6/10 Okay
Angela
Travelled with family
24 Aug 2025
A mixed experience
We recently stayed at the Muthu Clumber Hotel and found the experience to be mixed.
On a positive note, the check-in process was smooth, with the receptionist being both polite and helpful. The room was clean, and the housekeeping staff were friendly and accommodating. Breakfast was adequate given the volume of guests, and it was evident that the majority of staff work extremely hard to provide a good service.
Unfortunately, a few things impacted the overall stay. On arrival, we found and had to remove eight spiders from the room, which was particularly difficult as our child suffers from high anxiety around insects. In addition, the fire alarm sounded at 2:30am due to a false alarm, which understandably disturbed our rest and added to an unsettled night.
Most concerning was the conduct of the restaurant manager when attempting to book dinner, she was abrupt, dismissive and discourteous. Such unprofessionalism is particularly disappointing within the hospitality industry, where courteous service is fundamental. We did give benefit of doubt and considered a night cap but was put off by the same member of staff.
As a result, we chose to dine elsewhere and enjoyed an excellent experience, which highlighted the contrast.
In summary, while many of the staff work very hard and the hotel has positive aspects, the issues experienced put us off returning here.
Angela
Stayed 2 nights in Aug 2025
