Candeo Hotels Osaka The Tower

4.5 star property
Luxury hotel with 24-hour fitness centre and spa services

Photo gallery for Candeo Hotels Osaka The Tower

Spa
Property video
Lobby
1 bedroom, down duvets, in-room safe, desk
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Free WiFi
The current price is NZ$338
31 July - 1 Aug

Explore the area

Map
Dojimahama 1-chome 1-27, Osaka, Osaka, 530-0004
  • Grand Front Osaka Mall
    ‪13 min walk‬
  • Dotonbori
    ‪3 min drive‬
  • Osaka Castle
    ‪6 min drive‬
  • Osaka (KIX-Kansai Intl.)
    ‪48 min drive‬

Room options

Premium Twin (Universal) with Sofa Bed,Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 41 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

Executive King,Non Smoking

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

Premium Triple,Non Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 43 sq m
  • Sleeps 6
  • 3 Single Beds

Premium Triple with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 43 sq m
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

Premium Triple with Sofa Bed,Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 43 sq m
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

Premium Private Spa Suite,Non Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
In-room safe
  • 60 sq m
  • Sleeps 6
  • 3 Single Beds

Premium Private Spa Suite with Sofa Bed,Non Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 60 sq m
  • Sleeps 7
  • 3 Single Beds and 2 Single Sofa Beds

Executive King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Twin with Sofa Bed,Non Smoking

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
In-room safe
  • 25 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

Premium Triple with Executive Bar Lounge Access - High Floor - Non-Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 43 sq m
  • Sleeps 6
  • 3 Single Beds

Deluxe King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
In-room safe
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Executive Twin,Non Smoking

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

Executive King with Executive Bar Lounge Access - High Floor - Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe King,Non Smoking

9.6 out of 10
Exceptional
(23 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
In-room safe
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe King with Sofa Bed,Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
In-room safe
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Executive Twin with Sofa Bed,Non Smoking

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 29 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

Executive Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 29 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

Premium Twin (Universal),Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 41 sq m
  • Sleeps 4
  • 2 Single Beds

Executive King with Sofa Bed,Non Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Luxury Corner King,Non Smoking

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Luxury Corner King with Sofa Bed,Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
In-room safe
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds

Deluxe Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
In-room safe
  • 25 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

Deluxe Twin,Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
In-room safe
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds

Executive Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

Premium Private Spa CANDEO Suite with Sofa Bed,Non Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • Sleeps 6
  • 4 Single Beds and 2 Single Sofa Beds

Deluxe King with Executive Bar Lounge Access - High Floor - Non-Smoking

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
In-room safe
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Luxury Corner King with Executive Bar Lounge Access - High Floor - Non-Smoking

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Luxury Corner King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
TV
Separate bedroom
Down duvet
Private bathroom
Separate bath and shower
Cable channels
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

You may also like

About the area

Osaka

A luxury stay in Osaka awaits you at Candeo Hotels Osaka The Tower. Within a 20-minute stroll, you'll find popular places like Osaka Station City and Grand Front Osaka Mall. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .THE C's SKY CAFE & BAR is the hotel's own bar. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and spa services. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4.5-property class Kita hotel include Osaka International Convention Center and Umeda Sky Building.

What's nearby

  • Osaka Station City - 11 min walk - 0.9 km
  • Grand Front Osaka Mall - 13 min walk - 1.2 km
  • Umeda Sky Building - 19 min walk - 1.7 km
  • Dotonbori - 3 min drive - 3.6 km
  • Osaka Castle - 6 min drive - 2.9 km

Getting around

  • Oebashi Station - 3 min walk
  • Higobashi Station - 9 min walk
  • Osaka (KIX-Kansai Intl.) - 51 min drive

Restaurants

  • ‪珈琲館堂島ビルヂング店 - ‬1 min walk
  • ‪愛志蔵 - ‬3 min walk
  • ‪欧風創作料理 モリシタ - ‬2 min walk
  • ‪なかおか珈琲中之島店 - ‬1 min walk
  • ‪はまじま - ‬1 min walk

About this property

Candeo Hotels Osaka The Tower

Luxury hotel with 24-hour fitness centre and spa services
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. A 24-hour fitness centre, spa services, and concierge services are also featured at the luxury Candeo Hotels Osaka The Tower. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Osaka hotel.

  • 548 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Candeo Hotels Osaka The Tower offers 548 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. Televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.
Guests can pamper themselves by indulging in the on-site spa services. Public bath/onsen services include an indoor public bath.

Languages

English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 3:00 PM on request
  • Parking on site (JPY 2,800 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,180 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The C's ~Sky Dining~
  • THE C's SKY CAFE & BAR

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A scheduled power outage will take place on January 12, 2026 from noon to midnight. All facilities that use power, including lifts, car park and restaurant will not be available during this time. Check-out time will be at 10 AM on this date.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4180 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Self-parking fee: JPY 2800 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Candeo Hotels Osaka Dojimahama
Candeo Hotels Osaka The Tower Hotel
Candeo Hotels Osaka The Tower Osaka
Candeo Hotels Osaka The Tower Hotel Osaka

Frequently asked questions

What is the cancellation policy at Candeo Hotels Osaka The Tower?

Candeo Hotels Osaka The Tower offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Candeo Hotels Osaka The Tower?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Candeo Hotels Osaka The Tower on 31 Jul 2025 start from NZ$337.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Candeo Hotels Osaka The Tower?

Yep, Candeo Hotels Osaka The Tower has a self car park for JPY 2800 per day.

Is there a spa on site at Candeo Hotels Osaka The Tower?

There's no onsite spa, but this property does offer spa services.

Does Candeo Hotels Osaka The Tower serve breakfast?

Sure does, buffet brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Candeo Hotels Osaka The Tower?

No, but there's an airport shuttle that runs from 8:00 AM - 3:00 PM on request for a fee.

Is there a bar or restaurant at Candeo Hotels Osaka The Tower?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Candeo Hotels Osaka The Tower?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Candeo Hotels Osaka The Tower?

No, pets are not allowed.

Candeo Hotels Osaka The Tower Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 542 out of 784 reviews
Rating 8 - Good. 144 out of 784 reviews
Rating 6 - Okay. 63 out of 784 reviews
Rating 4 - Poor. 22 out of 784 reviews
Rating 2 - Terrible. 13 out of 784 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The in house onsen on the top floor was insane. The views over osaka from the outside pool were soectacular
Stayed 5 nights in May 2025

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s brilliant.
Stayed 1 night in Apr 2025

10/10 Excellent

Shuwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Mar 2025

8/10 Good

annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness
I loved it
Stayed 2 nights in Mar 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

V good and comfortable hotel

V good hotel well located near a subway and a few local shops nearby are useful etc - easy to navigate Ōsaka via subway and taxi if needed - safe area - 22nd floor amazing views ….
Stayed 2 nights in Mar 2025

4/10 Poor

Ry

Liked: Property conditions & facilities

Executive bar lounge is a con, avoid

Don’t bother getting the “executive bar lounge” add on, it’s not what you think. Doesn’t open till 4pm so can’t get a coffee, and closes at 9.30pm so a nightcap is also out the question. There’s no other bar in this hotel either so if that’s your jam then avoid. They don’t clean the room everyday unless you tell them before 8pm, but often this is too late or you forget. Also two elevators to get to any room, so can get very annoying fast.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend. Excellent options
Stayed 2 nights in Mar 2025

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, comfortable, breakfast was just ok but the rest was good.
Stayed 4 nights in Mar 2025

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was extremely pleasant. We had access to the launch and it was a nice spot to relax after a day of exploring. The hotel is modern and has nice facilities including laundry access. The rooms are extremely clean and comfortable.
Stayed 4 nights in Mar 2025

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff were very friendly and and knew English which helped a lot!
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Room comfort

Short stay

Room was too small.
Stayed 2 nights in Mar 2025

10/10 Excellent

Brooke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael, Antioch

Travelled with family
Liked: Amenities
Our room was small but very comfortable and nicely designed. The view was beautiful.
Stayed 7 nights in Mar 2025

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy assess to the train system and spectacular infinity pool
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spa on rooftop.
Stayed 2 nights in Mar 2025

8/10 Good

unica, stockton

Liked: Cleanliness, staff & service, property conditions & facilities
nice ok b c
Stayed 3 nights in Mar 2025

10/10 Excellent

Ka Chung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and spacious. Staff are good
Stayed 3 nights in Mar 2025

10/10 Excellent

Vincent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Candeo is an excellent hotel, just a 5-minute walk from the metro station. It also offers a Limousine bus service to Osaka area airports at 8:00 am, 11:00 am, and 3:00 pm. Kids especially enjoy staying here. The rooms are fantastic, featuring beautiful city views. The hotel is clean and well-maintained, though it doesn’t have a dresser if you're traveling with a lot of clothes; there’s space for 2-3 pieces of luggage. I stayed in an Executive room, which was great because it included access to the Executive Lounge. The lounge is open from 4:00 pm to 9:30 pm and can be enjoyed with friends and family. The lounge offers a selection of gin, vodka, and Japanese whiskey, while kids can enjoy apple and orange juices, sparkling soda, and tonic water. There’s also a variety of cookies, snacks, a cheese board, and cold cuts like salami and ham. The sauna area is a highlight, featuring cold and warm sitting pools for a relaxing sauna experience.
Stayed 4 nights in Mar 2025

10/10 Excellent

sabrina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious hotel for our family of 4 (two teens) We had 4 large suitcases and still had room to move around. Trains were a few minutes away and a tonne of dining options within walking distance. I would definitely recommend and stay again.
Stayed 5 nights in Mar 2025

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel and location

We enjoyed our stay here. The room was comfortable, clean, and quite. The view from our window of Osaka was very nice. The staff was very friendly and helpful. It was a great location not to far from public transportation. If we ever return to Osaka we will stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

weldon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Chiniki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel very upscale
Stayed 2 nights in Mar 2025

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with room to improve. The rooms are small but efficient, comfortable beds and those on the river side offer great city views. A second pillow would be beneficial especially since the one provided is small and flattens. A privacy screen in the shower that looks into the room is greatly needed. It would be better to provide individual slippers as opposed to communal slippers that have been worn by previous guests. The onsen bath is lovely. Better and well placed signage on the rules and expectations would help compliance. I saw guests enter the bath, sauna and steam room directly from the change room without having taken any shower let alone a thorough head to toe scrub and wash down. Breakfast buffet logistics need thought/planning from someone experienced and competent in hotel/resort buffets. The area where the food and beverages are laid out is overall way too small for the size of hotel. There is no natural direction or order so guests end up forming 2 lines in opposite directions for the same station. The space between the aisles is too narrow for the number of guests especially if they are carrying the large trays provided. The tongs and spoons provided at the salad bar and yogurt topping station slow down the process greatly as they are ineffective choices for the task. The guest facing staff are largely international and they are well meaning and try hard. But language and communication skills are lacking, not just with guests but also with each other.
Stayed 4 nights in Mar 2025

4/10 Poor

Zeynep

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Terrible

The hotel room was tiny and extremely uncomfortable. The restaurant manager called Salita was super rude, she was basically shouting at us at the table. The executive lounge was only open for 5 hours and not much to offer. There was no bellboy The hotel was too far to the touristic centre (Namba). There was nothing around.
Stayed 4 nights in Mar 2025