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Holiday Inn & Suites Across From Universal Orlando by IHG

3.0 star property
Family-friendly hotel with 24-hour fitness centre and free theme park shuttle

Photo gallery for Holiday Inn & Suites Across From Universal Orlando by IHG

Terrace/patio
1 bedroom, in-room safe, desk, laptop workspace
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, pool loungers
Exterior
1 bedroom, in-room safe, desk, laptop workspace

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • Housekeeping
The current price is NZ$201
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
5916 Caravan Ct, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪3 min walk‬
  • Place, Orlando International Premium Outlets
    ‪8 min walk‬
  • Place, Universal Studios Florida
    ‪13 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Bedroom (High Floor)

Room amenity

Suite, 1 Bedroom (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds (High Floor)

Room amenity

Suite, Multiple Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed (High Floor)

Room amenity

Suite, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (High Floor)

Room amenity

Suite, 2 Double Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
  • 67 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.0 out of 10
Good
(52 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds

7.2 out of 10
Good
(28 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
  • 33 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
2 bedrooms
  • 98 sq m
  • 2 bedrooms
  • Sleeps 10
  • 4 Double Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Holiday Inn & Suites Across From Universal Orlando by IHG. Within just a 10-minute stroll, you'll find popular attractions like Universal Orlando Resort and Orlando International Premium Outlets. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, TGI Fridays, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, kids' swimming pool and pool loungers. 12754 square feet (1185 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of a free theme park shuttle. .Within a 20-minute walk of this 3-property class Florida Center hotel, attractions include Universal Studios Florida and Universal CityWalk.

What's nearby

  • Universal Orlando Resort - 3 min walk - 0.3 km
  • Orlando International Premium Outlets - 8 min walk - 0.7 km
  • Universal Studios Florida - 13 min walk - 1.2 km
  • Universal’s Islands of Adventure - 16 min walk - 1.4 km
  • The Wizarding World of Harry Potter™ - 3 min drive - 2.0 km

Getting around

  • Orlando Station - 17 min drive
  • Sand Lake Road Station - 25 min drive
  • Orlando International Airport (MCO) - 28 min drive

Restaurants

  • ‪Starbucks - ‬15 min walk
  • ‪Miller's Ale House - ‬8 min walk
  • ‪TGI Friday's - ‬1 min walk
  • ‪Kpot Korean Bbq & Hot Pot - ‬9 min walk
  • ‪American Grill - ‬5 min walk

About this property

Holiday Inn & Suites Across From Universal Orlando by IHG

Family-friendly hotel with 24-hour fitness centre and free theme park shuttle
Holiday Inn & Suites Across From Universal Orlando by IHG offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and 10 meeting rooms. Event space at this hotel measures 12754 square feet (1185 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Holiday Inn & Suites Across From Universal Orlando by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Orlando hotel is smoke free.

  • 390 guestrooms or units
  • 10 levels
  • Conference rooms
  • 12754 sq ft of conference space
  • 1185 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn & Suites Across From Universal Orlando by IHG offers 390 accommodations with video game consoles and a safe. A pillow menu is available. 55-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (USD 30.35 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGI Fridays

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (12,754 square foot of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 (weight limit: 65 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.95 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Self-parking fee: USD 30.35 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9 AM to 11 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Across From Universal Orlando by IHG?

Holiday Inn & Suites Across From Universal Orlando by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Across From Universal Orlando by IHG?

As of 29 Sept 2025, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Across From Universal Orlando by IHG on 12 Oct 2025 start from NZ$169.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yep, Holiday Inn & Suites Across From Universal Orlando by IHG has a self car park with in/out privileges for USD 30.35 per night. Onsite parking is limited.

Does Holiday Inn & Suites Across From Universal Orlando by IHG have a pool?

Yep, and guests recommend it! Holiday Inn & Suites Across From Universal Orlando by IHG has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9 AM to 11 PM.

Is Holiday Inn & Suites Across From Universal Orlando by IHG family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn & Suites Across From Universal Orlando by IHG is a hit with families.

Does Holiday Inn & Suites Across From Universal Orlando by IHG serve breakfast?

Sure does, buffet brekkie is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Across From Universal Orlando by IHG?

No, Holiday Inn & Suites Across From Universal Orlando by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Holiday Inn & Suites Across From Universal Orlando by IHG?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn & Suites Across From Universal Orlando by IHG?

Furry friends are welcome at Holiday Inn & Suites Across From Universal Orlando by IHG, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 29 kg per pet.

Reviews

Holiday Inn & Suites Across From Universal Orlando by IHG Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 599 out of 1722 reviews
Rating 8 - Good. 322 out of 1722 reviews
Rating 6 - Okay. 304 out of 1722 reviews
Rating 4 - Poor. 205 out of 1722 reviews
Rating 2 - Terrible. 292 out of 1722 reviews

Reviews

10/10 Excellent

Kendall

Stayed 1 night in Jun 2025

2/10 Terrible

Christina

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

6/10 Okay

Ana

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay, clean and service was wonderful! Breakfast was great, good location close to everything!
Stayed 4 nights in Jun 2025

4/10 Poor

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just okay

Hotel was under construction. We had to pay a $60 destination fee (what the heck is that) fencing and semi trucks unloading boxes trapped out car in the parking lot. Beds Wed suppose to be a queen and they were very small. Bathroom felt dirty. Faucet was upside down and even fell off twice while we were there. When maid serviced our room trash was not taken. We have stayed at this hotel before and it was nice but it has gone downhill.
Stayed 3 nights in Jun 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely suite

We had a suite which was lovely & roomy. The lounge area & bedroom area was very clean & nice to relax in. We had two large flat screen TVs to choose from, a safe, a fridge & a microwave. The only downside to our suite was the bathroom. It is in need of an upgrade and the shower didn’t run hot and kept changing temperature throughout my showers.
Stayed 4 nights in Jun 2025

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the staff very helpful
Stayed 4 nights in Jun 2025

10/10 Excellent

Timmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Sameer

Stayed 4 nights in Jun 2025

4/10 Poor

Michele

Disliked: Cleanliness, property conditions & facilities
we were placed in a room where the toilet and bath tub is clogged up. I ask for a replacement room which they put us on other room but we have a lot of things that we already unload on the first room and we had to load it again to bring them to the next room. The hotel needs a total renovation. It is not anymore competitive to other hotels. Location is very nice because it is just near Universal Studio. Parking is not very spacious and needs to pay daily at 27 dollars something and no complimentary breakfast offered.
Stayed 4 nights in Jun 2025

4/10 Poor

Diana

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Poor communication

Horrible communication abiut parking & shuttle service. It was convenient location overshadowed by poor staff communication
Stayed 2 nights in Jun 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent distance to Universal Studios!
Stayed 3 nights in May 2025

2/10 Terrible

Stephanie

Disliked: Staff & service, property conditions & facilities

Don’t expect to get what you pay for…

We booked a king room for our anniversary they “upgraded” us to a double queen suite, we said no tank you we prefer a king but they had none available. They did not communicate the change until we checked in and I said “no we were down for a king”. The hotel stink of marijuana on every floor. The hotel room barely any of the electrical slots worked, the desk in the room had bent legs so bad it’s a wonder it was even standing. We checked in at 330 (check in is at 4)and they said since we were a little early they would text/call us to let us know when the room was ready, after an hour of sitting in the parking lot with no communication we decided to cut our losses and go to the park. All in all won’t stay here again,
Stayed 1 night in Jun 2025

6/10 Okay

Kelsey

Travelled with family
Staff was rude when trying to get to universal studios. The shower flooded every time we used it. We never got the right amount of towels if we even got towels. Breakfast was not included and was $18/person for mediocre food. Our first room the door would not even close so we had to request a different room.
Stayed 4 nights in Jun 2025

8/10 Good

Cynthia Rosa

Stayed 2 nights in Jun 2025

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
Staff was pleasant and courteous!
Stayed 1 night in Jun 2025

2/10 Terrible

MASAGEDREIAN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room floors were dirty and bathroom tub looked like it hadn’t been cleaned. Saw bugs crawling on the floor. Checked out and reported the findings to front desk. The person just said oh sorry to hear that. I asked for receipt, she said she would send via email, I never received it and was charged the full price even though I only stayed until morning of 24th. Terrible hotel, wouldn’t recommend to anyone. Construction of lobby is going on; that can wait, they need to shut down and redo all those rooms!
Stayed 3 nights in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort

Interesting stay.

Not perfect stay but doesn’t look good when construction is going on; no daily housekeeping was done, as informed at check in; also having to ask for towels n sheets for a suite that should be readily available already; Last, room furniture is dated and worn out, my kids felt uncomfortable sleeping on a pull out Sleeper. Also when the fire Alarm goes off, there was no process to ensure ALL guest are evacuated and safe, especially when it’s late at night, and no communication with guest whom keep asking questions and front desk has no answers.
Stayed 5 nights in Jun 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff met all our needs. Check in was fast. Close to attractions
Stayed 4 nights in Jun 2025

6/10 Okay

Ginger

Travelled with family
Liked: Cleanliness
Service was great and room was clean. The property is just a little run down. Some cracks in the counter tops, frayed carpet and bedding. We had 2 rooms and one was a little more updated than the other. They are remodeling so probably will all get updated soon.
Stayed 1 night in Jun 2025

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay if you want to be close to universal studios. Staff very friendly and helpful. My only issue was the room was a little outdated.
Stayed 4 nights in Jun 2025

10/10 Excellent

Monteia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice friendly staff rooms were clean
Stayed 2 nights in Jun 2025

2/10 Terrible

Taylor

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They are currently(June 2025) renovating the property so this is not a judgment of the construction areas. The room I was given immediately smelled like mildew/mold the moment I walked in. Also, the handle on the bathroom door fell off when I went to use it. I commented on these things to the staff I was told that a maintenance guy and a cleaner would be up to resolve the issues. They only came and fixed the bathroom door. And I got to smell the mold/mildew stench coming from the AC all night. I regularly seek out holiday inn’s when I have a choice and I would never go back to this one. Very overpriced strictly because of the location. I know that they are currently updating this property, but this experience was awful and I will never be back. Also the shuttle to universal is VERY limited.
Stayed 1 night in Jun 2025

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The suite was great! Loved the setup, the one room privacy.
Stayed 1 night in Jun 2025

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 3 nights in Apr 2025