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Holiday Inn Resort Kissimmee By The Parks by IHG

3.5 star property
Family-friendly hotel connected to the convention centre in Kissimmee with 2 outdoor swimming pools

Photo gallery for Holiday Inn Resort Kissimmee By The Parks by IHG

Exterior
Lobby
Exterior
Exterior
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Housekeeping
The current price is NZ$163
includes taxes & fees
12 May - 13 May

Explore the area

Map
3011 Maingate Ln, Kissimmee, FL, 34747
  • Disney's Animal Kingdom® Theme Park
    ‪4 min drive‬
  • Disney's Blizzard Beach Water Park
    ‪5 min drive‬
  • ESPN Wide World of Sports Complex
    ‪7 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Wellness Room)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds (Wellness Room)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

Standard Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

Standard Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Bath/Shower Combo)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Bath/Shower Combo)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Magical View)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Magical View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Bath/Shower Combo)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds (Bath/Shower Combo)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Magical View)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds (Magical View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Wellness Room, Bath/Shower Combo)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (Wellness Room, Bath/Shower Combo)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Wellness Room, Walk-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (Wellness Room, Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Walk-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2021
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

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About the area

Kissimmee

At Holiday Inn Resort Kissimmee By The Parks by IHG, you'll be connected to the convention centre and 6.1 km (3.8 mi) from Disney's Blizzard Beach Water Park. Highlights at this family-friendly hotel include 2 outdoor swimming pools, a restaurant and free self-parking. .The restaurant, H Street Grille, serves American cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym, Hot tub, kids' swimming pool and pool loungers. Other amenities include a conference centre, a 24-hour business centre and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM. There's also the convenience of free RV/bus/truck parking. .Places within a 15-minute drive of this 3.5-property class Kissimmee hotel include ESPN Wide World of Sports Complex and Disney Springs™.

What's nearby

  • Disney's Animal Kingdom® Theme Park - 4 min drive - 2.1 km
  • Disney's Blizzard Beach Water Park - 5 min drive - 4.5 km
  • ESPN Wide World of Sports Complex - 7 min drive - 5.7 km
  • Epcot® - 10 min drive - 9.5 km
  • Disney Springs™ - 10 min drive - 12.8 km

Getting around

  • Brightline Orlando Station - 27 min drive
  • Orlando International Airport (MCO) - 36 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Intermission Food Court - ‬9 min drive
  • ‪End Zone Food Court - ‬7 min drive
  • ‪Starbucks - ‬9 min walk

About this property

Holiday Inn Resort Kissimmee By The Parks by IHG

Family-friendly hotel connected to the convention centre in Kissimmee with 2 outdoor swimming pools
Holiday Inn Resort Kissimmee By The Parks by IHG offers its guests 2 outdoor swimming pools, Access to hot tub, a 24-hour fitness centre, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Business amenities include a 24-hour business centre and 8 meeting rooms. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the family-friendly Holiday Inn Resort Kissimmee By The Parks by IHG. Free self parking is available. A complete renovation of Holiday Inn Resort Kissimmee By The Parks by IHG was completed in May 2021.

This 3.5-star Kissimmee hotel is smoke free.

  • 434 guestrooms or units
  • 7 levels
  • 3 buildings
  • 30000 sq ft of conference space
  • 2787 sq. m of conference space
  • Built in 1972
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Holiday Inn Resort Kissimmee By The Parks by IHG offers 434 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, Italian, Polish, Spanish

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Property amenities

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 16.95 for adults and USD 8.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • H Street Grille
  • Starbucks Coffee Shop

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Hot tub
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub (81 centimetre high)
  • Grab bar in shower (86 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Local culture and ecosystem education
  • Renovated entire property - May 2021
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 19.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room bottled water
  • Internet access
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16.95 for adults and from USD 8.95 for children
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Holiday Inn Resort Kissimmee By The Parks by IHG?

Holiday Inn Resort Kissimmee By The Parks by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Resort Kissimmee By The Parks by IHG?

As of 9 May 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Resort Kissimmee By The Parks by IHG on 12 May 2025 start from NZ$129.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Resort Kissimmee By The Parks by IHG?

Yep, Holiday Inn Resort Kissimmee By The Parks by IHG has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Holiday Inn Resort Kissimmee By The Parks by IHG?

The closest beach to Holiday Inn Resort Kissimmee By The Parks by IHG is Hideaway Bay (6.8 km).

Does Holiday Inn Resort Kissimmee By The Parks by IHG have a pool?

Holiday Inn Resort Kissimmee By The Parks by IHG has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 11:00 PM.

What makes Holiday Inn Resort Kissimmee By The Parks by IHG a romantic place to stay?

1 hot tub and pool-view dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Resort Kissimmee By The Parks by IHG.

Is Holiday Inn Resort Kissimmee By The Parks by IHG family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Resort Kissimmee By The Parks by IHG is a hit with families.

Are there hot tubs in the rooms at Holiday Inn Resort Kissimmee By The Parks by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does Holiday Inn Resort Kissimmee By The Parks by IHG serve breakfast?

You bet, buffet breakfast is on offer weekdays from 6:00 AM to 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Holiday Inn Resort Kissimmee By The Parks by IHG?

No, Holiday Inn Resort Kissimmee By The Parks by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Resort Kissimmee By The Parks by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Resort Kissimmee By The Parks by IHG?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Holiday Inn Resort Kissimmee By The Parks by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 688 out of 1619 reviews
Rating 8 - Good. 328 out of 1619 reviews
Rating 6 - Okay. 270 out of 1619 reviews
Rating 4 - Poor. 172 out of 1619 reviews
Rating 2 - Terrible. 161 out of 1619 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Stephanie

Stayed 1 night in Dec 2024

8/10 Good

Nan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to get to Disney
Stayed 5 nights in Jan 2025

10/10 Excellent

elizabeth

Stayed 1 night in Feb 2025

4/10 Poor

erik

Travelled with group
Disliked: Property conditions & facilities
The property got a face lift, but all the mechanicals are the same. It’s average, nothing more, nothing less. Staying in the 7th floor with elevators dropping multiple feet during a climb several times was not fun. Got stuck in one for a few minutes before it decided it was going to keep going. I took the stairs….
Stayed 7 nights in Jan 2025

10/10 Excellent

Bethzaida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, room comfort
They did not clean the bathroom and one day we did not have towels when we got to the hotel at 11:30 pm.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lazaro

Stayed 1 night in Jan 2025

10/10 Excellent

Chabeli

Stayed 1 night in Feb 2025

10/10 Excellent

Aya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, perfect location for my needs. Great sized room, helpful staff, clean and cozy! Thank you
Stayed 3 nights in Jan 2025

8/10 Good

Cosmo

Travelled with family
Liked: Cleanliness, room comfort
It was a great location. Starbucks on property is very nice. Bar on site is nice also. Hotel is a bit run down. It’s in the need of refurbishing.
Stayed 2 nights in Jan 2025

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

2/10 Terrible

Jimy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PESIMO HOTEL

Servicio de limpieza: Solicitamos en varias ocasiones que se realizara el aseo de nuestra habitación, pero nunca se atendió nuestra petición. Esto resulta inaceptable, especialmente considerando que se trata de un servicio básico que se espera en cualquier establecimiento de esta categoría. Resort Fee: El cargo adicional por el "resort fee" no justificó de ninguna manera los servicios que se ofrecieron. No solo fue innecesario, sino que no proporcionó ningún beneficio evidente para nosotros como huéspedes. Desayuno de baja calidad: El desayuno que se ofrece en el hotel no solo es caro, sino que además tiene una calidad muy inferior a lo esperado. No corresponde en absoluto al precio que se cobra, lo que fue otra decepción durante nuestra estancia. Fallas en las cerraduras y llaves: Durante nuestra estadía, tuvimos que solicitar el cambio de llaves en cuatro ocasiones debido a fallos en las cerraduras de nuestra habitación. Esto causó una gran incomodidad y retrasos innecesarios. Falta de toallas y retiro de basura: En ningún momento trajeron toallas limpias a nuestra habitación, ni retiraron la basura, a pesar de que ambos servicios fueron solicitados. Esto demuestra una total falta de atención a los detalles. Estado de las instalaciones: Además, encontramos muebles que no cerraban correctamente y la alfombra de nuestra habitación estaba sucia, lo que afecta considerablemente la calidad de la estancia. Por parte del gerente, solo recibimos disculpas y ninguna solucion.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ernesto, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient when you visit Orlando for deport events; the price is reasonable.
Stayed 3 nights in Jan 2025

8/10 Good

Rachelle

Liked: Property conditions & facilities
I enjoyed my stay. The staff was friendly.
Stayed 4 nights in Sep 2024

6/10 Okay

Henry, Palmetto

Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

MIGUEL, Kissimmee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check inn took a little longer than expected, other than that it was a great deal for the price. Not other complain.
Stayed 1 night in Nov 2024

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Needs TLC

The hot air didn’t work when we got there, the room was freezing , the temp outiside was 35 F , there were a lot of hair inside the shower , very disgusting, the black outs were broken … for the price is not good and they also charge a resort fee … it needs TLC
Stayed 2 nights in Jan 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great new buffet and starbucks
Stayed 1 night in Jan 2025

2/10 Terrible

jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad services
Stayed 3 nights in Jan 2025

8/10 Good

Alma, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom needs maintenance. When you shower water comes out by the bottom of glass door.
Stayed 1 night in Jan 2025

2/10 Terrible

Jenniffer

Travelled with partner
Disliked: Amenities, property conditions & facilities
Only 1 pool open, no ice, had to change rooms for other reasons, just a horrible experience, they would not refund the days we didn't stay.
Stayed 8 nights in Jan 2025