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Moon Palace Jamaica – All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers, lifeguards on site
Property video
Breakfast, lunch, dinner served; international cuisine, pool views
Superior Governor Suite Ocean View - King Size Bed
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
The current price is NZ$627
includes taxes & fees
7 Oct - 8 Oct

Explore the area

View map
Main Street, Ocho Rios, Saint Ann
  • Place, Turtle Beach
    ‪7 min walk‬
  • Place, Ocho Rios Fort
    ‪4 min drive‬
  • Place, Dunn's River Falls
    ‪8 min drive‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(29 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
2 bedrooms
Premium bedding
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
2 bedrooms
Private bathroom
  • 161 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View

8.0 out of 10
Very good
(71 reviews)

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(33 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Ocho Rios

A luxury stay in Ocho Rios awaits you at Moon Palace Jamaica – All Inclusive. Within just a 10-minute stroll, you'll find Ocho Rios Craft Market and Ocho Rios Clock Tower. Highlights at this all-inclusive property include 4 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at AWE Spa can include body wraps and mani/pedis. The buffet restaurant, Buccaneers Reef, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Ocho Rios property, you'll be 4.3 km (2.7 mi) from Dunn's River Falls.

What's nearby

  • Turtle Beach - 7 min walk - 0.6 km
  • Mahogany Beach - 1 min drive - 1.0 km
  • Ocho Rios Fort - 4 min drive - 2.6 km
  • Mystic Mountain - 6 min drive - 4.1 km
  • Dunn's River Falls - 8 min drive - 5.4 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Pier 8 - ‬1 min walk
  • ‪Mongoose Jamaica - ‬1 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Jamaica Inclusive inclus
Moon Palace Jamaica Grande Ocho Rios
Moon Palace Jamaica Grande
Moon Palace Jamaica All Inclusive Ocho Rios
Moon Palace Jamaica Hotel Ocho Rios
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Ocho Rios Moon Palace Jamaica Hotel
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Moon Palace Jamaica All Inclusive
Moon Palace Jamaica Grande All Inclusive
Moon Palace Jamaica Ocho Rios
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Frequently asked questions

What is the cancellation policy at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Jamaica – All Inclusive?

As of 2 Oct 2025, prices found for a 1-night stay for 2 adults at Moon Palace Jamaica – All Inclusive on 7 Oct 2025 start from NZ$627.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Jamaica – All Inclusive?

Yep, Moon Palace Jamaica – All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Jamaica – All Inclusive?

Yep, Moon Palace Jamaica – All Inclusive is a short 6-minute walk from Turtle Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Moon Palace Jamaica – All Inclusive?

Yep, AWE Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Moon Palace Jamaica – All Inclusive have a pool?

Yep, and guests love it! Moon Palace Jamaica – All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Moon Palace Jamaica – All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Moon Palace Jamaica – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Moon Palace Jamaica – All Inclusive.

Is Moon Palace Jamaica – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Moon Palace Jamaica – All Inclusive is a hit with families.

Is there a free airport shuttle available at Moon Palace Jamaica – All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Jamaica – All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace Jamaica – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Jamaica – All Inclusive?

No, pets and service animals are not allowed.

Reviews

Moon Palace Jamaica – All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 926 out of 1822 reviews
Rating 8 - Good. 400 out of 1822 reviews
Rating 6 - Okay. 260 out of 1822 reviews
Rating 4 - Poor. 108 out of 1822 reviews
Rating 2 - Terrible. 128 out of 1822 reviews

Reviews

8/10 Good

Desmond

Liked: Cleanliness, amenities
Staff was very friendly on polite for the most part
Stayed 2 nights in Jun 2025

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly and courteous the staff was especially at check in. I love the variety of offerings for food and entertainment and I love the resort credits. One complaint was our bags were misplaced when they were to be delivered to our room and no one could tell us where they were delivered. Thankfully my contact information was in the bag and a guest reached out. I reached out to PR and they said they would investigate but I have not heard anything since. We only stayed one night and not being able to change caused us to miss out on some activities
Stayed 1 night in Jul 2025

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful and welcoming staff, food presentation very good. Waited too long for front desk response.
Stayed 6 nights in Jun 2025

6/10 Okay

Beatriz, Woodbridge

Stayed 6 nights in Jun 2025

4/10 Poor

Gul

Travelled with family and small children
Liked: Amenities
When we checked in we got one room on time and the other room after 5:30 pm! I had to go in the line twice to get an answer from the agents at the front desk and finally went to public relations to get through. When checking out we took a late check out for that same room 2 pm but were locked out when we tried to get in at 1:15 pm. Very disappointed because we had a 7 month old baby staying in this 2nd room. Super disorganized at the front desk.
Stayed 2 nights in Jun 2025

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything… definitely will be back in the near future.
Stayed 7 nights in Jun 2025

10/10 Excellent

Harpreet Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people' overall good service.
Stayed 5 nights in Jun 2025

6/10 Okay

Ila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Moon palace says its 5 star but I'd give it 4 stars. You have to make proper upgrades if you want to call yourself 5 star. My main concerns were the conditions of the resort and how they handled the food stations. The tiles were pealing off the pool, plenty of rust on the water slide and it was only working one of the four days we were there, needs painting and the hall to the rooms needs updating. Has an old motel feel with carpet and old paint. The water sports were mostly down (not working pedal bikes) In regards to food, they were always "out of something". They have to learn how to run a buffet in an all inclusive so things are always replenished before they run out. At every restaurant and every station they were out of something I wanted. It was annoying. Overall, okay stay but I wouldn't go back. I need 5 stars for this price in Jamaica. Oh and beware, they are hawks to sell timeshares or something. I was told I couldn't sit in certain areas or on certain chairs because they were reserved for the timeshares..even though they were mostly empty my entire stay! They also need better entertainment. They rarely had music playing which I was shocked as I'm in Jamaica! They had a wedding almost every day so I was told they couldn't play the music at certain times. But when they did play music, the DJ played from a station with ads...it was crazy to hear ads from a DJ. Like pay for the ad-free app! The entertainment was just ok. Food good!
Stayed 4 nights in Jun 2025

8/10 Good

Albon

Liked: Cleanliness, staff & service
My 8 night experience has mixed reviews. The food and entertainment experience is top quality but the housekeeping and aggressive timeshare salesclerk has made this top quality resort into a lackluster vacation.
Stayed 7 nights in Jun 2025

10/10 Excellent

Frantz

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the layout of the hotel with the pools, bar areas, restaurant and spa. All in walking distance but still not clustered together
Stayed 1 night in Jun 2025

6/10 Okay

Amy

Travelled with partner
Great food. Rooms and property older but they sell you on renovationed rooms.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kerry Ann

Liked: Amenities
Loved how kept the property was and the staff was always helpful, alert and ready to assist.
Stayed 2 nights in Jun 2025

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is clean, staff are friendly and accommodating, excellent customer service. A variety of restaurant options. Entertainment by the pool is not great, the dancers seemed disinterested in dancing.
Stayed 7 nights in Jun 2025

10/10 Excellent

Renaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 4 nights in Jun 2025

10/10 Excellent

Velumailum

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay.
Stayed 5 nights in Jun 2025

4/10 Poor

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was sent a email for free transportation. I booked transportation but free promis was not honored. Not given promised 3 FREE Nights in Punta Cana. They push timeshare like RTUs. The resort is nice. The over promise under deliver is recurring and frustrating.
Stayed 5 nights in Jun 2025

10/10 Excellent

Anthony Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Will return soon
Stayed 3 nights in May 2025

6/10 Okay

Tai

Travelled with family and small children, Travelled with group
Overall we had a good trip. We had mixed reviews with regard to the staff. It seemed like the men on staff were super helpful and wanted everyone to enjoy their time at the resort. But as a whole, the women came off as rude (think giving an attitude or eye roll, when our party of two adults and five children, asked for a beverage at lunch). Almost as if we, as paying guests at the resort were inconveniencing them. The kids loved the lifeguards at the Flowrider! The resort credits are a joke. They can only be used at the spa, minimal items in the gift shop and very limited excursions (which were way overpriced compared to Viator). The Spa prices were ridiculously high even with the use of the small amount of resort credit allowed to be used there. The food at the resort was average. We had reservations at a different restaurant for each night of our stay. Our housekeeper was phenomenal! She was so kind and tidied our room twice each day. I’m glad our family could visit Jamaica and experience some nature. With so many options to choose from when it comes to resorts in the Caribbean and Europe, I don’t think we would choose Moon Palace again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Geoffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been regular visitors to the Moon Palace so have become accustomed to the excellent quality of service. We travelled as an extended family with small children and the facilities (3 rooms) were a great fit. Our initial move into our rooms was a bit noisy but this quitened down within an hour. One of the rooms was not available until after 3 pm but was fine once delivered.
Stayed 1 night in Jun 2025

8/10 Good

Celia

Travelled with family and small children
Liked: Cleanliness, amenities
Pros: Dining reservations were a breeze thanks to the resort app. Everything was very user-friendly, and we had no trouble booking where we wanted to eat. The food was pretty solid for an all-inclusive—plenty of variety and available 24/7. We especially loved the Jerk Hut during the day! Drinks were nothing overly fancy but definitely more enjoyable than at other resorts we’ve visited. The beach, while small, was beautiful—soft sand, no rocks, and easy to enjoy. The on-site Dolphin Cove experience was a highlight! Conveniently located on the premises, fairly priced, and staffed by knowledgeable, caring individuals. Cons: Unfortunately, not all the staff matched the warm hospitality we’ve come to love in Jamaica. While many team members were fantastic, we did encounter several who seemed unhappy or indifferent, which left a noticeable impression. The spa experience was just okay. While the actual service was great, the overall experience was lacking—limited access, no clear guidance on amenities, and not quite worth the high price tag. A big frustration was the resort credits. We left with over $300 unused because they simply couldn’t be applied to much. It felt like a missed opportunity and a bit misleading. Despite the few setbacks, we had a memorable vacation and would recommend Moon Palace Jamaica, especially for families looking for convenience and a mix of relaxation and fun. A few tweaks in hospitality and transparency would make it a true five-star experience.
Stayed 6 nights in Jun 2025

10/10 Excellent

Carlos Eduardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best options in Jamaica as the quality of food and options is good.
Stayed 2 nights in Jun 2025

8/10 Good

P

Travelled with family
Liked: Cleanliness, staff & service, amenities
The kids play area needs a faceup. The drivers outside the hotel are too agressive and abusive. Frequent harrasment by byron tours once you exit and enter the lobby.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tonisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My girls and I enjoying our stay even though 4 day/3 nights aren't enough... We're definitely coming back.
Stayed 1 night in Jun 2025

10/10 Excellent

Estefani

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025