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The Park Front Hotel at Universal Studios Japan

4.0 star property
Hotel with 3 restaurants, steps from Universal Studios Japan

Photo gallery for The Park Front Hotel at Universal Studios Japan

Property entrance
Lobby
Property amenity
Lobby
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$196
13 Jan - 14 Jan 2026

Explore the area

View map
6-2-52 Shimaya Konohana-ku, Osaka, 554-0024
  • Place, Universal CityWalk Osaka
    ‪1 min walk‬
  • Place, Osaka Takoyaki Museum
    ‪1 min walk‬
  • Place, Universal Studios Japan
    ‪3 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪60 min drive‬

Room options

View all photos for Standard Floor City View Triple Room, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Floor City View Triple Room, Non Smoking

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard floor City View Twin Room, Non Smoking

Standard floor City View Twin Room, Non Smoking

Standard floor City View Twin Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Floor Park View Quadruple Room, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Floor Park View Quadruple Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 8
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Standard Floor Park View Triple Room, Non Smoking

Standard Floor Park View Triple Room, Non Smoking

Standard Floor Park View Triple Room, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 6
  • 3 Single Beds

View all photos for Superior Floor City View Twin Room, Non Smoking

Superior Floor City View Twin Room, Non Smoking

Superior Floor City View Twin Room, Non Smoking

8.8 out of 10
Excellent
(29 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Floor City View Triple Room, Non Smoking

Superior Floor City View Triple Room, Non Smoking

Superior Floor City View Triple Room, Non Smoking

8.4 out of 10
Very good
(26 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Superior Floor Deluxe City View Twin Room, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Floor Deluxe City View Twin Room, Non Smoking

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Floor Deluxe City View Triple Room, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Floor Deluxe City View Triple Room, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 42 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Floor Deluxe City View Quadruple Room, Non Smoking

Superior Floor Deluxe City View Quadruple Room, Non Smoking

Superior Floor Deluxe City View Quadruple Room, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 42 sq m
  • City view
  • Sleeps 8
  • 2 Single Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Superior Floor Park View Family Twin, Non Smoking

Superior Floor Park View Family Twin, Non Smoking

Superior Floor Park View Family Twin, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Floor Park View Family Triple Non Smoking

Superior Floor Park View Family Triple Non Smoking

Superior Floor Park View Family Triple Non Smoking

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Superior Floor Park View Family Quad Non Smoking

Superior Floor Park View Family Quad Non Smoking

Superior Floor Park View Family Quad Non Smoking

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 8
  • 2 Single Beds and 2 Single Murphy Beds

View all photos for Luxury Floor City View Twin Room, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Luxury Floor City View Twin Room, Non Smoking

9.2 out of 10
Wonderful
(24 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Bathrobes
Private bathroom
Separate bath and shower
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Premium Superior City View Twin, Non Smoking

Premium Superior City View Twin, Non Smoking

Premium Superior City View Twin, Non Smoking

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Premium Superior City View Triple, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Premium Superior City View Triple, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Premium Superior Park View Family Twin, Non Smoking

Premium Superior Park View Family Twin, Non Smoking

Premium Superior Park View Family Twin, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

View all photos for Premium Superior Park View Family Triple, Non Smoking

Premium Superior Park View Family Triple, Non Smoking

Premium Superior Park View Family Triple, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • Sleeps 6
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Premium Superior Park View Family Quad, Non Smoking

Premium Superior Park View Family Quad, Non Smoking

Premium Superior Park View Family Quad, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 8
  • 2 Single Beds and 2 Single Murphy Beds

View all photos for Luxury Floor Deluxe City View Twin Room, Non Smoking

Luxury Floor Deluxe City View Twin Room, Non Smoking

Luxury Floor Deluxe City View Twin Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Luxury Twin Room, Non Smoking, Park View

Luxury Twin Room, Non Smoking, Park View

Luxury Twin Room, Non Smoking, Park View

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Private bathroom
Deep-soaking bath
Hairdryer
  • Park view
  • Sleeps 4
  • 2 Single Beds

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About the area

Osaka

The Park Front Hotel at Universal Studios Japan places you steps from Universal CityWalk Osaka and within a short 5-minute stroll of Universal Studios Japan. Highlights at this hotel include 3 restaurants and in-room free WiFi. .The buffet restaurant, Buffet Dining 'Alaka, is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 7 AM and 9:30 AM. There's also the convenience of self parking. .With a stay at this 4-property class Konohana hotel, you'll be 12 km (7.4 mi) from Osaka Castle.

What's nearby

  • Universal CityWalk Osaka - 1 min walk - 0.1 km
  • Osaka Takoyaki Museum - 1 min walk - 0.2 km
  • Universal Studios Japan - 3 min walk - 0.3 km
  • Zepp Osaka Bayside - 12 min walk - 1.0 km
  • Osaka Aquarium Kaiyukan - 19 min walk - 2.3 km

Getting around

  • Universal City Station - 3 min walk
  • Chidoribashi Station - 4 min drive
  • Osaka (ITM-Itami) - 33 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬1 min walk
  • ‪マリオ・カフェ＆ストア - ‬7 min walk
  • ‪WOLFGANG PUCK PIZZA BAR - ‬3 min walk
  • ‪ビバリーヒルズ・ブランジェリー (Beverly Hills Boulangerie) - ‬9 min walk
  • ‪マクドナルド - ‬3 min walk

About this property

The Park Front Hotel at Universal Studios Japan

Hotel with 3 restaurants, steps from Universal Studios Japan
There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at The Park Front Hotel at Universal Studios Japan. For a fee, parking is available.
  • 598 guestrooms or units
  • 3 dining venues
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • On-site shopping
  • Bellhop
  • Lift
  • Microwave in a common area
  • Water dispenser
  • Coffee shop
The Park Front Hotel at Universal Studios Japan offers 598 air-conditioned accommodations with a safe and complimentary slippers. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower with a deep soaking bath, bidets, complimentary toiletries and hairdryers. This Osaka hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 3,500 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,200 for adults and JPY 1,800 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Buffet Dining 'Alaka
  • Shake Shack
  • TULLY'S COFFEE
  • Wolfgang Puch PIZZA BAR

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift (99 centimetre wide door)

More

  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3200 for adults and from JPY 1800 for children
  • Self-parking fee: JPY 3500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Park Front Hotel Universal Studios Japan R Osaka
Park Front Hotel Universal Studios Japan R
Park Front Universal Studios Japan R Osaka
Park Front Universal Studios Japan R
Park Front Hotel Universal Studios Japan ™ Osaka
Park Front Hotel Universal Studios Japan ™
Park Front Universal Studios Japan ™ Osaka
Park Front Universal Studios Japan ™
The Park Front Hotel at Universal Studios Japan(R)
Park Front Universal Stuos Ja
The Park Front Hotel at Universal Studios Japan Hotel
The Park Front Hotel at Universal Studios Japan Osaka
The Park Front Hotel at Universal Studios Japan Hotel Osaka

Frequently asked questions

What is the cancellation policy at The Park Front Hotel at Universal Studios Japan?

The Park Front Hotel at Universal Studios Japan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Park Front Hotel at Universal Studios Japan?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at The Park Front Hotel at Universal Studios Japan on 13 Jan 2026 start from NZ$195.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Park Front Hotel at Universal Studios Japan?

Yep, The Park Front Hotel at Universal Studios Japan has a self car park for JPY 3500 per night. A self car park is also available, for a fee.

What makes The Park Front Hotel at Universal Studios Japan a romantic place to stay?

A bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at The Park Front Hotel at Universal Studios Japan.

Is The Park Front Hotel at Universal Studios Japan family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as children's slippers in the guestrooms, it's no surprise that The Park Front Hotel at Universal Studios Japan is a hit with families.

Are there hot tubs in the rooms at The Park Front Hotel at Universal Studios Japan?

No, but there are deep-soaking baths in the guestrooms.

Does The Park Front Hotel at Universal Studios Japan serve breakfast?

Yep, our visitors can't get enough of the buffet brekkie here! Available daily between 7 AM and 9:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at The Park Front Hotel at Universal Studios Japan?

No, The Park Front Hotel at Universal Studios Japan does not offer an airport shuttle service.

Is there a bar or restaurant at The Park Front Hotel at Universal Studios Japan?

Yep, you can grab a meal at The Park Front Hotel at Universal Studios Japan's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Park Front Hotel at Universal Studios Japan?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Park Front Hotel at Universal Studios Japan?

No, pets are not allowed.

The Park Front Hotel at Universal Studios Japan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1630 out of 2255 reviews
Rating 8 - Good. 438 out of 2255 reviews
Rating 6 - Okay. 119 out of 2255 reviews
Rating 4 - Poor. 37 out of 2255 reviews
Rating 2 - Terrible. 31 out of 2255 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Stayed 3 nights in Sep 2025

10/10 Excellent

David, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close, with nice, big rooms.
Stayed 5 nights in Sep 2025

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tabb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very impressive and the staff was extremely polite!
Stayed 2 nights in Sep 2025

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Osaka

Room was nice and clean with a good ciew staff are super friendly amd helpful
Stayed 3 nights in Sep 2025

8/10 Good

Loren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was very pleasant.
Stayed 2 nights in Sep 2025

10/10 Excellent

Azalia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located across from universal studios. With a Lawson downstairs if you are too tired to go out to dine after walking 20k steps in USJ. Rooms were very clean and wifi was good too.
Stayed 2 nights in Sep 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Sep 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and convenient to Universal Japan.
Stayed 3 nights in Sep 2025

10/10 Excellent

Darshik

Stayed 2 nights in Sep 2025

10/10 Excellent

Mei Tze

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly. The room is clean and neat
Stayed 2 nights in Sep 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Masumi

Travelled with family
Liked: Cleanliness, staff & service
Hotel room needs renovation but best location for easy access to USJ
Stayed 2 nights in May 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for going to Universal Studios
Stayed 4 nights in Aug 2025

10/10 Excellent

CN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were a bit older than I expected
Stayed 3 nights in Aug 2025

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Beverly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Stayed 4 nights in Aug 2025

10/10 Excellent

Bell

Stayed 2 nights in Aug 2025

10/10 Excellent

Roger, TARNEIT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price So close to universal and train Station.
Stayed 1 night in Aug 2025

10/10 Excellent

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High Praise for Two Staff Members

During a recent overnight trip to Universal Studios Japan, I stayed at The Park Front Hotel. While my check-in experience began with significant frustration, it was entirely salvaged by the exceptional service of two staff members, Morinaga and Soegami. The room I booked online was described as a "Luxury Floor Deluxe City View Twin Room" that accommodates four people. However, upon arrival, the initial staff member insisted the room could only sleep two and that I would need to purchase an additional room to accommodate the third person in my party. This resulted in an unforeseen expense of over $500, which was particularly stressful given the tight schedule of my trip. The situation was completely turned around when I returned to the hotel later that day and was assisted by Morinaga and Soegami. They graciously found a way to accommodate my party by downgrading my reservation to a room that could fit three people. I was more than happy with this solution and the minimal price difference. Their professionalism, courtesy, and willingness to find a solution were truly commendable, and I believe they should be recognized for their outstanding service. The downgraded room was very nice, and the hotel's location is excellent, with easy access to restaurants, train stations, and the park. The staff in general were also very nice and friendly. Despite the initial check-in issue, the experience was saved by the staff's professionalism.
Stayed 1 night in Aug 2025

8/10 Good

elias

Travelled with family
Liked: Staff & service
Disliked: Amenities
This place is very conveníent maybe that’s why so expensive
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was really convenient location
Stayed 2 nights in Jul 2025

10/10 Excellent

Kylie, Botany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at a hotel near Tokyo DIsneyland last week, this hotel was a vast improvement in the way of convenience and location. Walking out of the train station and seeing everything was great. There are 3 Lawsons and a 7-11 between the station and the entrance to Universal Studios. There is only one washer dryer on each floor so I had to go 4 floors below my own to find a washer dryer that was available. The staff helped us with luggage forwarding. It was so great to walk 5 minutes to the hotel after a long day at Universal.
Stayed 3 nights in Jul 2025