See all properties
Save

Hotel Santa Helena Plaza

Property class: 2.5

Photo gallery for Hotel Santa Helena Plaza

A swimming pool with a view of a building with multiple balconies and outdoor seating.
A staircase with a wrought iron railing, a stained glass ceiling, and a wall with framed pictures.
A hallway with a tiled floor, a ceiling with a skylight, and a door leading to a balcony.
A hotel lobby with a reception desk, a large vase, and a potted plant.
A building with a bright orange facade, multiple windows, and a balcony.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000
  • Place, Benito Juarez Market
    ‪7 min walk‬
  • Place, Zócalo
    ‪7 min walk‬
  • Place, Oaxaca Cathedral
    ‪8 min walk‬
  • Airport, Oaxaca Intl. (OAX)
    ‪17 min drive‬

Room options

View all photos for Superior Room

A hotel room with two beds, a ceiling fan, and a nightstand with a lamp.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Studio Suite

A hotel room with two beds, a ceiling fan, and a nightstand with a lamp.

Superior Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

A poolside area with outdoor seating, a pool, and a building with balconies.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

You may also like

Ad
Exterior

One Oaxaca Centro Hotel

Oaxaca Centro
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
8.8 out of 10, Excellent, 1,004 reviews
The price is NZ$140
includes taxes & fees
18 Sept - 19 Sept
One Oaxaca Centro Hotel

About the area

Oaxaca

Hotel Santa Helena Plaza puts you in the heart of Oaxaca, within just a 10-minute stroll of Benito Juarez Market and Zócalo. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This hotel has free WiFi in public areas, a 24-hour front desk and a terrace. Plus you'll find tour/ticket assistance, luggage storage and a front desk safe. There's also the convenience of free self parking. .Sights within a 15-minute walk of this Oaxaca Centro hotel include Oaxaca Cathedral and Oaxaca Textile Museum.

What's nearby

  • Benito Juarez Market - 7 min walk - 0.6 km
  • Zócalo - 7 min walk - 0.6 km
  • Oaxaca Cathedral - 8 min walk - 0.7 km
  • Church of Santo Domingo de Guzmán - 15 min walk - 1.3 km
  • Oaxaca Ethnobotanical Garden - 15 min walk - 1.3 km

Getting around

  • Oaxaca Intl. (OAX) - 20 min drive

Restaurants

  • ‪Mayordomo “Los Portales” - ‬8 min walk
  • ‪Viajero Oaxaca Rooftop Bar - ‬9 min walk
  • ‪Comedor Típico La Abuelita - ‬7 min walk
  • ‪Humar - ‬8 min walk
  • ‪Criollo - ‬7 min walk

About this property

Hotel Santa Helena Plaza

As a guest of Hotel Santa Helena Plaza, you'll find an outdoor pool, a terrace, and a vending machine. Public spaces have free WiFi. Hotel Santa Helena Plaza also features tour/ticket assistance, a front desk safe, and a communal living room. Self parking is free.

Smoking is allowed in designated areas at this Oaxaca hotel.

  • 30 guestrooms or units
  • 2 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
Hotel Santa Helena Plaza offers 30 accommodations with complimentary bottles of water and free toiletries. Rooms open to balconies. 24-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

Sun deck
Hotel Victoria Oaxaca
Oaxaca
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 1,014 reviews
The price is NZ$154
includes taxes & fees
21 Aug - 22 Aug
Hotel Victoria Oaxaca

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Helena Plaza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Helena Plaza Oaxaca
Santa Helena Plaza Oaxaca
Santa Helena Plaza
Hotel Santa Helena Plaza Hotel
Hotel Santa Helena Plaza Oaxaca
Hotel Santa Helena Plaza Hotel Oaxaca

Frequently asked questions

What is the cancellation policy at Hotel Santa Helena Plaza?

Hotel Santa Helena Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Santa Helena Plaza?

Yep, Hotel Santa Helena Plaza has a free self car park.

Does Hotel Santa Helena Plaza have a pool?

Hotel Santa Helena Plaza has an outdoor pool. The pool is open 9:00 AM to 9:00 PM.

Is there a free airport shuttle available at Hotel Santa Helena Plaza?

No, Hotel Santa Helena Plaza does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Santa Helena Plaza?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Santa Helena Plaza?

No, pets and service animals are not allowed.

Hotel Santa Helena Plaza Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 110 reviews
Rating 8 - Good. 41 out of 110 reviews
Rating 6 - Okay. 15 out of 110 reviews
Rating 4 - Poor. 3 out of 110 reviews
Rating 2 - Terrible. 3 out of 110 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

MARIA S

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, service and cleanness Very friendly and helpful staff
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean, the hotel is on a busy street however it’s very safe and quiet. I love the fact that is located near downtown and is very walkable to whatever part of the town you want to go.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, just a short walk to the Mercado and Zocalo.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

NORA

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very clean rooms, hot showers and lovely courtyard pool. Thank you
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pool and pet friendly
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay we’re really friendly & helpful.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is well located, clean and the staff is friendly. Rooms are good size and clean. The biggest challenge for us was the beds... The mattresses were very uncomfortable - hard like rocks!! Pool water was cold, but that did'nt stopped the kids!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Geraldo

Liked: Cleanliness, property conditions & facilities
It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Helena

Good location. Quiet. Good service
Stayed 3 nights in Apr 2023
Verified review

6/10 Okay

Hugo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Las habitaciones todo muy bien. La recepción mal nos hicieron esperar tres horas para dar habitación, al querer sacar el carro, había una camioneta estorbando y no la movieron nunca.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar agradable para hospedarse. Durante nuestra estancia estuvimos cerca del centro, mercados y lugares donde comer. Hay transporte cercano y opciones para recorrer Oaxaca. En general nos fue bien y cumple con lo que ofrece.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Holger

Liked: Cleanliness, amenities, property conditions & facilities
Ein in die Jahre gekommenes Hotel. Aber für ein paar Tage okay, da nicht sehr weit zum Zocalo.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

BIANCA

Liked: Cleanliness, property conditions & facilities
Hotel muy limpio, personal muy amable!!
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

eulises

Disliked: Amenities, property conditions & facilities
El personal
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Mariano Jose

Liked: Cleanliness, staff & service, amenities
Todo bien , ubicación c limpieza y amabilidad
Stayed 3 nights in Jan 2026
Verified review

2/10 Terrible

Luis Gustavo

No me respertaron mi reservacion:c
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Bien trato
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities
En general estuvo muy bien la estancia, la habitación bastante amplia y el baño muy bien y limpio. solo que el hotel no tenía restaurante o por lo menos café en la mañana. Pero bien el servicio. Recomendable.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

María de la Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción para estar cerca del zócalo
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Ana

Liked: Amenities
La ubicación
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

FRANC

Liked: Staff & service, property conditions & facilities
Servicio de cocina estatia genial
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo, personal amable, alberca y jardín agradables, no cuentan con Restaurante pero permiten entrada de alimentos, alrededores no muy agradables pero nos recomendaron por dónde no caminar.
Stayed 3 nights in Apr 2025
Verified review

2/10 Terrible

Alina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está ubicado en un barrio no tan lindo, las instalaciones viejas y descuidadas, la habitación descuidada y en intramos una araña enorme que ni los del hotel querían matarla, el colchón parece de cartón y el ventilador no daba aire debido a la altura que estaba. Definitivamente no recomiendo el hotel
Stayed 1 night in Apr 2025