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Station Hotel

2.5 star property
Hotel in Norwich

Photo gallery for Station Hotel

Front of property
Deluxe Triple Room
Shower, hydromassage showerhead, hair dryer, towels
Hallway
Lobby

Reviews

5.0 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

View map
5-7 Riverside Rd, Norwich, England, NR1 1SQ
  • Place, Norwich Cathedral
    ‪8 min walk‬
  • Place, Carrow Road Stadium
    ‪8 min walk‬
  • Place, Norwich Castle
    ‪10 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Heating
Club Lounge
Flat-screen TV
Hydromassage showerhead
Private bathroom
Electric kettle
Digital channels
Desk chair
  • 8 sq m
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
Club Lounge
Flat-screen TV
Hydromassage showerhead
Private bathroom
Electric kettle
Digital channels
Desk chair
  • 11 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Heating
Club Lounge
Flat-screen TV
Hydromassage showerhead
Private bathroom
Electric kettle
Digital channels
Desk chair
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Heating
Club Lounge
Flat-screen TV
Hydromassage showerhead
Private bathroom
Electric kettle
Digital channels
Desk chair
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

About the area

Norwich

Station Hotel puts you in the heart of Norwich, within steps of Norfolk Broads and James Stuart Garden. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel has free WiFi in public areas and multilingual staff. .Sights within a 15-minute walk of this Thorpe Hamlet hotel include Norwich Riverside Walk and Dragon Hall.

What's nearby

  • Norwich Cathedral - 8 min walk - 0.7 km
  • Carrow Road Stadium - 8 min walk - 0.7 km
  • Norwich Castle - 10 min walk - 0.9 km
  • Market Place - 13 min walk - 1.1 km
  • Norwich Theatre Royal - 16 min walk - 1.4 km

Getting around

  • Norwich Station - 2 min walk
  • Norwich (NWI-Norwich Intl.) - 18 min drive

Restaurants

  • ‪Coach and Horses - ‬5 min walk
  • ‪Compleat Angler - ‬1 min walk
  • ‪Rooftop Gardens - ‬6 min walk
  • ‪Bella Italia - ‬3 min walk
  • ‪wagamama - ‬3 min walk

About this property

Station Hotel

Hotel in Norwich
Station Hotel offers its guests multilingual staff. WiFi is free in public spaces.

This Norwich hotel is smoke free.

  • 1 building
  • 17 guestrooms or units
  • 3 levels
  • Front desk (limited hours)
  • Staff members are multilingual
  • No smoking on site
Station Hotel offers 17 accommodations. 28-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a hydromassage showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Marlborough Hotel
  • Parking included
  • Free WiFi
  • Breakfast available
  • Housekeeping
4.3 out of 5, Excellent, 285 reviews
Marlborough Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Hardwood flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation.

Property is also known as

Station Hotel Hotel
Station Hotel Norwich
Station Hotel Hotel Norwich

Frequently asked questions

What is the cancellation policy at Station Hotel?

Station Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Station Hotel?

No, Station Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Station Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Station Hotel?

No, pets are not allowed.

Reviews

Station Hotel Reviews

5.0

5.6/10

Cleanliness

4.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness
Rating 10 - Excellent. 9 out of 101 reviews
Rating 8 - Good. 18 out of 101 reviews
Rating 6 - Okay. 16 out of 101 reviews
Rating 4 - Poor. 24 out of 101 reviews
Rating 2 - Terrible. 34 out of 101 reviews

Reviews

2/10 Terrible

P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

This was one of the worst hotels in which I have stayed in recent years. The room was dirty, there was no television, no WiFi, no chair, nowhere to put clothes that could not be hung on hangers. The only way to turn the light on or off was the switch by the door. Very poor sound insulation as well, with the hotel on a main road. No staff on site, check in by mobile phone, no person to speak to once inside. I will never consider staying here again.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this hotel

Check in was via a mobile number on a hand written note taped to the front door. A code for an external key safe was given, which enabled me to unlock the front door. My room key was behind an unmanned desk and I was directed to my room by the same mobile telephone conversation. Different! The bathroom had a shower, but the switch was outside was difficult to reach for anyone under 5'9". There was no shower gel and the toilet roll was almost empty.There was a cup holder for tooth brush, but no cup. There were two towels, a bath towel and a hand towel that was as rough as sandpaper. The "wardrobe" was a pole consisting of three coat hangers and a trouser hanger. The woodwork was shabby and dirty. The bed was made, but the room wasn't in a state for occupation. On the second night, of a two night stay, the fire alarm was activated, and as I and the other guests assembled outside a gentleman who may have been the owner attempted to reset the alarm. Conversations with the other guests confirmed that a number of them were less than complementary about the quality of the rooms and service provided. This hotel is being operated at arms length. There does not appear to be an adequate number of staff to run a hotel effectively. I will never use this hotel again and would advise others to steer clear of this establishment.
Stayed 2 nights in Aug 2025

6/10 Okay

Anthony

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

John

Disliked: Cleanliness
Stayed 5 nights in Aug 2025

2/10 Terrible

Kurtis

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was dirty, dirty marks everywhere, carpets didn’t look clean. Room mirror was filthy. The towels in my hotel room were very damp. The Wi-Fi never works and the bed was really uncomfortable. It is a cheap stay but it still falls way short basic requirements. There was no one on front desk either to help with anything, it’s very strange.
Stayed 1 night in Aug 2025

2/10 Terrible

Fobi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible place

Dont bother staying here, disgusting
Stayed 2 nights in Aug 2025

4/10 Poor

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Dalasteen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

It was good for the money and very convenient location.
Stayed 5 nights in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No so good. No customer services and the place is run down not up to the standard as stated.
Stayed 2 nights in Jul 2025

6/10 Okay

Andrew

Business traveller

Ok

Nobody on site at check in, phoned number and got instructions. Building is tired and not very comfy.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2025

4/10 Poor

Dalasteen

Business traveller
Communication was pathetic., couldn’t get no Wi-Fi, couldn’t get through to anyone., nobody cleans the room.yes it was cheap but terrible stay.
Stayed 4 nights in Jul 2025

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Chima

Stayed 1 night in Jul 2025

2/10 Terrible

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

0 stars

Couldn’t get into my room and no receptionist. Trying to get refund. I had stay somewhere else.
Stayed 2 nights in Jul 2025

6/10 Okay

Anthony

Stayed 1 night in Jul 2025

4/10 Poor

Lyndsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor customer service

Didnt see a single member of staff. Front door was locked upon arrival, rung the doorbell, tried the two different numbers on the door and the one on their website, no answer. 10 minutes another guest let us in the door as they left. A list of names and room numbers were scribbled on a piece of paper on reception. We took ourselves to our room which was unlocked with the key inside. Room was VERY basic, dated and in need of some TLC. A lady returned my call about 15 minutes later, the person on the other end of the phone answered with "yes"... I said pardon, she said "yes". It was only because i recongnised the number that I said we were tryung to check in but someone else let us in and weve found our room. She aort of apologised and sais she was in the shower... During check in hours?On checkout we left the keys in the box on the reception guest, again no one was about.
Stayed 1 night in Jul 2025

4/10 Poor

Fiona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Josephine

Liked: Cleanliness, property conditions & facilities
Value for money
Stayed 1 night in Jul 2025

4/10 Poor

Richard

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Overnight stay

Room comfortable, unfortunately the room key did not have the entrance key attached which required assisted admission on return to the Hotel. The bathroom extractor fan worked but no light. Also no reading lamp available.
Stayed 1 night in Jun 2025

4/10 Poor

Colin

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Arrived at hotel no staff. Lady also checking in called number displayed 15mins later member of staff arrived. Taken to my room which was in poor state. Tv not working no wifi curtains coming off curtain pole
Stayed 1 night in Jun 2025

2/10 Terrible

Lia

Stayed 1 night in Jun 2025

6/10 Okay

Sangam

Stayed 1 night in Jun 2025

2/10 Terrible

Maureen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The presentation was poor. The booking was an emergency family member in intensive care. The presentation was so bad I did not stay.
Stayed 1 night in May 2025