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Universal’s Loews Portofino Bay Hotel

4.0 star property

Photo gallery for Universal’s Loews Portofino Bay Hotel

Exterior
Exterior
Property amenity
Lobby sitting area
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$796
includes taxes & fees
14 May - 15 May

Explore the area

View map
5601 Universal Blvd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪1 min walk‬
  • Place, Universal CityWalk
    ‪8 min walk‬
  • Place, Universal Studios Florida
    ‪11 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

View from room

Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

9.0 out of 10
Wonderful
(8 reviews)
  • Bay view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

9.0 out of 10
Wonderful
(13 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Room with Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room with Bay View

  • Sleeps 2

View all photos for Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

View from room

Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

8.8 out of 10
Excellent
(15 reviews)
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

8.4 out of 10
Very good
(17 reviews)
  • Bay view
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

9.2 out of 10
Wonderful
(70 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

7.0 out of 10
Good
(7 reviews)
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Hearing Accessible Garden View 2 Queen Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Garden View 2 Queen Room

  • Sleeps 5

View all photos for Mobility Accessible Garden View 2 Queen Room with Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible Garden View 2 Queen Room with Roll-in Shower

  • Sleeps 5

View all photos for Two Queen Room with Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Bay View

  • Sleeps 4

View all photos for Deluxe Two Queen Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Two Queen Room With Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Queen Room With Garden View

  • Sleeps 5

View all photos for King Room With Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room With Garden View

  • Sleeps 3

View all photos for Deluxe King Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe King Room

  • Sleeps 2

View all photos for Despicable Me Kids Suite

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Despicable Me Kids Suite

  • Sleeps 2

View all photos for Club Level 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Club Level 2 Queen Beds

  • Sleeps 4

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Universal’s Loews Portofino Bay Hotel. Within just a 15-minute stroll, you'll find Universal Orlando Resort and Universal CityWalk. Highlights at this hotel include 5 restaurants, 3 outdoor swimming pools and 3 hot tubs. .The fine-dining restaurant, Bice Ristorante, serves Italian cuisine and is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, waterslide, pool cabanas and pool loungers. 42000 square feet (3902 square metres) of event facilities include a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, early theme park entry and express theme park tickets. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute walk of this 4-property class Florida Center hotel include Universal Studios Florida and Universal’s Islands of Adventure.

What's nearby

  • Universal Orlando Resort - 1 min walk - 0.0 km
  • Universal CityWalk - 8 min walk - 0.7 km
  • Universal Studios Florida - 11 min walk - 1.0 km
  • Universal’s Islands of Adventure - 13 min walk - 1.1 km
  • Universal’s Volcano Bay - 3 min drive - 2.7 km

Getting around

  • Orlando Station - 12 min drive
  • Sand Lake Road Station - 19 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪Mel's Drive-In - ‬5 min walk
  • ‪Leaky Cauldron - ‬4 min drive
  • ‪Today Cafe At Universal Studios - ‬13 min walk
  • ‪Moe's Tavern - ‬10 min walk
  • ‪Richter's Burger Co. - ‬4 min drive

About this property

Universal’s Loews Portofino Bay Hotel

Universal’s Loews Portofino Bay Hotel offers its guests 3 outdoor swimming pools and 3 hot tubs along with a waterslide and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this hotel measures 42000 square feet (3902 square metres) and includes a conference centre. A terrace, early theme park entry, and express theme park tickets are also featured at the family-friendly Universal’s Loews Portofino Bay Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

  • 750 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 42000 sq ft of conference space
  • 3902 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Universal’s Loews Portofino Bay Hotel offers 750 accommodations with a safe and free newspapers. 42-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Universal’s Loews Royal Pacific Resort
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  • Pool
  • Spa pool
  • Pet-friendly
  • Kids’ pool
4.6 out of 5, Wonderful, 1,854 reviews
The price is NZ$883
includes taxes & fees
17 May - 18 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Covered parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bice Ristorante
  • Mama Dellas Ristorante℠
  • Sal's Market Deli
  • Splendido Bar & Grill
  • Trattoria del Porto™

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Designer stores
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (42,000 square foot of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

  • Pets: USD 147 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 39.38 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 147 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 39.38 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Loews Portofino
Loews Hotel Universal
Loews Portofino Bay Hotel Universal Orlando
Loews Portofino Bay Hotel Universal Orlando Orlando
Loews Portofino Bay Universal Orlando
Loews Portofino Bay Universal Orlando Orlando
Loews Portofino Hotel
Portofino Hotel Universal
Portofino Loews Hotel
Universal Portofino Hotel
Universal's Loews Portofino Bay Hotel Orlando
Universal's Loews Portofino Bay Orlando

Frequently asked questions

What is the cancellation policy at Universal’s Loews Portofino Bay Hotel?

Universal’s Loews Portofino Bay Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Universal’s Loews Portofino Bay Hotel?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Universal’s Loews Portofino Bay Hotel on 14 May 2026 start from NZ$796, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Universal’s Loews Portofino Bay Hotel?

Yep, Universal’s Loews Portofino Bay Hotel has a covered self car park with in/out privileges for USD 36 per night. A self car park is also available, for a fee.

Are there any beaches close to Universal’s Loews Portofino Bay Hotel?

The closest beach to Universal’s Loews Portofino Bay Hotel is Hideaway Bay (14 km).

Does Universal’s Loews Portofino Bay Hotel have a pool?

Universal’s Loews Portofino Bay Hotel has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Universal’s Loews Portofino Bay Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Universal’s Loews Portofino Bay Hotel?

Universal’s Loews Portofino Bay Hotel features 3 outdoor pools, 3 hot tubs and 5 restaurants.

Is Universal’s Loews Portofino Bay Hotel family-friendly?

You bet! With amenities such as express theme park tickets and early theme park entry, as well as free infant beds in the guestrooms, it's no surprise that Universal’s Loews Portofino Bay Hotel is a hit with families.

Does Universal’s Loews Portofino Bay Hotel serve breakfast?

You bet, cooked-to-order brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Universal’s Loews Portofino Bay Hotel?

No, Universal’s Loews Portofino Bay Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Universal’s Loews Portofino Bay Hotel?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Universal’s Loews Portofino Bay Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Universal’s Loews Portofino Bay Hotel?

Furry friends are welcome at Universal’s Loews Portofino Bay Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Universal’s Loews Portofino Bay Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 704 out of 1001 reviews
Rating 8 - Good. 152 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
They really did a turn around from last time I was there in 2021. We had a beautiful room and everyone was just so friendly that worked there. It is our favorite hotel in universal
Stayed 1 night in Feb 2026

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel layout, cool pools, and good restaurants
Stayed 3 nights in Feb 2026

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was outstanding from the moment we got out of the Uber to the time we had to head home. The room was amazing very clean, had a great view of the resort and nighttime fireworks and drone show.
Stayed 3 nights in Jan 2026

10/10 Excellent

GuangHong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel close to universal studios
Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Large comfortable room.
Stayed 5 nights in Jan 2026

10/10 Excellent

John

Stayed 7 nights in Jan 2026

10/10 Excellent

Dominick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jan 2026

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Stunning views a feastcforxthe eyes. Very cheerful and helpful staff. Beautiful rooms and well appointed. I would stay again in a heartbeat. 5 star service.
Stayed 1 night in Jan 2026

8/10 Good

Jane

Stayed 3 nights in Jan 2026

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
room was great and bigger than expected
Stayed 1 night in Jan 2026

10/10 Excellent

brad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Friendly staff, clean room, and a beautiful hotel. Definitely would stay here again!
Stayed 4 nights in Jan 2026

10/10 Excellent

Leigh

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean bed comfortable staff friendly
Stayed 3 nights in Jan 2026

10/10 Excellent

Russell

Stayed 1 night in Jan 2026

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities
The room was clean, and most of the staff seemed very friendly.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jingshu

Travelled with family
Liked: Cleanliness
front desk is good！
Stayed 1 night in Jan 2026

4/10 Poor

Angelica

Travelled with family and small children
Liked: Cleanliness
I’ve stayed at all of the other Universal hotels and, based on this experience, I would not recommend the Portofino. We chose it primarily because it was the last Universal property we had not yet stayed at; however, I would not book it again. The hotel layout is extremely confusing, with long, winding hallways that make navigation difficult—especially when traveling with a double stroller. In some cases, the closest elevators opened to single-door entrances or exits, which added to the accessibility challenges. Additionally, housekeeping carts were frequently left in the middle of the hallways, and because they are electric, they couldn’t be easily moved. The rooms themselves were clean and well maintained. This feedback is based strictly on ease of navigation and overall accessibility, not cleanliness or service.
Stayed 4 nights in Jan 2026

10/10 Excellent

Russell

Stayed 5 nights in Dec 2025

10/10 Excellent

AJAY

Stayed 1 night in Dec 2025

6/10 Okay

Robert, Mesa

Disliked: Staff & service
The hotel is obviously quite old and really needs a refurbishment. The front desk people are poorly trained and several billing errors took forever to correct. The boat transfer to Universal is fine going in the morning, but terrible at night waiting 2 to 3 hours in line as so many people are attempting to return to hotel. The costs are inflated based on staying close to Universal. Everything costs more than expected or than it's worth.
Stayed 6 nights in Dec 2025

8/10 Good

John

Stayed 1 night in Dec 2025

10/10 Excellent

yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Simon

Stayed 1 night in Dec 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and fruit options were great. The staff was outstanding! Thank you so much Ja, Robert.and Jessica for a wonderful experience, we felt so special!
Stayed 6 nights in Nov 2025

10/10 Excellent

Madar, Richland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility location is excellent , it is clean organized and the staff is nice . I loved the boat ride to universal parks which was very convenient. The room however could be little bit more specious
Stayed 1 night in Dec 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff restaurants and rooms!
Stayed 1 night in Nov 2025