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Upstairs Hotel

3.5 star property

Photo gallery for Upstairs Hotel

A modern lounge area with green chairs, a brown sofa, and a yellow slide.
A restaurant interior with high ceilings, exposed brick walls, and a mix of modern and rustic decor.
A cozy lounge area with leather sofas, armchairs, and a bookshelf filled with books and decorative items.
A room with exposed brick walls, a wooden floor, a table with chairs, and a large window with curtains.
A modern bedroom with a large bed, a potted plant, and a view through a large window.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services
  • Bar
  • Housekeeping
The current price is NZ$264
includes taxes & fees
28 July - 29 July

Explore the area

View map
Hertstraat 15, Ostend, 8400
  • Place, Ostend Beach
    ‪1 min walk‬
  • Place, Casino Kursaal
    ‪3 min walk‬
  • Place, North Sea Aquarium
    ‪7 min walk‬
  • Airport, Ostende (OST-Ostend-Bruges Intl.)
    ‪10 min drive‬

Room options

View all photos for Room

A modern hotel room with a large bed, two bedside tables, a wardrobe, and a wall calendar.

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

A bed with white and black bedding, a wooden headboard, a bedside table with a book, and a wall-mounted light fixture.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A double bed with white bedding, a wooden headboard, a yellow pillow, and a brick wall with exposed pipes.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Small Room

A room with a bed, a desk, a chair, a TV, and a window with curtains.

Small Room

9.0 out of 10
Wonderful
(15 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Medium Room

A hotel room with two beds, a brick wall, and a neon sign on the wall.

Medium Room

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Medium Room, Street View

A modern bedroom with a large bed, a potted plant, and a view through a large window.

Medium Room, Street View

9.4 out of 10
Exceptional
(9 reviews)
  • Partial ocean view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Large Room

A modern bedroom with a large bed, two bedside tables, a chair, and a wall-mounted light fixture.

Large Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Large Room, Street View

A modern bedroom with a large bed, a potted plant, and a city view.

Large Room, Street View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Extra Large Room

A modern hotel room with a bunk bed, a desk with a chair, a bedside table, and a small wardrobe.

Extra Large Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Penthouse

A balcony with yellow chairs, potted plants, and a city view.

Penthouse

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Ostend

At Upstairs Hotel you'll be within steps of Ostend Beach and Ensor Museum. Highlights at this beachfront hotel include free in-room WiFi. .At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 11 AM. .Places within a 5-minute walk of this 3.5-property class Ostend City Centre hotel include Casino Kursaal and Statue of Marvin Gaye.

What's nearby

  • Ostend Beach - 1 min walk - 0.1 km
  • Casino Kursaal - 3 min walk - 0.3 km
  • Wapenplein Square - 6 min walk - 0.5 km
  • Klein Strand - 7 min walk - 0.6 km
  • North Sea Aquarium - 7 min walk - 0.7 km

Getting around

  • Oostende Ravelingen - 9 min drive
  • Oostende Station - 14 min walk
  • Ostende (OST-Ostend-Bruges Intl.) - 12 min drive

Restaurants

  • ‪Manuscript - ‬2 min walk
  • ‪Koekoek - ‬2 min walk
  • ‪Twilight Muziekcafé - ‬2 min walk
  • ‪Café De Madrid - ‬1 min walk
  • ‪Copador - ‬2 min walk

About this property

Upstairs Hotel

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. A library, a terrace, and an arcade/games room are also featured at Upstairs Hotel.

This 3.5-star Ostend hotel is smoke free.

  • 96 guestrooms or units
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
Upstairs Hotel offers 96 accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Bar (on property)
Leopold Hotel Ostend
Ostend City Centre
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
4.0 out of 5, Very good, 682 reviews
The price is NZ$206
includes taxes & fees
26 July - 27 July
Leopold Hotel Ostend

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 22 for adults and EUR 15 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Library

Family friendly

  • Arcade/game room
  • Cot (surcharge)
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Desk
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 16.5 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 14.5 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.29 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 15 for children
  • Pet fee: EUR 16.5 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 14.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Upstairs Hotel Ostend
Upstairs Ostend
Upstairs Hotel Hotel
Upstairs Hotel Ostend
Upstairs Hotel Hotel Ostend

Frequently asked questions

What is the cancellation policy at Upstairs Hotel?

Upstairs Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Upstairs Hotel?

As of 8 Jul 2026, prices found for a 1-night stay for 2 adults at Upstairs Hotel on 28 Jul 2026 start from NZ$264, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Upstairs Hotel?

Yep, Upstairs Hotel is a short 2-minute walk from Ostend Beach. Fun beach activities include windsurfing.

What makes Upstairs Hotel a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Upstairs Hotel.

Is Upstairs Hotel family-friendly?

You bet! With amenities such as an arcade and a deli, as well as cots/infant beds in the guestrooms, it's no surprise that Upstairs Hotel is a hit with families.

Does Upstairs Hotel serve breakfast?

Yep, buffet brekkie is offered daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Upstairs Hotel?

No, Upstairs Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Upstairs Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Upstairs Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 204 out of 372 reviews
Rating 8 - Good. 145 out of 372 reviews
Rating 6 - Okay. 15 out of 372 reviews
Rating 4 - Poor. 5 out of 372 reviews
Rating 2 - Terrible. 3 out of 372 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed atmosphere, great breakfast buffet
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Torben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent three wonderful days in the hotel
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great design, amazing lobby, fantastic location!
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool place, right next to the beach. Lovely bar area and.very comfortable rooms with everything you need. We had 2 rooms for a business trip and will definitely stay here again.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free pool and ping pong tables. Close to sea front and shopping areas
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, very good facilities
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Maik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the most the intereor, very special and comfortable.
Stayed 6 nights in Feb 2024
Verified

8/10 Good

Joerg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time as a guest. The price/performance ratio is very good. The style of the rooms puts you in a good mood. We had a lot of fun. The staff is cheerful and up for any fun. Greetings from Jörg & Willi the tiny bulldog
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Dr. Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to book my room extremely last minute, and the price was amazing and when I got to the room, it was gorgeous with two balconies on the very top floor. I could not be happier with this booking. I would’ve stayed the whole week if I knew about it earlier.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Upstairs hotel was a very stylish and fun hotel just steps from the beach. The staff was really friendly and helpful! One small point is if you do book one of the small/cheap rooms, they aren't easily accessible via the lifts. You will need to go down a couple of flights of stairs which can be tough with heavy luggage. Otherwise I highly recommend this hotel when staying in Ostend!
Stayed 1 night in Sep 2024
Verified

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is in a great location, right on the beach, close to lots of restaurants and shoppes. There are games to play in the lobby, which is fun. The only issue I had was that it is a smoke-free property however there were clearly people smoking on our floor, which made our stay less comfortable. Also, in the lobby, they would leave the sliding door open and people would stand right in the entry way and smoke constantly, making the entire lobby, including the bar and games area super smoky, which we found off-putting and nauseating. Unfortunately, the smoking everywhere was the one negative of our experience.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service
I did not like to wait for the lift which was taken over by cleaners when demand was high for breakfast. Cleaners equipment should not be in lifts at high demand times
Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

Laurent

Disliked: Cleanliness, staff & service, room comfort

Pay more for less

I booked at noon for the night. One hour later I receive a call that my payment was refused... In the train there was nothing I could do apart of paying at arrival... At the check in I had to pay 30 euro more... For a room where the shower is switching on every 5 minutes and a TV that switches off at the same pace... And to finish I be been awaken by a crazy cleaning machine ... What a hell
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ontbijt is belachelijk duur. 22 euro per persoon, genoeg ontbijttentjes in de buurt waar het veel goedkoper is gelukkig. Verder fantastisch hotel. Goede locatie, schoon, ruim, gezellig barretje.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Karolien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très sympa, bien situé, personnel aimable et petit-déjeuner délicieux et ultra complet!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

patricia

Liked: Cleanliness, amenities, property conditions & facilities
Echt een tophotel! Mooie inrichting! Zeer propere kamer en een zalig bed! Alles perfect in orde! Qua ligging kan ook niet beter! Ik kom nog terug!
Mooi hip gebouw
Zalige inrichting
Mijn hondje mocht ook mee en heeft genoten!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Georgette

Mooie kamer en vriendelijk personeel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Martine

Liked: Cleanliness, amenities, property conditions & facilities
Alles was overal piekfijn in orde, het personeel was heel vriendelijk. Voor ons zijn er absoluut geen negatieve punten.😊
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Francoise

Liked: Cleanliness, staff & service, amenities
tout était vraiment bien sauf l'isolation phonique des chambres avec beaucoup de bruit la nuit dans les couloirs.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Bamori

Liked: Cleanliness, staff & service, property conditions & facilities
très bon hôtel et très bien situé le personnel est agréable et accueillant Nous avons passé un très bon séjour
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr freundlich und bemüht. Das Ambiente ist sehr modern. Die Zimmer sind sauber und das Design war einfach, aber extrem durchdacht. Besonders gut gefiel mir tatsächlich die Lage und dass es mal endlich genügend Milchdöschen zum Kaffee gab. 😀
Stayed 1 night in Oct 2025
Verified

8/10 Good

Hans

Liked: Cleanliness, staff & service
Oke
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Hysonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zeer goed en vriendelijke ontvangst. Alle medewerkers waren supervriendelijk en behulpzaam. Het is een modern en trendy hotel met een hippe inrichting. Het ontbijt is meer dan de moeite om erbij te boeken. Als er iets is wat we kunnen aanmerken is het dat er in de lounge 's avonds enkel chips aanwezig waren als snack. De kamer was netjes en oppervlakkig proper, maar bij aankomst had de lavabo nog een gekleurde kring van een glas dat er had op gestaan en de spoelbak van het toilet was nog bestoft. Ook het stalen bedframe met gaatjes was niet afgekuist. Toen we na een paar dagen de kamer lieten proper maken waren dezelfde items niet propergemaakt. De handdoeken zijn ook heel trendy in geel en zwart maar roken heel muf. Het glasgordijn in de kamer was toe aan een wasbeurt. Het hotel plant een boom wanneer je er expliciet voor kiest om je kamer niet te laten poetsen tijdens je verblijf, wat wel een mooi initiatief is. Helaas werd er juist aan een groot gebouw in de straat gewerkt waardoor er al van 's ochtends vroeg lawaai te horen was. De laatste nacht was er een koppel met een baby in de kamer naast ons en merkten we dat de muren tussen de kamers wel heel dun waren. Weinig slaap gehad die nacht. We hebben ook een kartonnetje tussen de deur van de kamer naar de hal gestoken 's nachts omdat er trok op stond waardoor de deur rammelde. Lijkt allemaal misschien wat negatief maar de aangename setting en personeel maken het tot een heel leuk verblijf vlakbij het strand en de winkels!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uitstekend zoals altijd
Stayed 2 nights in Aug 2025

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