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5.0 out of 5

"We had a lovely time here … it’s not in the heart of Osaka but a short trip on the train and you’re in the hustle and bustle of Osaka……… I would stay ... " More

By a verified traveller on Wed 24 Jan 2024

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Hotel Description

A luxury stay in the heart of Osaka awaits you at Hotel New Otani Osaka. Within just a 15-minute stroll, you'll find Osaka-jō Hall and Osaka Castle. Highlights at this hotel include 10 restaurants, 2 coffee shops/cafes, and a full-service spa.

A day of pampering at FitnessCLUB can include access to the sauna and spa tub. The restaurant, ALL DAY DINING SATSUKI, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy access to 2 outdoor tennis courts along with a gym and a spa tub. Plus you'll find free WiFi in public areas and laundry facilities. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Sights within a 10-minute drive of this 5-star Chuo hotel include Dotonbori Glico Sign and Tsutenkaku Tower.

Economy Double Room, Non Smoking, Town View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$204* Per night/room 29 Apr. - 30 Apr.

Run of The House, Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Triple Room, Non Smoking, Castle View

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Run of The House, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Economy Double Room, Smoking, Town View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Triple Room, Non Smoking, Town View

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Hotel New Otani Osaka ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel New Otani Osaka

Everyone (1) Couples (2) Family (1)
5 out of 5
We had a lovely time here … it’s not in the heart of Osaka but a short trip on the train and you’re in the hustle and bustle of Osaka……… I would stay here again

Posted by on 24 Jan. 2024

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Comment from Hotel Management

25 Jan. 2024 by Hotel New Otani Osaka

Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very happy to read that you had a relaxing stay with us.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

5 out of 5
Recommend for easy access to rail, Osaka castle and quiet area versus busy shopping area in Osaka.

Posted by on 26 Mar. 2023

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5 out of 5
Excellent staff and great restaurants. I was surprised that the swimming pool was not complimentary for guests. Otherwise fantastic and I would return there again.

Posted by on 24 Feb. 2023

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5 out of 5
Hotel locates in quiet, safe area. Walking distance to Osaka castle and 4mins away to Osakajokoen station(JR line). Room size was quite big and filled with lots of amenities. Also had built in Multi Adapter. They served Japanese and Western style breakfast everyday. Currency Exchange machine was in the lobby and near convenience store.

Posted by on 7 Dec. 2022

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Property Features

Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and a spa tub. There are 10 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A fitness center, spa services, and multilingual staff are also featured at the luxury Hotel New Otani Osaka. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Osaka hotel.

  • 1 building
  • 525 guestrooms or units
  • 18 levels
  • 10 dining venues
  • 2 coffee shops
  • Meeting rooms
  • Built in 1986
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Morinomiya Station (1.1 km / 0.7 mi)
  • Metro station: Osakajo-koen Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

ALL DAY DINING SATSUKI - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse serves lunch and dinner. Reservations are required. Open daily.

ISSHIN - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

FRENCH CUISINE SAKURA - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Reservations are required. Open select days.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • LGBTQIA friendly
  • Children stay free - maximum age 3
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Coronavirus Guidelines (Japan)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 4830 per person
  • Self parking fee: JPY 1200 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New Otani Osaka
  • Hotel Osaka New Otani
  • Hotel Otani Osaka
  • New Hotel Otani Osaka
  • New Otani Hotel Osaka
  • New Otani Osaka
  • Osaka Hotel New Otani
  • Osaka New Otani Hotel
  • Osaka Otani Hotel
  • Otani Hotel Osaka
  • Hotel New Otani
  • Hotel New Otani Osaka Hotel
  • Hotel New Otani Osaka Osaka
  • Hotel New Otani Osaka Hotel Osaka

You should know

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.