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Universal’s Loews Royal Pacific Resort

4.0 star property
Family-friendly hotel with 3 restaurants and fitness centre

Photo gallery for Universal’s Loews Royal Pacific Resort

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Lobby
Exterior
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
The current price is NZ$1,072
includes taxes & fees
19 May - 20 May

Explore the area

Map
6300 Hollywood Way, Orlando, FL, 32819
  • Universal CityWalk
    ‪5 min walk‬
  • Universal’s Islands of Adventure
    ‪6 min walk‬
  • Universal Studios Florida
    ‪9 min walk‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Club Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Separate bedroom
Bathrobes
Hairdryer
  • 31 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Water View) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Non Smoking (Water View) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Bathrobes
Hairdryer
Designer toiletries
  • 31 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (FREE Universal Express Unlimited^)

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (FREE Universal Express Unlimited^)

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
Shower/bath combination
  • 62 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Room, 2 Queen Beds (Water View, Mobility) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds (Water View, Mobility) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Water View, Hearing) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds (Water View, Hearing) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Water View) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Non Smoking (Water View) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Private bathroom
Bathrobes
Shower/bath combination
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • 31 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Hearing) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed (Hearing) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Bathrobes
Hairdryer
Designer toiletries
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Hearing) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (Hearing) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 2 Queen Beds

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Universal’s Loews Royal Pacific Resort. Within just a 10-minute stroll, you'll find Universal CityWalk and Universal’s Islands of Adventure. Highlights at this hotel include 3 restaurants, an outdoor swimming pool and a poolside bar. .The sushi bar, Orchid Court Sushi Bar, serves sushi and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, sauna, kids' swimming pool and waterslide. Other amenities include free Wi-Fi in public areas, a conference centre and early theme park entry. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free theme park shuttle. .Places within a 15-minute walk of this 4-property class Florida Center hotel include Universal Studios Florida and Universal’s Volcano Bay.

What's nearby

  • Universal CityWalk - 5 min walk - 0.4 km
  • Universal’s Islands of Adventure - 6 min walk - 0.5 km
  • Universal Studios Florida - 9 min walk - 0.8 km
  • Universal Orlando Resort - 9 min walk - 0.8 km
  • Universal’s Volcano Bay - 14 min walk - 1.2 km

Getting around

  • Orlando Station - 11 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪Jurassic Park - ‬11 min walk
  • ‪Toon Lagoon - ‬12 min walk
  • ‪The Toothsome Chocolate Emporium And Savory Feast Kitchen - ‬4 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Voodoo Doughnut - ‬7 min walk

About this property

Universal’s Loews Royal Pacific Resort

Family-friendly hotel with 3 restaurants and fitness centre
Universal’s Loews Royal Pacific Resort offers its guests a kids' pool, an outdoor pool, a waterslide, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 85000 square feet (7897 square metres) and includes a conference centre. A fitness centre, early theme park entry, and express theme park tickets are also featured at the family-friendly Universal’s Loews Royal Pacific Resort. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

  • 1000 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Conference rooms
  • 85000 sq ft of conference space
  • 7897 sq. m of conference space
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Universal’s Loews Royal Pacific Resort offers 1000 accommodations with iPod docking stations and a safe. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include microwaves.

Languages

English, Spanish

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Universal’s Loews Portofino Bay Hotel

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  • Hot tub
  • Pet-friendly
  • Waterslide
4.5 out of 5, Wonderful, 1,007 reviews
The price is NZ$1,080
includes taxes & fees
22 May - 23 May
Universal’s Loews Portofino Bay Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Uncovered parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Bula Bar and Grille
  • Islands Dining Room
  • Jake's American Bar
  • Orchid Court Sushi Bar
  • Tuk Tuk Market

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (85,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply.

Renovations and closures

The property will be renovating from 9 June 2025 to 31 July 2025 (completion date subject to change). The following areas are affected:
  • Lobby
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Uncovered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Loews Orlando Royal Pacific
Loews Pacific Resort Universal Orlando
Loews Pacific Royal Orlando
Loews Pacific Royal Resort Orlando
Loews Royal Pacific
Loews Royal Pacific Resort
Loews Royal Pacific Resort Universal Orlando Hotel
Loews Royal Pacific Resort Universal Orlando Hotel Orlando
Loews Royal Pacific Universal
Universal Loews Royal Pacific
Universal's Loews Royal Pacif
Universal's Loews Royal Pacific Resort
Universal's Loews Royal Pacific

Frequently asked questions

What is the cancellation policy at Universal’s Loews Royal Pacific Resort?

Universal’s Loews Royal Pacific Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Universal’s Loews Royal Pacific Resort?

As of 14 May 2025, prices found for a 1-night stay for 2 adults at Universal’s Loews Royal Pacific Resort on 19 May 2025 start from NZ$1,072.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Universal’s Loews Royal Pacific Resort?

Yep, Universal’s Loews Royal Pacific Resort has an uncovered self car park with in/out privileges for USD 36 per night.

Does Universal’s Loews Royal Pacific Resort have a pool?

Yep, and guests love it! Universal’s Loews Royal Pacific Resort has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Universal’s Loews Royal Pacific Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Universal’s Loews Royal Pacific Resort?

Universal’s Loews Royal Pacific Resort features an outdoor pool, a steam room and 3 restaurants.

Is Universal’s Loews Royal Pacific Resort family-friendly?

You bet! With amenities such as a children's pool and express theme park tickets, as well as free infant beds in the guestrooms, it's no surprise that Universal’s Loews Royal Pacific Resort is a hit with families.

Does Universal’s Loews Royal Pacific Resort serve breakfast?

Sure does, cooked-to-order breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Universal’s Loews Royal Pacific Resort?

No, Universal’s Loews Royal Pacific Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Universal’s Loews Royal Pacific Resort?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Universal’s Loews Royal Pacific Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Universal’s Loews Royal Pacific Resort?

Furry friends are welcome at Universal’s Loews Royal Pacific Resort, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Universal’s Loews Royal Pacific Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1112 out of 1616 reviews
Rating 8 - Good. 304 out of 1616 reviews
Rating 6 - Okay. 108 out of 1616 reviews
Rating 4 - Poor. 50 out of 1616 reviews
Rating 2 - Terrible. 42 out of 1616 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Pauline

Travelled with family
Disliked: Staff & service
The property grounds are beautiful and closeness to Universal is great but the service was terrible. Rooms were dated. Shower curtain in bathroom & damp smell. Room not serviced with clean towels or bed making after they asked if we’d like daily housekeeping. No assistance getting luggage out of or into taxi. For an expensive hotel it was lacking.
Stayed 2 nights in Mar 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the perfect location to visit Universal. The pool area is fantastic.
Stayed 3 nights in Feb 2025

10/10 Excellent

Longrui

Stayed 1 night in Feb 2025

10/10 Excellent

Chiu Yoke Christine Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily walkable to the Universal Parks. Alternate boat transport also very convenient. Best perk is the unlimited Express passes.
Stayed 5 nights in Jan 2025

8/10 Good

Terence

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We booked a night for two days fast passes to universal parks. This worked brilliantly. Checked in early on day one got the passes and went to the parks until our room was ready. Transport options are great. Bus ( every 30mins), boat ( every 10 mins ) or walk. We walked and it took 6 minutes from the pool to security at citywalk. Rooms were a bit dated and worn. Carpets need replaced especially in hallways. Some bedding had holes in it. Bathroom part of room was brilliant. Appears to have been recently renovated but the rest of the room could do with it too. Facilities in the hotel are great. Plenty of options for food. Small market to buy snacks. Pool is very good and fun for kids and adults too.
Stayed 1 night in Feb 2025

6/10 Okay

Adrienne

Stayed 2 nights in Feb 2025

8/10 Good

Jenny

Stayed 1 night in Feb 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Ease of transportation to Universal Studios, safety, clean, beautiful grounds, and service. Cons: Self-parking lot was always very full and hard to find a spot.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mingye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 1 night in Jan 2025

10/10 Excellent

Fann Shyuan, Fresh Meadows

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll definitely stay in this hotel when I next time come back!!
Stayed 1 night in Feb 2025

8/10 Good

Jesse, Lawrencetown

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We ended up getting a room that had been partially flipped for new guests in that the bed was remade but the toilet had unflushed business from previous guests and there was dirty tissues crumpled up on a table by the bed and in the trash can in the bedroom area. I immediately called guest services to tell them that our room was not cleaned and after several calls & a face to face discussion with staff approx 50minutes after the first phone call made, housecleaning showed up to clean around our family (it is just past 8pm now). No offer to switch to an actual clean room and we had two exhausted children under the ages of 10. This was shocking and when I finally received a call back from the hotel manger Nicholas which I was waiting on for over an hour I expressed my disappointment with the circumstances and the provided rectification to that point. The good news story is that after we got an actual clean room the hotel manager offered us a $200 dining credit to use within the hotel restaurants as an apology to our family. We used this credit the following evening at Jake’s and had one of the best meals and service experiences of our lives! Fill the gentleman who took care of us at the restaurant made it a truly fabulous dining experience! In the end we enjoyed our trip! Shout out to Nick and Fill for saving our stay!
Stayed 3 nights in Jan 2025

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. The room itself was just okay for the rate paid. The bathroom fixtures had some rust and there were a few mold spots on the bathroom ceiling. The rest of the room was tidy and the beds were comfy. We were close to the lobby which was convenient but VERY loud, each person that walked by sounded like they were in our room so that was a bit obnoxious when we were trying to sleep. Our daughter has celiac and the wait staff and chefs were very friendly and accompanying!
Stayed 1 night in Jan 2025

8/10 Good

Margaret

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Generally a good experience, room attendants did a great job, asking if we needed anything and dealing with our early up and out days room mayhem well. The rooms are dated, old electric outlets, Tubs vs walkin showers. Some colorful tropical art would help. The south sea vibe stops in the rooms.
Stayed 7 nights in Jan 2025

8/10 Good

lucia

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

John, Wesley Chapel

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 3 nights in Jan 2025

10/10 Excellent

Troy

Stayed 1 night in Jan 2025

10/10 Excellent

Karthik

Stayed 3 nights in Dec 2024

8/10 Good

Jaylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Clean and pretty hotel. Comfy bed. However, shuttle service to parks was not good. Too infrequent. And the food in the market was overpriced and not very tasty.
Stayed 1 night in Jan 2025

10/10 Excellent

Annelise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aroma upon walking into the hotel is amazing! The accessibility to the parks and the Unlimited Express Pass makes this the hotel where we ALWAYS stay when we come to Universal Orlando. In addition, the beautiful huge orchid wallpaper in the guest rooms is stunning.
Stayed 1 night in Jan 2025

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Loved every minute we spent there. Great location, staff are so friendly and can’t do enough for you.
Stayed 4 nights in Dec 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect if going to Universal theme parks or Citywalk. Great staff!
Stayed 1 night in Jan 2025

8/10 Good

Danielle, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel on earth.
Stayed 4 nights in Jan 2025

8/10 Good

Shawnte, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it here. Friendly staff. Great transportation. Unlimited express pass
Stayed 4 nights in Jan 2025

8/10 Good

caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024