6/10 Okay
Kris, Tana
15 Oct 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Soanambo was absolutely fabulous right up until the end of our trip. We enjoyed a beautiful 4 days at the resort with friendly staff, amazing food, and beautiful surroundings. At 2:30 AM on our 4th night, my roommate was bitten by a MASSIVE 8-inch CENTIPEDE! It had been hiding under a towel. There was immediate swelling and fiery, intense pain. We tried calling the front desk several times, but no answer. We then ventured out all over the resort in the middle of the night looking around and calling out for help. There was NO ONE. We went back into the room and looked through all the hotel literature and there was no emergency number either. We continued calling the front desk, left a message, but no one ever answered nor did we receive a call back. At 6:00 AM we went down to the front desk and a local doctor came and administered an IV of medication. Fortunately we were granted our request for a new room. The manager had heard about this and checked in with us while we were eating lunch. She seemed surprised that no one was there at the front desk, but never once offered an apology or compensation. I was very impressed with the local people who worked there, but very disappointed in the management as I think her response was very poor and unprofessional. Overall, Soanambo is a lovely resort, but if you have even the slightest emergency at night, you are completely alone. Fellow travellers, take caution!
Kris
Stayed 4 nights in Oct 2018
