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Sheraton Astana Hotel

Property class: 5 and above

Photo gallery for Sheraton Astana Hotel

A swimming pool with sunlit patterns on the floor, lounge chairs, and a modern ceiling design.
Creator video
A modern hotel with a glass facade, a prominent Sheraton sign, and a well-lit entrance area.
A spacious living room with large windows, a modern chandelier, and a view of the cityscape.
A room with two orange armchairs facing a large arched window, a glass coffee table with books, and a decorative shelf with a pig figurine.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$377
includes taxes & fees
13 Nov - 14 Nov

Explore the area

View map
Syganak Street 60/1, Astana, Z05T6B0
  • Place, Bayterek Tower
    ‪9 min walk‬
  • Place, Kazakhstan Central Concert Hall
    ‪12 min walk‬
  • Place, Kazakhstan Ministry of Foreign Affairs
    ‪14 min walk‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪19 min drive‬

Room options

View all photos for Club Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, a sofa, a decorative wall panel, and a city view through the window.

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk with a TV, and a window with curtains.

Club Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Deluxe Room, 2 Double Beds

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, a sofa, a decorative wall panel, and a city view through the window.

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a desk with a lamp, a chair, a sofa, a decorative wall panel, and a city view through the window.

Business Suite, 1 King Bed with Sofa bed

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed

A modern living room with a brown sofa, a blue armchair, a coffee table, and a large window with a view of buildings.

Executive Suite, 1 King Bed

  • 92 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Double Bed

A room with two orange armchairs facing a large arched window, a glass coffee table with books, and a decorative shelf with a pig figurine.

Presidential Suite, 1 Double Bed

  • City view
  • 167 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Suite, 1 King Bed

A modern hotel room with a leather sofa, a blue armchair, a flat-screen TV, and a large window offering a city view.

Premium Suite, 1 King Bed

  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

A hotel room with a bed, a TV on a wooden stand, a sofa, a small table, and a window with curtains.

Apartment, 1 Bedroom

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, a sofa, a decorative wall panel, and a city view through the window.

Studio, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Astana

Sheraton Astana Hotel puts you in the heart of Astana, connected to a shopping centre and within a 20-minute stroll of Bayterek Tower and Kazakhstan Central Concert Hall. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .The restaurant, Emiliya, is open for breakfast, lunch and dinner. Enjoy the gym and kids' swimming pool. 11 meeting rooms and a 24-hour business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and spa services. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Sights within a 20-minute walk of this 5-property class Yesil District hotel include Kazakhstan Ministry of Foreign Affairs and Parliament of Kazakhstan.

What's nearby

  • Keruen - 7 min walk - 0.6 km
  • Bayterek Tower - 9 min walk - 0.8 km
  • Kazakhstan Central Concert Hall - 12 min walk - 1.1 km
  • Parliament of Kazakhstan - 12 min walk - 1.1 km
  • Kazakhstan Ministry of Foreign Affairs - 14 min walk - 1.2 km

Getting around

  • Astana Railway Station - 27 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 32 min drive

Restaurants

  • ‪Bla Bla Bar - ‬5 min walk
  • ‪Emiliya - ‬2 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Mökki - ‬7 min walk
  • ‪Вечное Небо - ‬10 min walk

About this property

Sheraton Astana Hotel

Sheraton Astana Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. Business amenities include a 24-hour business centre and 11 meeting rooms.

WiFi is free in public spaces. A children's pool, spa services, and tour/ticket assistance are also featured at the luxury Sheraton Astana Hotel . Free self parking and valet parking are available.

This 5-star Astana hotel is smoke free.

  • 287 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Conference rooms
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers for purchase
  • Lift
  • No smoking on site
Sheraton Astana Hotel offers 287 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, toilets with an electronic bidet, complimentary toiletries and hairdryers.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sheraton Spa & Fitness. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; KZT 18,150 to 18,150 for adults and KZT 9,075 to 9,075 for children
  • 2 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Emiliya
  • SALTER'S

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre

Outdoors

  • Garden

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: KZT 50000 per accommodation, per stay
  • Maximum 1 pets
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 11600.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately KZT 18150 to 18150 for adults and KZT 9075 to 9075 for children
  • Pet fee: KZT 50000 per accommodation, per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 11600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Sheraton Astana Hotel ?

Sheraton Astana Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Astana Hotel ?

As of 8 Nov 2026, prices found for a 1-night stay for 2 adults at Sheraton Astana Hotel on 13 Nov 2026 start from NZ$377, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Astana Hotel ?

Yep, Sheraton Astana Hotel has a free self car park and free valet parking.

Is there a spa on site at Sheraton Astana Hotel ?

Yep, Sheraton Spa & Fitness is available for guests.

Does Sheraton Astana Hotel have a pool?

Sheraton Astana Hotel has an indoor pool and a kids' pool.

What luxury perks are available at Sheraton Astana Hotel ?

Sheraton Astana Hotel features a full-service spa, a health club and an indoor pool. All guestrooms come with 24-hour room service and espresso makers.

Is Sheraton Astana Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Astana Hotel is a hit with families.

Does Sheraton Astana Hotel serve breakfast?

You bet, cooked-to-order brekkie is available on weekdays from 6:30 AM to 11:00 AM and on weekends between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Sheraton Astana Hotel ?

No, Sheraton Astana Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Astana Hotel ?

Yep, you can grab a meal at Sheraton Astana Hotel 's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sheraton Astana Hotel ?

Check-in begins at 3:00 PM. Check-out time is noon.

Sheraton Astana Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 100 out of 119 reviews
Rating 8 - Good. 12 out of 119 reviews
Rating 6 - Okay. 3 out of 119 reviews
Rating 4 - Poor. 3 out of 119 reviews
Rating 2 - Terrible. 1 out of 119 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice bed, shops nearby.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a mall (not big one) staff and room is great.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel. Great location, great amenities and top restaurants
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and nice, good location, breakfast is very nice.
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , close to the main areas of Astana
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and spa, very nice spa and swimming pool, kind staff
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and clean room. Excellent location next to a shopping mall. Loved the sauna and whirlpool!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great hotel! Perfect location
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Astana is a standout choice in the city. The property is impeccably maintained with a sleek, modern aesthetic. What truly sets it apart is the staff; they are attentive, professional, and go out of their way to ensure a seamless stay. The rooms offer a perfect blend of comfort and functionality, and the central location makes it incredibly convenient for exploring the city. Highly recommended for both business and leisure travelers.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad for everything!!!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
A great place to stay, work, and relax. The service is amazing.
Stayed 7 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Location was good, hotel and rooms were clean. Although the massage was perfect there was ongoing construction inside the spa.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Astana. I was able to walk to all the sights. The breakfast buffet was fantastic!
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing swimming pool and breakfast. Very helpful staff.
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great value for your money. The rooms are very nice, the food at the restaurants is good and the spa services are of high quality.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and clean hotel. Good service.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch

Excellent hotel, best staff and amazing food and beverage options.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Beautiful hotel, great location, reception staff was very attentive, welcoming and friendly. Buffet was great. Will definitely recommend and return in the future!
Stayed 5 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great luxury
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was nice. However, pool and spa were shut for at least a week without being informed
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

First but not last time.

Fantastic experience. Great service, and great rooms.
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A kettle in the room is amazing perk.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel, wide room, loved the style, all stuff are super nice and everyone was very helpful when I had some questions to ask. Spa is very clean, perfect temperature water! Hotel is next to the shopping center. Only great memories! Next time we will get the same hotel!
Stayed 2 nights in Aug 2023