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Homewood Suites by Hilton Lake Buena Vista - Orlando

3.0 star property
Family-friendly hotel with free breakfast and 24-hour fitness centre

Photo gallery for Homewood Suites by Hilton Lake Buena Vista - Orlando

Outdoor pool, pool loungers
Creator video
BBQ/picnic Area
Exterior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Pet-friendly
  • Pool
The current price is NZ$174
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
11428 Marbella Palm Ct, Orlando, FL, 32836
  • Place, Orlando Vineland Premium Outlets
    ‪8 min walk‬
  • Place, Disney Springs™
    ‪3 min drive‬
  • Place, SeaWorld® Orlando
    ‪3 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV

Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

7.0 out of 10
Good
(9 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Ceiling fan
Hypo-allergenic bedding available
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Flat-screen TV

Suite, 2 Queen Beds, Accessible (Hearing)

8.6 out of 10
Excellent
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Ceiling fan
Hypo-allergenic bedding available
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Flat-screen TV

Suite, 1 King Bed

8.6 out of 10
Excellent
(43 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Flat-screen TV

Suite, 2 Bedrooms

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Flat-screen TV

Studio Suite, 1 King Bed

8.4 out of 10
Very good
(28 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Flat-screen TV

Suite, 2 Queen Beds

8.4 out of 10
Very good
(72 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Flat-screen TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Ceiling fan
Hypo-allergenic bedding available
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Flat-screen TV

Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

7.0 out of 10
Good
(7 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • Sleeps 4
  • 1 King Bed

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Homewood Suites by Hilton Lake Buena Vista - Orlando. You'll be 2.1 km (1.3 mi) from Orlando Vineland Premium Outlets and 4.2 km (2.6 mi) from Disney Springs™. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .Enjoy the 24-hour gym, kids' swimming pool and pool loungers. Business travelers can take advantage of meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also self parking, along with the convenience of a free theme park shuttle. .Attractions within a 10-minute drive of this 3-property class Orlando hotel include Orange County Convention Center and Aquatica.

What's nearby

  • Orlando Vineland Premium Outlets - 8 min walk - 0.7 km
  • Disney Springs™ - 3 min drive - 3.7 km
  • SeaWorld® Orlando - 3 min drive - 4.0 km
  • Discovery Cove - 4 min drive - 4.7 km
  • Orange County Convention Center - 4 min drive - 5.1 km

Getting around

  • Orlando Station - 20 min drive
  • Orlando International Airport (MCO) - 22 min drive

Restaurants

  • ‪White Castle - ‬11 min walk
  • ‪Portillo's Hot Dogs - ‬12 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪The Cheesecake Factory - ‬2 min drive
  • ‪Taco Bell - ‬13 min walk

About this property

Homewood Suites by Hilton Lake Buena Vista - Orlando

Family-friendly hotel with free breakfast and 24-hour fitness centre
Homewood Suites by Hilton Lake Buena Vista - Orlando offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Homewood Suites by Hilton Lake Buena Vista - Orlando. Parking is available for a fee.

  • 130 guestrooms or units
  • 7 levels
  • Conference rooms
  • Built in 2009
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Lift
  • Dining venue
Homewood Suites by Hilton Lake Buena Vista - Orlando offers 130 accommodations with laptop-compatible safes and a safe. This accommodation is furnished with sofa beds and desks. Beds feature premium bedding. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas.

Bathrooms include complimentary toiletries and hairdryers. Flat-screen televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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  • Hot tub
  • Breakfast included
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4.4 out of 5, Excellent, 545 reviews
The price is NZ$142
includes taxes & fees
13 Nov - 14 Nov
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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Uncovered parking on site (USD 27 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • A restaurant
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free theme park shuttle
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 27 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Homewood Suites Orlando Lake Buena Vista
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Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Lake Buena Vista - Orlando?

Homewood Suites by Hilton Lake Buena Vista - Orlando offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Lake Buena Vista - Orlando?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Lake Buena Vista - Orlando on 30 Nov 2025 start from NZ$174.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Lake Buena Vista - Orlando?

Yep, Homewood Suites by Hilton Lake Buena Vista - Orlando has an uncovered self car park for USD 27 per day.

Does Homewood Suites by Hilton Lake Buena Vista - Orlando have a pool?

Homewood Suites by Hilton Lake Buena Vista - Orlando has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Homewood Suites by Hilton Lake Buena Vista - Orlando family-friendly?

You bet! With amenities such as a children's pool, free food shopping service and laundry facilities, it's no surprise that Homewood Suites by Hilton Lake Buena Vista - Orlando is a hit with families.

Does Homewood Suites by Hilton Lake Buena Vista - Orlando serve breakfast?

You bet, our guests love the free buffet brekkie here! Offered daily, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Homewood Suites by Hilton Lake Buena Vista - Orlando?

No, Homewood Suites by Hilton Lake Buena Vista - Orlando does not offer an airport shuttle service.

Is there a bar or restaurant at Homewood Suites by Hilton Lake Buena Vista - Orlando?

Yep, you can grab a meal at Homewood Suites by Hilton Lake Buena Vista - Orlando's onsite restaurant.

What time are check-in & check-out at Homewood Suites by Hilton Lake Buena Vista - Orlando?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Homewood Suites by Hilton Lake Buena Vista - Orlando Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 529 out of 1181 reviews
Rating 8 - Good. 259 out of 1181 reviews
Rating 6 - Okay. 185 out of 1181 reviews
Rating 4 - Poor. 110 out of 1181 reviews
Rating 2 - Terrible. 98 out of 1181 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cheris

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
What I liked was the location and how the room was set up.(Size of the room) What I didn't like........ 1) Paying 27 a day to park 2) Getting off the elevator on the 3rd floor and a huge pile of trash sitting there.(With diapers, etc....and it was there all weekend, terrible smell) 3) Dirty sheets( having to wait over an hour to get new sheets, and then to be told that the nighttime person left and know one would be coming to change my bed linen) 4) Having to change the bedsheets myself because know one was available to change it. Watching 3 different front desk people contact house keeping to change the sheets and it never got done. 5) Getting a final bill and all my info is incorrect on my bill? After everything I registered for the room with had my correct information on it 6) The many health code violations were committed just by having trash lying in the hallway and that smell and heat not helping 7) Worst Hilton Stay ever
Stayed 2 nights in Aug 2025

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was excellent the only problem is the parking . They charge $25 each for parking your car . Just terrible
Stayed 7 nights in Aug 2025

10/10 Excellent

Marcus

Great 👍
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not impressed

The room was in need of lots of repairs from the whole in the wall from the door knob to the tub that sounded like you were going to fall through to the floor below. Carpet was stained and had an odor to it. Phones to front desk weren't working which they didn't tell you. No new towels without asking.
Stayed 3 nights in Aug 2025

8/10 Good

Derick

Stayed 2 nights in Aug 2025

2/10 Terrible

KELVIN CENTENO

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

Shandy Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Size of room was great
Stayed 8 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Mom of 2

The room wasn’t clean. A lot of dust and hair on the floor. Bathroom is dirty
Stayed 2 nights in Aug 2025

8/10 Good

Jessica M Van, Wallkill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was shockingly very clean. The staff seemed overwhelmed at times. Things definitely move slower in Florida than NY but things here are cleaner then NY and that's something I'd take over anything. The beds were ok. Hotels really need firmer pillows. There were no options when we called and asked the front desk. The pool was enjoyable but not as many lounge chairs when we did want to chill at the pool. The water was very delightful and as clean as it could be considered all the trees around it. Something that did throw me off was no air in hallways only in the rooms. We were dying in the elevator and the hallways. It makes for stinky nasty smells as well because people leave there garbage out for housekeeping. But it was so hot and damp walking through until you get to your room. All in all the breakfast was warm the coffee was hot and the rooms were definitely clean. That was most impressive to me.
Stayed 5 nights in Jul 2025

2/10 Terrible

Chandra

Stayed 7 nights in Jul 2025

10/10 Excellent

Rebeca

Stayed 1 night in Jul 2025

6/10 Okay

Fernando Garcia, Denver

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked the in room kitchen and enjoyed the pool. Bed were very comfortable
Stayed 5 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo mal

El refrigerador no servía, la primera noche no había agua caliente, la luz de la recámara no encendía, la caja fuerte no funcionaba, las cortinas no cubrían la luz del sol por la mañana. Se les hizo saber estos problemas a las amas de llaves, pero nada hicieron. En la recepción también fueron indiferentes a los reportes
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No A/C at the Hotel building only in the room. Very humid and hot. I won't recommend it.
Stayed 1 night in Jul 2025

4/10 Poor

Blanche

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 7 nights in Jul 2025

2/10 Terrible

Angela Julia Mae

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service so far. Cold water. No toilet paper or towels. wifi barely worked. Couldn’t get a cold shower for my 11 day stay. Nobody was ever at the counter when needed.
Stayed 10 nights in Jul 2025

4/10 Poor

Harriett

Travelled with family
Disliked: Staff & service, room comfort

IGNORE THE TALK & DO NOT BELIEVE A WORD THEY SAY!

My 7 nights stay. I was assigned Room 518 and told parking fees charged, anything after 5 days was free. I got to the room: The telephone did not work, the safe did not work, and the remote control in the living room was missing. I went downstairs to the front desk and reported the problems. The clerk wrote my complaints on a clipboard and assured me they would be taken care of. I reported this to the day clerk each morning, and told it would be fixed. I returned each evening and nothing was done. This went on for 3 days. On day 4 a remote control was placed in the room with dead batteries. I went down to the desk and was told I was lucky because I received the last batteries. Nothing was done with the phone or the safe. I had to take anything of value with me each day. I reported the problems 5 days in a row. Nothing was ever done. I think the phone was intentionally not fixed so I could not call the desk with my concerns. I check out after 7 nights, I informed the clerk again of the problem. I was told my balance was $0. I asked about parking. I was told I needed to scan a sign in the parking lot. I said I did not know this and would like to pay for 5 days now. The Manager, Karina Fontanez Nieves told me to email a letter explaining the situation and parking would be waived. I sat down in the dining area and immediately emailed the letter before departing. My credit card was charged by the Rental Car Company for 2 parking ticket from the Hotel. SAD!
Stayed 7 nights in Jul 2025

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

4/10 Poor

katia

Disliked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Jul 2025

2/10 Terrible

Eligio

Stayed 4 nights in Jul 2025

4/10 Poor

LouAnn

Travelled with family
Disliked: Cleanliness, staff & service
We requested clean towels on our second day along with toilet paper, 3 times. We did not receive towels or TP until we went to the front desk and complained. This is after we had used all the tissues in the room and my purse. The hotel defiantly needs an upgrade. The comforter on one of the beds had a huge hole in it.
Stayed 2 nights in Jul 2025

8/10 Good

Rubie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

2/10 Terrible

Ricky

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment we got there and waited to check in the woman checking Us in was on a personal call when we sat there and waited 10 to 12 minutes while she spoke on her cell phone acting like she's booking someone's reservation until I realized she was on her personal cell phone taking a personal call after that mess making us wait disrespectfully while she takes a personal call we went up to our room only to find out that our air conditioner wasn't working and we checked in July 13th 2025 the middle of July the living room air conditioner was broke it was 85° in the room the bedroom air conditioner worked okay we couldn't survive that in July in Orlando we ended up having to move five different times to find a room of which the bare necessities functioned such as the air conditioner like it should in the middle of July in Orlando five different rooms four different floors not to mention every time you walk out of your room into the hallway the hallways are a hundred degrees Plus you can fry a steak on how hot and thick the air is in the hallways no housekeeping we were there for four nights housekeeping came in our last night we were there while we were not in the room took all of our towels didn't pick up any of the bedding didn't vacuum didn't clean up anything the only reason we knew that the housekeeping came in is cuz she took all of the towels and didn't replace any did not replace any of the soaps did not replace any of the replenishable wash products in the shower
I've never seen a hotel in form a guest at the water will be turned off early morning before checkout ridiculous just a reminder of this horrible condition this property is in it's a shame this is a Hilton property no housekeeping the lobby smells
Stayed 3 nights in Jul 2025

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not impress with this property for being a HILTON property. We mainly needed a place to sleep and close to parks, but it just had a smell walking in as dirty restroom. I frequently had to ask for towels and room service. I requested to have my linings fully changed since we stayed for 9 nights and I was informed I was going to have it done and never did. Basketball court had no BALLS for kids to play, I have boys, and they were excited about the basketball court, and they were told there was no balls. Might not be a big deal but my boys were looking forward for that on our off days from parks. I regret not going with my other option of HOTEL.
Stayed 9 nights in Jul 2025