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Courtyard by Marriott across Universal Orlando

3.0 star property
Family-friendly hotel with 24-hour fitness centre and free theme park shuttle

Photo gallery for Courtyard by Marriott across Universal Orlando

Terrace/patio
Breakfast and dinner served
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, pool loungers
Lobby
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, pool loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$247
includes taxes & fees
27 Jan - 28 Jan

Explore the area

View map
5916 Caravan Ct, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪3 min walk‬
  • Place, Orlando International Premium Outlets
    ‪8 min walk‬
  • Place, Universal Studios Florida
    ‪13 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom, City View

55-inch LCD TV with cable channels, TV, video game console

Suite, 1 Bedroom, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, City View

55-inch LCD TV with cable channels, TV, video game console

Suite, 1 Bedroom, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

55-inch LCD TV with cable channels, TV, video game console

Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, City View

55-inch LCD TV with cable channels, TV, video game console

Suite, 1 Bedroom, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, City View

55-inch LCD TV with cable channels, TV, video game console

Suite, 1 Bedroom, City View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms

55-inch LCD TV with cable channels, TV, video game console

Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 10
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms

55-inch LCD TV with cable channels, TV, video game console

Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 10
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, City View (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Double Beds

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Renovated in 2026
Blackout curtains
Hairdryer
  • Sleeps 9
  • 2 Double Beds

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Courtyard by Marriott across Universal Orlando. Within just a 10-minute stroll, you'll find popular attractions like Universal Orlando Resort and Orlando International Premium Outlets. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The bistro, Bistro/Bar, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, kids' swimming pool and pool loungers. 12754 square feet (1185 square metres) of event facilities include 8 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 11:30 AM. There's also self parking, along with the convenience of a free theme park shuttle. .Within a 20-minute walk of this 3-property class Florida Center hotel, attractions include Universal Studios Florida and Universal CityWalk.

What's nearby

  • Universal Orlando Resort - 3 min walk - 0.3 km
  • Orlando International Premium Outlets - 8 min walk - 0.7 km
  • Universal CityWalk - 10 min walk - 0.9 km
  • Universal Studios Florida - 13 min walk - 1.2 km
  • Universal’s Islands of Adventure - 16 min walk - 1.4 km

Getting around

  • Orlando Station - 18 min drive
  • Sand Lake Road Station - 26 min drive
  • Orlando International Airport (MCO) - 27 min drive

Restaurants

  • ‪Miller's Ale House - ‬10 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Bahama Breeze - ‬11 min walk
  • ‪Tabla Indian Chinese Thai - ‬8 min walk
  • ‪Burger King - ‬12 min walk

About this property

Courtyard by Marriott across Universal Orlando

Family-friendly hotel with 24-hour fitness centre and free theme park shuttle
Courtyard by Marriott across Universal Orlando offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 12754 square feet (1185 square metres) and includes a conference centre. A terrace, an arcade/games room, and multilingual staff are also featured at the family-friendly Courtyard by Marriott across Universal Orlando. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Courtyard by Marriott across Universal Orlando was completed in January 2026.

This 3-star Orlando hotel is smoke free.

  • 390 guestrooms or units
  • 10 levels
  • Conference rooms
  • 12754 sq ft of conference space
  • 1185 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Courtyard by Marriott across Universal Orlando offers 390 accommodations with video game consoles and a safe. A pillow menu is available. 55-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (USD 30 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: USD 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistro/Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Conference centre (12,754 square foot of space)

Outdoors

  • Firepit
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Renovated entire property - January 2026
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Self-parking fee: USD 30.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 9 AM to 11 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Frequently asked questions

What is the cancellation policy at Courtyard by Marriott across Universal Orlando?

Courtyard by Marriott across Universal Orlando offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Courtyard by Marriott across Universal Orlando?

As of 21 Jan 2026, prices found for a 1-night stay for 2 adults at Courtyard by Marriott across Universal Orlando on 27 Jan 2026 start from NZ$246.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Courtyard by Marriott across Universal Orlando?

Yep, Courtyard by Marriott across Universal Orlando has a self car park with in/out privileges for USD 30.00 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Courtyard by Marriott across Universal Orlando?

The closest beach to Courtyard by Marriott across Universal Orlando is Beachcomber Beach (14.8 km).

Does Courtyard by Marriott across Universal Orlando have a pool?

Yep, and guests recommend it! Courtyard by Marriott across Universal Orlando has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9 AM to 11 PM.

Is Courtyard by Marriott across Universal Orlando family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as travel cots in the guestrooms, it's no surprise that Courtyard by Marriott across Universal Orlando is a hit with families.

Does Courtyard by Marriott across Universal Orlando serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Courtyard by Marriott across Universal Orlando?

No, Courtyard by Marriott across Universal Orlando does not offer an airport shuttle service.

Is there a bar or restaurant at Courtyard by Marriott across Universal Orlando?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Courtyard by Marriott across Universal Orlando?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Courtyard by Marriott across Universal Orlando?

No, only service animals are allowed.

Courtyard by Marriott across Universal Orlando Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 629 out of 1827 reviews
Rating 8 - Good. 338 out of 1827 reviews
Rating 6 - Okay. 325 out of 1827 reviews
Rating 4 - Poor. 221 out of 1827 reviews
Rating 2 - Terrible. 314 out of 1827 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need a microwave in the room.
Stayed 4 nights in Oct 2025

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff onsite are AMAZING. Very friendly and helpful. Unfortunately, that's where the pros end. The hotel is old and in disrepair. They were working on renovations while we were there which is great, but meant a lot of noise early in the mornings (before 7am). Our room itself had so much potential (2 bedroom, 2 bathroom suite). However the couch had a massive divot in it which made it uncomfortable to sit in and the beds were the same. Very old, worn and uncomfortable. I hope the renovations will include new furniture. I just don't see how resort fees and $30 a day parking can be justified by the state of the room and hotel as it was when we visited. Hopefully the renovations fix those issues, because it really has a ton of potential and the staff there was so friendly.
Stayed 5 nights in Oct 2025

2/10 Terrible

lora, princeton

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The only thing good about this property was it's proximity to Universal Studios. We booked this hotel 3 month in advance (June) and a couple of weeks before going we were notified the lobby was under construction. I didn't think that would be a big deal but looked for other hotels anyways. Because we were so close to our travel date at that point the prices were astronomical so we didn't have a choice. When we got to the hotel the lobby was actually the nicest cleanest part of the hotel despite it being under construction. Our room was so humid the floor and bedding were damp our whole stay. The bathroom door didn't work properly due to the humidity in the hotel. You could get stuck in there if alone. The door to the room was missing a screw on the mechanism so you had to jiggle it to close the door. It smelled very poorly in the hallways and the elevator. The only elevator that opened was the service elevator which was in very poor condition. We stay at a lot of Holiday Inns and this one does not meet their normal standards. My recommendation would be to stay somewhere else until they've renovated. We attempted to get a refund due to the conditions and was advised our "booking was nonrefundable and doesn't allow any exceptions and they're sticking with their policy and won't issue any refund, not even a partial." Zero flexibility and no apology, which is disappointing. We will think twice before booking at another Holiday Inn. Stay somewhere else.
Stayed 5 nights in Oct 2025

6/10 Okay

Ismael

Liked: Staff & service
Close to universal studios
Stayed 4 nights in Oct 2025

10/10 Excellent

john

Stayed 2 nights in Oct 2025

6/10 Okay

Chasity

Liked: Staff & service
Stayed 1 night in Oct 2025

4/10 Poor

Cristina M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2025

4/10 Poor

Tam

Travelled with family
Liked: Cleanliness

Never again

Hotel was under complete renovation but no information was provided about this when booking. This became a major issue for us when we needed a soda at midnight and were informed they had removed ALL vending from the hotel and not bothered to think of any alternatives for guests in need. Bothered me so much I will never stay there again. Also a bit peeved about the lack of information about parking fees. I could have stayed at another hotel for the same price with parking included- and I bet they would have had a soda machine!
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
It was a lot of construction in the hotel. It also smell like a off of the highway motel. Room was old but it was clean tho.
Stayed 2 nights in Oct 2025

4/10 Poor

Kristal

Stayed 1 night in Oct 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service
Good location close to Universal
Stayed 1 night in Oct 2025

2/10 Terrible

Kevin Lonergan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t come here! Wait until it is a Marriott property.
Stayed 1 night in Oct 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice, the place was under construction which always means it’s going to be noisy. My biggest complaint was no vending machines even though the signage was all over. I walked the dumb halls looking for it.
Stayed 1 night in Oct 2025

8/10 Good

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Very convenient to Universal. Easy walk to and from the parks. Only negative is the size of the beds.
Stayed 3 nights in Oct 2025

2/10 Terrible

Meghan

Disliked: Cleanliness
Room was cantampinated with
Stayed 1 night in Oct 2025

6/10 Okay

Anamary

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Won't stay here again

Check-in was ok. She didn't tell us about parking. The 2nd day I asked about parking & the gentleman was nice & gave me the information. I didn't like that parking is not included in the total. It was $30+tax additional a night on site. The 1st night around 11:05pm, I called to let them know the TV wasn't working, they told me they'd send someone. I called back around 11:25pm to ask if they were still coming by to fix the TV & the guy said he would message the engineer again. At 11:58pm, I called again and a different person (shift change) told me that the engineers leave at 11:30pm and won't be back until morning. Finally, the next day we had a nice guy come help us with the TV to get it working. The bed (king size) pillows and A/C were amazing! It was weird that the door to the room had about a 1/2 inch gap from the floor. You could see the light from the hallway coming through and see the shadow of people walking by, and hear the voice of people in the hallway much louder. Checkout day from 8:30am-11:45am every 5-10 mins a door slams loud. Found out it was the cleaning lady down the hallway cleaning rooms/letting door slam. NO sleeping in on weekends. Last day, we needed a cart, front desk guy only pointed to where they "should" be. We went to breakfast & noticed a cart in the parking lot. We told the front desk where it was, all he did was motion with shoulder, like "OH", a few hours later the cart is still outside. NOT good customer service from that guy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie

Stayed 3 nights in Oct 2025

6/10 Okay

Dora

Travelled with family
Liked: Staff & service
Disliked: Amenities
One of the showers on my suit was not working and there were ants on the sofa bed, no iron in the room. The only thing I liked was the location
Stayed 1 night in Oct 2025

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025

6/10 Okay

Laressa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was not a disclosure before I booked that it was being renovated. There were no vending or ice machines, no bar or food service unless you walked over to TGIFridays. There were also sugar ants in my room. They did try to help and sent housekeeping up to do a full cleaning however, the ants came back. The day I checked in the staff was great. The day I left, it was not. She had wrong information and when another guest tried to hand her an ice bucket, she literally said she deal with that and refused to take it. I took it to my room.
Stayed 2 nights in Oct 2025

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I figure most of my complaints are due to the renovations, which I refuse to find fault in. Overall, a wonderful experience.
Stayed 3 nights in Oct 2025

2/10 Terrible

Susan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction, so everything was dirty and materials everywhere. The exit gates were hit and miss whether they’d work. The bathroom was dirty and the door wouldn’t shut. The room was humid. We got stuck in the parking lot because construction had half the lot blocked and the gate wouldn’t work. The workout room was in disrepair and only one of four machines worked. The pool and pool are were dirty. Expect to pay for parking since you’re close to Universal. We will not be staying here again.
Stayed 3 nights in Oct 2025

6/10 Okay

William

Stayed 1 night in Oct 2025

4/10 Poor

Lissette

Disliked: Cleanliness
Muggy smell
Stayed 1 night in Oct 2025