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Hotel Santa Helena Plaza

2.5 star property

Photo gallery for Hotel Santa Helena Plaza

Outdoor pool
Hallway
Front of property
Staircase
Lobby lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000
  • Place, Benito Juarez Market
    ‪7 min walk‬
  • Place, Zócalo
    ‪7 min walk‬
  • Place, Oaxaca Cathedral
    ‪8 min walk‬
  • Airport, Oaxaca Intl. (OAX)
    ‪17 min drive‬

Room options

View all photos for Superior Room

A hotel room with two beds, a ceiling fan, and a nightstand with a lamp.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Studio Suite

A hotel room with two beds, a ceiling fan, and a nightstand with a lamp.

Superior Studio Suite

  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Exterior

Deluxe Double Room

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

About the area

Oaxaca

Hotel Santa Helena Plaza puts you in the heart of Oaxaca, within just a 10-minute stroll of Benito Juarez Market and Zócalo. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This hotel has free WiFi in public areas, a 24-hour front desk and a terrace. Plus you'll find tour/ticket assistance, luggage storage and a front desk safe. There's also the convenience of free self parking. .Sights within a 15-minute walk of this Oaxaca Centro hotel include Oaxaca Cathedral and Oaxaca Textile Museum.

What's nearby

  • Benito Juarez Market - 7 min walk - 0.6 km
  • Zócalo - 7 min walk - 0.6 km
  • Oaxaca Cathedral - 8 min walk - 0.7 km
  • Oaxaca Textile Museum - 10 min walk - 0.9 km
  • Church of Santo Domingo de Guzmán - 15 min walk - 1.3 km

Getting around

  • Oaxaca Intl. (OAX) - 20 min drive

Restaurants

  • ‪Taniperla - ‬4 min walk
  • ‪Cafetería Alex - ‬3 min walk
  • ‪Tacos El Güero Lavariega - ‬3 min walk
  • ‪Cafe Trébol - ‬5 min walk
  • ‪Magnolia Rooftop-Mezcal-Café - ‬3 min walk

About this property

Hotel Santa Helena Plaza

As a guest of Hotel Santa Helena Plaza, you'll find an outdoor pool, a terrace, and a vending machine. Public spaces have free WiFi. Hotel Santa Helena Plaza also features tour/ticket assistance, a front desk safe, and a communal living room. Self parking is free.

Smoking is allowed in designated areas at this Oaxaca hotel.

  • 30 guestrooms or units
  • 2 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
Hotel Santa Helena Plaza offers 30 accommodations with complimentary bottles of water and free toiletries. Rooms open to balconies. 24-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Helena Plaza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Helena Plaza Oaxaca
Santa Helena Plaza Oaxaca
Santa Helena Plaza
Hotel Santa Helena Plaza Hotel
Hotel Santa Helena Plaza Oaxaca
Hotel Santa Helena Plaza Hotel Oaxaca

Frequently asked questions

What is the cancellation policy at Hotel Santa Helena Plaza?

Hotel Santa Helena Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Santa Helena Plaza?

Yep, Hotel Santa Helena Plaza has a free self car park.

Does Hotel Santa Helena Plaza have a pool?

Hotel Santa Helena Plaza has an outdoor pool. The pool is open 9:00 AM to 9:00 PM.

Is there a free airport shuttle available at Hotel Santa Helena Plaza?

No, Hotel Santa Helena Plaza does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Santa Helena Plaza?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Santa Helena Plaza?

No, pets and service animals are not allowed.

Hotel Santa Helena Plaza Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 110 reviews
Rating 8 - Good. 41 out of 110 reviews
Rating 6 - Okay. 15 out of 110 reviews
Rating 4 - Poor. 3 out of 110 reviews
Rating 2 - Terrible. 3 out of 110 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

MARIA S

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, service and cleanness Very friendly and helpful staff
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean, the hotel is on a busy street however it’s very safe and quiet. I love the fact that is located near downtown and is very walkable to whatever part of the town you want to go.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, just a short walk to the Mercado and Zocalo.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

NORA

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very clean rooms, hot showers and lovely courtyard pool. Thank you
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pool and pet friendly
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay we’re really friendly & helpful.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Geraldo

Liked: Cleanliness, property conditions & facilities
It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Helena

Good location. Quiet. Good service
Stayed 3 nights in Apr 2023
Verified

8/10 Good

Holger

Liked: Cleanliness, amenities, property conditions & facilities
Ein in die Jahre gekommenes Hotel. Aber für ein paar Tage okay, da nicht sehr weit zum Zocalo.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

BIANCA

Liked: Cleanliness, property conditions & facilities
Hotel muy limpio, personal muy amable!!
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

eulises

Disliked: Amenities, property conditions & facilities
El personal
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mariano Jose

Liked: Cleanliness, staff & service, amenities
Todo bien , ubicación c limpieza y amabilidad
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Luis Gustavo

No me respertaron mi reservacion:c
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Bien trato
Stayed 1 night in Jan 2026
Verified

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities
En general estuvo muy bien la estancia, la habitación bastante amplia y el baño muy bien y limpio. solo que el hotel no tenía restaurante o por lo menos café en la mañana. Pero bien el servicio. Recomendable.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

María de la Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción para estar cerca del zócalo
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Ana

Liked: Amenities
La ubicación
Stayed 3 nights in Apr 2025
Verified

8/10 Good

FRANC

Liked: Staff & service, property conditions & facilities
Servicio de cocina estatia genial
Stayed 1 night in Apr 2025
Verified

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo, personal amable, alberca y jardín agradables, no cuentan con Restaurante pero permiten entrada de alimentos, alrededores no muy agradables pero nos recomendaron por dónde no caminar.
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

Alina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está ubicado en un barrio no tan lindo, las instalaciones viejas y descuidadas, la habitación descuidada y en intramos una araña enorme que ni los del hotel querían matarla, el colchón parece de cartón y el ventilador no daba aire debido a la altura que estaba. Definitivamente no recomiendo el hotel
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, muy bonita, la atención bastante buena, como está céntrico es fácil llegar a tienditas cercanas, el zócalo y el mercado, muy bonito todo
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones están bien cuidadas y la limpieza de las áreas en excelentes condiciones. Solo le falta un restaurante para complementar el servicio.
Stayed 5 nights in Jan 2023
Verified

10/10 Excellent

Anntonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal muy amable, bonitas instalaciones
Stayed 1 night in Jan 2023