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SureStay Hotel by Best Western Castro Valley

2.5 star property
Hotel in Castro Valley with free breakfast and 24-hour front desk

Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
Free breakfast
Exterior
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi
The current price is NZ$175
includes taxes & fees
14 Nov - 15 Nov

Explore the area

View map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, California State University East Bay
    ‪7 min drive‬
  • Place, Oakland Zoo
    ‪10 min drive‬
  • Place, Oakland Arena
    ‪11 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

About the area

Castro Valley

At SureStay Hotel by Best Western Castro Valley you'll be 3.2 km (2 mi) from Sulphur Creek Nature Center and 3.4 km (2.1 mi) from Hayward Japanese Gardens. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a vending machine. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this Castro Valley hotel include Oakland Arena and San Francisco Bay.

What's nearby

  • California State University East Bay - 7 min drive - 4.7 km
  • East Bay Regional Park District - 8 min drive - 13.8 km
  • Stoneridge Shopping Center - 9 min drive - 14.3 km
  • Oakland Zoo - 10 min drive - 14.9 km
  • Oakland Arena - 11 min drive - 20.2 km

Getting around

  • Castro Valley Station - 5 min drive
  • Pleasanton Station - 15 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 20 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪i-Tea - ‬3 min drive
  • ‪Café Rumi - ‬3 min drive
  • ‪Peet's Coffee & Tea - ‬3 min drive
  • ‪JP's Family Restaurant & Sports Lounge - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

Hotel in Castro Valley with free breakfast and 24-hour front desk
Free breakfast is available. Public spaces have free WiFi and wired Internet. Free self parking is available.
  • 48 guestrooms or units
  • Breakfast available (free)
  • Front desk (24 hours)
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 32-inch LED televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Castro Valley?

Yep, SureStay Hotel by Best Western Castro Valley has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on 14 Nov 2025 start from NZ$174.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to SureStay Hotel by Best Western Castro Valley?

The closest beach to SureStay Hotel by Best Western Castro Valley is Niles Beach (13.7 km).

Does SureStay Hotel by Best Western Castro Valley serve breakfast?

Yeah, brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Castro Valley?

No, SureStay Hotel by Best Western Castro Valley does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Castro Valley?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at SureStay Hotel by Best Western Castro Valley?

No, only service animals are allowed.

Reviews

SureStay Hotel by Best Western Castro Valley Reviews

7.8

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 251 out of 754 reviews
Rating 8 - Good. 292 out of 754 reviews
Rating 6 - Okay. 109 out of 754 reviews
Rating 4 - Poor. 56 out of 754 reviews
Rating 2 - Terrible. 46 out of 754 reviews

Reviews

6/10 Okay

Erik

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Jan

Business traveller, Travelled with partner
Liked: Cleanliness
There is a shopping center across the street with a few easy eating options (we chose Panda Express). There was a good frozen yogurt option for dessert. If you want to "fend for yourself", there is a large Safeway Supermarket with lots to choose from. The slow check-in was due to an illness in the primary front desk person so I am assuming it was temporary. The staff was friendly and when we needed help with the TV, they responded quickly. Clean, neat accommodations which fit our needs and a good quality bed.
Stayed 1 night in Jul 2025

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Josue

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Room was not cleaned found trash left behing by previous visits i assume. Smoke detector was cover with a shower cap. Found electronic vapor cartridge trash around on of the beds. Futon bed when opened had some trash/ debris. On last day my wife found some blood splash on one of the door frames.
Stayed 2 nights in Jul 2025

8/10 Good

Lyndon

Stayed 1 night in Jul 2025

2/10 Terrible

Yooshin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room condition is bad.

The room condition is bad.
Stayed 1 night in Jul 2025

6/10 Okay

Rosalind

Travelled with family
I didn't like that no elevators, I had to take a downstairs 1 King bed. I needed 2 queen beds
Stayed 14 nights in Jun 2025

8/10 Good

Yuan Neng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable.
Stayed 1 night in May 2025

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Asked for a non-smoking room but got a room that reeked with smoke that had penetrated the carpet, bedding, and draiperies.
Stayed 1 night in Jun 2025

8/10 Good

Wanda

Liked: Staff & service, room comfort
The stay was good, the location was nice as it’s across the street from a small shopping center which has a variety of stores, eateries and a small gym. The hotel is an older one, in need of a few repairs but still a nice, inexpensive place to stay.
Stayed 1 night in Jun 2025

6/10 Okay

David

Stayed 1 night in May 2025

6/10 Okay

Jodie L.

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Murat

Liked: Cleanliness, amenities, property conditions & facilities
Clean. Well managed. Excellent value for money. I will definitely stay again.
Stayed 1 night in May 2025

10/10 Excellent

jackylyn

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Craig

Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
snagged a great deal at the last second. Got a peaceful, sorely needed sleep in a comfortable setting.
Stayed 1 night in May 2025

8/10 Good

Alan

Travelled with family
Liked: Staff & service
Good location
Stayed 1 night in May 2025

10/10 Excellent

Ismael

Stayed 1 night in Apr 2025

8/10 Good

Blanca

Stayed 1 night in Apr 2025

2/10 Terrible

LESTER

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was absolutely terrible…I was placed in a non-smoking room that smelled like smoke; I was then changed rooms to where the tub and room fixtures were broken and dirty. I was again
Stayed 2 nights in Apr 2025

10/10 Excellent

Mary

Stayed 2 nights in Feb 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice in a bad area.
Stayed 1 night in Mar 2025

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025