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The Crystal Luxury Bay Resort Nusa Dua

4.0 star property
Mediterranean hotel with 2 outdoor pools and full-service spa

Photo gallery for The Crystal Luxury Bay Resort Nusa Dua

Poolside bar
Exterior detail
Daily buffet breakfast (IDR 200000 per person)
2BR Penthouse Diamond | Private kitchen
Poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Spa
  • Pool
  • 24/7 front desk

Explore the area

View map
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali, 80363
  • Bali Nusa Dua Convention Centre
    ‪3 min drive‬
  • Bali Collection Shopping Centre
    ‪3 min drive‬
  • Nusa Dua Beach
    ‪4 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Pool View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jacuzzi Suite Pool View

Jacuzzi Suite Pool View | Private spa tub

Jacuzzi Suite Pool View

Highlights

Balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Bay View

Deluxe Bay View

Deluxe Bay View

Highlights

Balcony or patio
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Crystal Suite

Crystal Suite

Crystal Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • 76 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for 2BR Penthouse Diamond

2BR Penthouse Diamond | Private kitchen

2BR Penthouse Diamond

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Kitchen
  • 111 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Loft Suite with Jacuzzi

Family Loft Suite with Jacuzzi | Living area

Family Loft Suite with Jacuzzi

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
Fridge
  • 111 sq m
  • 2 bedrooms
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Bay View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Bay View

  • Sleeps 2

View all photos for Family Loft Suite With Jacuzzi

1 bedroom, in-room safe, desk, blackout curtains

Family Loft Suite With Jacuzzi

  • Sleeps 4

View all photos for 3BR Penthouse Emerald

1 bedroom, in-room safe, desk, blackout curtains

3BR Penthouse Emerald

  • Sleeps 6

View all photos for 2BR Penthouse Diamond

1 bedroom, in-room safe, desk, blackout curtains

2BR Penthouse Diamond

  • Sleeps 4

View all photos for Jacuzzi Suite Pool View

1 bedroom, in-room safe, desk, blackout curtains

Jacuzzi Suite Pool View

  • Sleeps 2

View all photos for Deluxe Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room

  • Sleeps 2

View all photos for Deluxe Pool View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Pool View

  • Sleeps 2

View all photos for Crystal Suite

1 bedroom, in-room safe, desk, blackout curtains

Crystal Suite

  • Sleeps 2

About the area

Nusa Dua

A family-friendly stay in Nusa Dua awaits you at The Crystal Luxury Bay Resort Nusa Dua. You'll be 2.4 km (1.5 mi) from Puja Mandala and 3.5 km (2.2 mi) from Bali Nusa Dua Convention Centre. Highlights at this Mediterranean hotel include 2 outdoor swimming pools, 2 poolside bars and a full-service spa. .A day of pampering at Le Crystal can include massages along with access to the sauna. The restaurant, Mangroves, serves local and international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, kids' swimming pool, free pool cabanas and pool loungers. Business amenities include meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class By Pass Ngurah Rai hotel, you'll be 3.5 km (2.2 mi) from Bali International Convention Center and 3.9 km (2.4 mi) from Nusa Dua Beach.

What's nearby

  • Puja Mandala - 3 min drive - 2.6 km
  • Bali Nusa Dua Convention Centre - 3 min drive - 3.6 km
  • Bali International Convention Center - 3 min drive - 3.6 km
  • Bali Collection Shopping Centre - 3 min drive - 4.3 km
  • Nusa Dua Beach - 4 min drive - 4.9 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 13 min drive

Restaurants

  • ‪Smaranala - ‬19 min walk
  • ‪Honey & Bread Tea Room Mumbul - ‬6 min walk
  • ‪D'jali Cafe & Eatery - ‬2 min drive
  • ‪25 : PM Coffee - Nusa Dua - ‬20 min walk
  • ‪Mangroves Cafe - ‬1 min walk

About this property

The Crystal Luxury Bay Resort Nusa Dua

Mediterranean hotel with 2 outdoor pools and full-service spa
The Crystal Luxury Bay Resort Nusa Dua offers its guests a full-service spa, 2 outdoor swimming pools, a fitness centre, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, a library, and a terrace are also featured at the family-friendly The Crystal Luxury Bay Resort Nusa Dua. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This Mediterranean Nusa Dua hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 7 levels
  • 2 bars by the pool
  • Conference rooms
  • Built in 2016
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Crystal Luxury Bay Resort Nusa Dua offers 214 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Nusa Dua hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Le Crystal has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

Chinese (Mandarin), English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: IDR 200,000 for adults and IDR 100,000 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mangroves

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Playground

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 11 children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 450000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 200000 for adults and from IDR 100000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 11 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystal Luxury Bay Resort Nusa Dua
Crystal Luxury Bay Resort
Crystal Luxury Bay Nusa Dua
Crystal Luxury Bay
The Crystal Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel
The Crystal Luxury Bay Resort Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

Frequently asked questions

Is parking available at The Crystal Luxury Bay Resort Nusa Dua?

Yep, The Crystal Luxury Bay Resort Nusa Dua has a free self car park.

Are there any beaches close to The Crystal Luxury Bay Resort Nusa Dua?

The closest beach to The Crystal Luxury Bay Resort Nusa Dua is Nusa Dua Beach (3.7 km).

Is there a spa on site at The Crystal Luxury Bay Resort Nusa Dua?

Yep, Le Crystal is available for guests. It has a hot tub and a sauna. You'll enjoy services like massages.

Does The Crystal Luxury Bay Resort Nusa Dua have a pool?

The Crystal Luxury Bay Resort Nusa Dua has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at The Crystal Luxury Bay Resort Nusa Dua?

The Crystal Luxury Bay Resort Nusa Dua features 2 poolside bars, 2 outdoor pools and a full-service spa.

What makes The Crystal Luxury Bay Resort Nusa Dua a romantic place to stay?

A hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at The Crystal Luxury Bay Resort Nusa Dua.

Is The Crystal Luxury Bay Resort Nusa Dua family-friendly?

You bet! With amenities such as a children's pool, supervised childcare and a playground, it's no surprise that The Crystal Luxury Bay Resort Nusa Dua is a hit with families.

Does The Crystal Luxury Bay Resort Nusa Dua serve breakfast?

You bet, buffet brekkie is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Crystal Luxury Bay Resort Nusa Dua?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Crystal Luxury Bay Resort Nusa Dua?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Crystal Luxury Bay Resort Nusa Dua?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Crystal Luxury Bay Resort Nusa Dua?

No, pets are not allowed.

The Crystal Luxury Bay Resort Nusa Dua Reviews

Reviews

6.8
Rating 10 - Excellent. 16 out of 62 reviews
Rating 8 - Good. 18 out of 62 reviews
Rating 6 - Okay. 9 out of 62 reviews
Rating 4 - Poor. 12 out of 62 reviews
Rating 2 - Terrible. 7 out of 62 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $80 a night with brekfast great value. Beautiful view of Benoa Sea from rooftop pool spoilt by rotting facade. Whole pool area needs lots of TLC Pool both roof & below are clean ang large. But again roof was probably used for weddings and parties/functions but I doubt anyone can use it for that now. Gym - what a joke Treadmill Broken Cross Trainer Broken Bike Bike barely usable multoifunction machine is falling apart. But The Chrstal channel shows beautiful pool and great gym - obviously many years ago. But again for $80 the room was great, room service first class, breakfast good, staff great.
Stayed 14 nights in Apr 2025

2/10 Terrible

Kinjal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't recommend this place to anyone ..bad service, dirty rooms, pool closes at 6pm..breakfast was horribe didnt even have butter NOTHING like the pictures you see as they have advertisied it. Not a good place to stay.very disappointed
Stayed 8 nights in May 2025

6/10 Okay

Muhammad

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Breakfast was nice,staff and propery was nice but bed sheets and chairs having stains all around cleaning needs a lot of improvement.
Stayed 3 nights in Apr 2025

2/10 Terrible

Janitha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks
Stayed 3 nights in Dec 2024

2/10 Terrible

Meenu Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I stayed at so far
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
Stayed 3 nights in Jan 2024

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Stayed 6 nights in Aug 2023

8/10 Good

Karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pretty decent 2 nights stay.
Stayed 2 nights in Jul 2023

4/10 Poor

Dansuren

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Galina

Stayed 1 night in Apr 2023

8/10 Good

Maxine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Stayed 6 nights in Sep 2022

6/10 Okay

Joshua

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Stayed 6 nights in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities

Not worth

Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best five star hotel I ever stayed.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
Stayed 5 nights in Dec 2019

10/10 Excellent

Song Koon Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Stayed 2 nights in Dec 2019

8/10 Good

Duran, Perth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
Stayed 3 nights in Oct 2019

8/10 Good

Aisha

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Allowed an earlier check in. Much appreciated. Prompt response to a maintenence issue.
Stayed 1 night in Jun 2019

10/10 Excellent

Raghava, Kuala Lumpur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty well maintained. The staff are courteous. Breakfast served on 8th floor worth a special mention. The staff here knows how to take care of guests. The setting is fantastic. It's a' la carte breakfast which you can order the previous day, tell them when you wanted to come in the morning and they will have it ready for you! Family friendly and fairly near to the beach (they provide free transport service to beach). Loved staying here.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Place was awesome and staff was very friendly...great food and facilities
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a lovely hotel in not such a nice area. This didn't matter too much as we relaxed a lot at the hotel and travelled around. The staff were so very lovely, but they really do need some more training. There knowledge of english was very poor. When you called for room service, they didn't understand, sent the wrong things or didn't bother coming at all. We requested via expedia prior to travelling, a bottle of champagne in our room on arrival (to celebrate our engagement.) They had forgotten to put it in. We reminded them, then one hour later they called to say they didn't have any in stock. Often the barmen left the pool bar upstairs unattended and we had to chase down security to radio staff so that we could sign for our bill. Slow and not very attentive service. This is all due to lack of training. They were lovely people and really did care for us, just some useful feedback for them to improve for the next customers. Hotel had predominantly chinese guests so their breakfast menu was mainly asian food. However the breakfast staff always greeted us and offered to cool us english breakfasts daily! This was a very kind gesture and greatly appreciated. Reception staff were good amd helpful. Especially a man named Febrian. he recommended great tours and always looked after us. Overall we thoroughly enjoyed our stay and loved the friendly staff.
Stayed 7 nights in Jan 2019