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Universal's Loews Sapphire Falls Resort

4.0 star property
Family-friendly hotel with bars/lounges and fitness centre

Photo gallery for Universal's Loews Sapphire Falls Resort

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Property video
Lobby
Front of property
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Hot tub
  • Parking available
The current price is NZ$576
includes taxes & fees
5 Oct - 6 Oct

Explore the area

View map
6601 Adventure Way, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪4 min walk‬
  • Universal’s Volcano Bay
    ‪6 min walk‬
  • Universal Studios Florida
    ‪14 min walk‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Lagoon View (Mobility/Hearing, ADA Tub) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Lagoon View (Mobility/Hearing, ADA Tub) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Lagoon view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View (Mobility) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Pool View (Mobility) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lagoon View (Hearing) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Lagoon View (Hearing) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Lagoon view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View (Mobility/Hearing, ADA Tub) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Pool View (Mobility/Hearing, ADA Tub) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility/Hearing) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility/Hearing) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (ADA Tub)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Mobility Accessible (ADA Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Sapphire Suite (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Sapphire Suite (Includes Early Park Admission*)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hospitality Suite (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Hospitality Suite (Includes Early Park Admission*)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Suite (Includes Early Park Admission*)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Kids Suite) (Includes Early Park Admission*)

Room (Kids Suite) (Includes Early Park Admission*)

Room (Kids Suite) (Includes Early Park Admission*)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
2 bedrooms
Premium bedding
Shower/bath combination
  • 49 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Room, Non Smoking, Lagoon View (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, Non Smoking, Lagoon View (Includes Early Park Admission*)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Lagoon View (Includes Early Park Admission*)

View from room

Room, 2 Queen Beds, Non Smoking, Lagoon View (Includes Early Park Admission*)

8.8 out of 10
Excellent
(71 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Lagoon view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, Non Smoking, Pool View (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, Non Smoking, Pool View (Includes Early Park Admission*)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Pool View (Includes Early Park Admission*)

9.2 out of 10
Wonderful
(63 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Includes Early Park Admission*)

View from room

Standard Room, 2 Queen Beds, Non Smoking (Includes Early Park Admission*)

8.8 out of 10
Excellent
(184 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Universal's Loews Sapphire Falls Resort. Within just a 10-minute stroll, you'll find Universal Orlando Resort and Universal’s Volcano Bay. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The restaurant, Amatista Cookhouse™, serves Caribbean cuisine and is open for breakfast, lunch and dinner. Strong Water Tavern is the hotel's own gastropub, serving drinks along with light fare. Enjoy the gym, Hot tub, sauna and waterslide. 118 square feet (11 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, early theme park entry and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free theme park shuttle. .Places within a 15-minute walk of this 4-property class Florida Center hotel include Universal CityWalk and Universal’s Islands of Adventure.

What's nearby

  • Universal Orlando Resort - 4 min walk - 0.4 km
  • Universal’s Volcano Bay - 6 min walk - 0.6 km
  • Universal’s Islands of Adventure - 9 min walk - 0.8 km
  • Universal CityWalk - 11 min walk - 0.9 km
  • Universal Studios Florida - 14 min walk - 1.2 km

Getting around

  • Orlando Station - 11 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪Jurassic Park - ‬2 min drive
  • ‪Toon Lagoon - ‬19 min walk
  • ‪Bayliner Diner - ‬4 min walk
  • ‪Confisco Grille & Backwater Bar - ‬18 min walk
  • ‪Thunder Falls Terrace - ‬3 min drive

About this property

Universal's Loews Sapphire Falls Resort

Family-friendly hotel with bars/lounges and fitness centre
As a guest of Universal's Loews Sapphire Falls Resort, you'll find an outdoor pool, a waterslide, Access to hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 118 square feet (11 square metres) and includes a conference centre. A fitness centre, a terrace, and early theme park entry are also featured at the family-friendly Universal's Loews Sapphire Falls Resort. For a fee, parking is available.

This 4-star Orlando hotel is smoke free.

  • 1000 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • Conference rooms
  • 118 sq ft of conference space
  • 11 sq. m of conference space
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Universal's Loews Sapphire Falls Resort offers 1000 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include microwaves.

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4.5 out of 5, Wonderful, 5,223 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Covered parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amatista Cookhouse™
  • Drhum Club Kantine
  • New Dutch Trading Co.™
  • Strong Water Tavern

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (118 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling. *Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (Early Park Admission at Epic Universe to begin 5/23/25). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Sapphire Falls Resort TM & © 2025 UCF Hotel Venture III. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.

Access methods

Staffed front desk

Pets

  • Pets: USD 148 per pet, per stay
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 15 for children
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 148 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Universal's Loews Sapphire Falls Resort Orlando
Universal's Loews Sapphire Falls Orlando
Universal's Loews Sapphire Falls
Universal's Loews Sapphire Falls Resort Orlando
Universal's Loews Sapphire Falls Orlando
Universal's Loews Sapphire Falls
Hotel Universal's Loews Sapphire Falls Resort Orlando
Orlando Universal's Loews Sapphire Falls Resort Hotel
Hotel Universal's Loews Sapphire Falls Resort
Universal's Loews Sapphire Falls Resort Opening Summer 2016
Universal's Loews Sapphire Falls Resort Hotel
Universal's Loews Sapphire Falls Resort Orlando
Universal's Loews Sapphire Falls Resort Hotel Orlando

Frequently asked questions

What is the cancellation policy at Universal's Loews Sapphire Falls Resort?

Universal's Loews Sapphire Falls Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Universal's Loews Sapphire Falls Resort?

As of 15 Sept 2025, prices found for a 1-night stay for 2 adults at Universal's Loews Sapphire Falls Resort on 5 Oct 2025 start from NZ$576.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Universal's Loews Sapphire Falls Resort?

Yep, Universal's Loews Sapphire Falls Resort has a covered self car park with in/out privileges for USD 36 per night.

Does Universal's Loews Sapphire Falls Resort have a pool?

Yep, and guests love it! Universal's Loews Sapphire Falls Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Universal's Loews Sapphire Falls Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Universal's Loews Sapphire Falls Resort?

Universal's Loews Sapphire Falls Resort features an outdoor pool, 1 hot tub and 2 bars. All guestrooms come with premium bedding and 24-hour room service.

What makes Universal's Loews Sapphire Falls Resort a romantic place to stay?

1 hot tub and al fresco dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Universal's Loews Sapphire Falls Resort.

Is Universal's Loews Sapphire Falls Resort family-friendly?

You bet! With amenities such as early theme park entry and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Universal's Loews Sapphire Falls Resort is a hit with families.

Does Universal's Loews Sapphire Falls Resort serve breakfast?

Sure does, cooked-to-order breakfast is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Universal's Loews Sapphire Falls Resort?

No, Universal's Loews Sapphire Falls Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Universal's Loews Sapphire Falls Resort?

Yep, you can grab a meal at Universal's Loews Sapphire Falls Resort's onsite restaurant that serves Caribbean cuisine.

What time are check-in & check-out at Universal's Loews Sapphire Falls Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Universal's Loews Sapphire Falls Resort?

Furry friends are welcome at Universal's Loews Sapphire Falls Resort, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Universal's Loews Sapphire Falls Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 998 out of 1323 reviews
Rating 8 - Good. 209 out of 1323 reviews
Rating 6 - Okay. 58 out of 1323 reviews
Rating 4 - Poor. 37 out of 1323 reviews
Rating 2 - Terrible. 21 out of 1323 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Marion

The rooms were very small. They really don’t qualify as resort rooms. They feel tiny for a family of 4. There is no balcony, the windows don’t open, even if you have pool view. The pool is the highlight, but we would not stay here again.
Stayed 3 nights in Jun 2025

10/10 Excellent

steven

Stayed 4 nights in Jun 2025

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay itself was very nice and all of the staff was very friendly and helpful. The room was clean and comfortable. The pool area was nice and felt like a heated pool. My only complaint was the parking charges. It's very confusing. We were told that it was $35 a night through the hotel. However, we didn't know that we needed to keep the room key to exit from the garage to not get charged again. We had to pay another $106 to exit the garage for a 1 night stay!!! So in total we spent $141 for parking over 1 night. We called the Billing team and they told us that they would contact the manager to get a refund but we never heard back and never got a refund. I would caution others to check how parking works and make sure you understand what to do so you don't get overcharged like us.
Stayed 1 night in Jun 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property for families who don't need to have express pass and want to save some money.
Stayed 4 nights in May 2025

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a fantastic time, staff was amazing!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. We have been here several times and it never disappoints us. Large rooms with good air conditioning. The pool area is very nice and relaxing
Stayed 3 nights in Jun 2025

10/10 Excellent

Candise

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here , it’s super convenient and just overall the nicest hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer Service
Stayed 2 nights in Jun 2025

4/10 Poor

Monica

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and great hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

LEEANN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay here!
Stayed 1 night in May 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was just wonderful! Ease of getting to the park was fabulous.
Stayed 4 nights in May 2025

10/10 Excellent

LU

Stayed 2 nights in May 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyable resort with all the amenities highly recommend.
Stayed 1 night in May 2025

10/10 Excellent

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

ASHLEY

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love everything Customer service 100%
Stayed 1 night in May 2025

8/10 Good

Anneli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

4/10 Poor

Rene, Waterbury

Travelled with family
Liked: Property conditions & facilities
M room was never cleaned after 2 requests, 1st request on day 3 and 2nd request on day 4. Eventually cleaned my room on eve of my check out but it was the worst cleaning ever, used towels were left on the floor below the sink.
Stayed 4 nights in May 2025

10/10 Excellent

Treniece

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle services
Stayed 3 nights in Apr 2025