6.4
Rating 10 - Excellent. 259 out of 1002 reviews
Rating 8 - Good. 188 out of 1002 reviews
Rating 6 - Okay. 205 out of 1002 reviews
Rating 4 - Poor. 165 out of 1002 reviews
Rating 2 - Terrible. 185 out of 1002 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property wanted to cancel reservations as I was arriving because of elevator problem. This would have given me no place to stay as i was in mid-flight towards Norfolk. I had to insist that i wanted to stay and wouldn't mind climbing some stairs! When i got there they had one elevator working at least but even this went off and on during my stay. Fortunately hotel refunded for the inconvenience. Still, i would recommend making sure the elevators work before booking at this location as it seems to be a frequent problem.
Stayed 4 nights in Apr 2025

2/10 Terrible

Andrew

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Found baby roaches in the room, black stuff was coming from the pipes when wanting to run a bath. Smelled like mildew. It was not worth the price I had to pay.
Stayed 1 night in May 2025

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Candace, Guyton

Stayed 3 nights in Mar 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

“You just can’t be in the room for free you know”

A lil mix up in the room I was put in, so we got asked a few times if we were in the room legitimately. Other than that, the bed was comfortable and the room was clean!!!
Stayed 2 nights in May 2025

4/10 Poor

william

Disliked: Cleanliness, property conditions & facilities, room comfort

Not very good.

Only one of four elevators worked so we always had a long wait. The didnt have enough handicap parking. We had mold in the shower and wires hanging under the airconditioner. We found pills on the floor.
Stayed 2 nights in May 2025

2/10 Terrible

kaya

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for my college graduation, and the experience was nothing short of disappointing. The first room I checked into had multiple bugs everywhere—even on the towels. I showed the front desk footage of the issue, and they moved me one room over. When we inspected the new room, there was a live bird and a nest inside the AC unit, which I also captured on video. I contacted Expedia, but they did nothing to help. Since it was graduation weekend and there was only one day left, I requested another room with a late checkout at 1 PM. That room was fine, but the next morning at 11 AM, I got a call demanding that I leave—even though I was granted a late checkout. This hotel was far from clean, accommodating, or welcoming. I deserved better, especially on such an important weekend. I would not recommend staying here if you expect basic cleanliness and respect for your reservations.
Stayed 2 nights in May 2025

6/10 Okay

Stacy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Phillip

Stayed 2 nights in May 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Stayed 2 nights in May 2025

2/10 Terrible

Jean Claude

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Marie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was amazing! But I was charged an incidental fee twice due to an error by the front desk clerk and on my last day, the elevator broke and I had to walk up and down 12 flights with my luggage. Also the hours for the restaurant/ bar are very limited. Other than that, it was an alright place to stay. Not far from downtown.
Stayed 3 nights in May 2025

10/10 Excellent

Samantha

Disliked: Amenities, property conditions & facilities
The wine i paid 40 for was old to the point you could taste the stale.
Stayed 2 nights in Apr 2025

8/10 Good

Karen, Mechanicsville

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was very nice. Good customer service. Unable to find an elevator to parking lot.
Stayed 1 night in May 2025

6/10 Okay

Raymond

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is confusing in that most of the parking is away from the main entrance which is on a second story level accessed by a driveway ramp but there are no signs directing you to the entrance.
Stayed 1 night in Apr 2025

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Denise

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was run down. Not worth the price. Elevator issues, only one worked. Donnie at the desk was nice. Waitress at breakfast was great.
Stayed 3 nights in Apr 2025

6/10 Okay

Orma Lee

Travelled with family
Liked: Cleanliness, staff & service
We were put in the 8th floor without elevator. People screaming and arguing in the hall half the night and the parking was very inconvenient because you had to walk up slates to get to the entrance. This should be made known when booking
Stayed 1 night in Apr 2025

6/10 Okay

Jeannie

Liked: Cleanliness
Disliked: Property conditions & facilities
The elevators were down and they placed us on the 8th floor for room
Stayed 1 night in Apr 2025

10/10 Excellent

Ebony

Liked: Cleanliness
Stayed 1 night in Mar 2025

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a reservation however never actually got to stay there. I was called only hours before my intended check in time and told their elevator wasn't working and that they would be cancelling my reservation. I get that things like that are unpredictable however I was simply given the names of two other hotels that were more expensive and completely booked. I felt like more should have been done on their end including actually making arrangements for me rather than just leaving me to fend for myself hours before my arrival.
Stayed 2 nights in Apr 2025

6/10 Okay

Nathan

Stayed 4 nights in Apr 2025

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a phone call 15 mins before we arrived saying the elevator isn’t working and they won’t accommodate our stay. Unbelievable.
Stayed 2 nights in Apr 2025