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The Montcler Hotel - Redberri Luxury Collection

3.0 star property
Riverside hotel connected to the convention centre in Sandwich with free parking

Photo gallery for The Montcler Hotel - Redberri Luxury Collection

Honeymoon Suite, 1 King Bed, Non Smoking
Lobby
Lobby lounge
Courtyard
Indoor pool

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
3300 Drew Ave, Sandwich, IL, 60548
  • Place, Silver Springs State Park
    ‪4 min drive‬
  • Place, Farnsworth House
    ‪4 min drive‬
  • Place, Cedardell Golf Club
    ‪5 min drive‬
  • Airport, Chicago, IL (DPA-Dupage)
    ‪48 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Egyptian cotton sheets, premium bedding, memory-foam beds

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, memory-foam beds

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

Egyptian cotton sheets, premium bedding, memory-foam beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • City view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Non Smoking

Honeymoon Suite, 1 King Bed, Non Smoking

Honeymoon Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, memory-foam beds

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Blackout curtains
  • Sleeps 3
  • 1 King Bed

About the area

Sandwich

The Montcler Hotel - Redberri Luxury Collection places you in the heart of Sandwich, connected to the convention centre and 8 km (5 mi) from Silver Springs State Park. Highlights at this hotel include free continental breakfast, a restaurant and free self-parking. .The restaurant, Top Shelf Grille and Bar, serves Italian cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym along with access to ecotours and hiking/biking trails. 53604 square feet (4980 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of RV/bus/truck parking. .Sights within a 20-minute drive of this 3-property class Sandwich hotel include Raging Waves Waterpark and Fox Valley Winery.

What's nearby

  • Silver Springs State Park - 4 min drive - 5.7 km
  • Farnsworth House - 4 min drive - 5.7 km
  • Richard E Klatt Memorial Field - 5 min drive - 5.0 km
  • Cedardell Golf Club - 5 min drive - 5.3 km
  • Northwestern Medicine Valley West Hospital - 6 min drive - 5.7 km

Getting around

  • Plano Station - 4 min drive
  • Chicago O'Hare International Airport (ORD) - 72 min drive

Restaurants

  • ‪Casey's General Store - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Casey's - ‬3 min drive
  • ‪Culver's - ‬19 min walk
  • ‪Circle K - ‬3 min drive

About this property

The Montcler Hotel - Redberri Luxury Collection

Riverside hotel connected to the convention centre in Sandwich with free parking
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 53604 square feet (4980 square metres) and includes a conference centre. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly The Montcler Hotel - Redberri Luxury Collection. You'll have access to the health club at a partner property. Free self parking is available.

This 3-star Sandwich hotel is smoke free.

  • 100 guestrooms or units
  • 3 levels
  • 2 buildings
  • Conference rooms
  • 53604 sq ft of conference space
  • 4980 sq. m of conference space
  • Built in 2008
  • Continental breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Montcler Hotel - Redberri Luxury Collection offers 100 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Egyptian cotton sheets and premium bedding. Plasma televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Top Shelf Grille and Bar

Things to do

  • 24-hour gym
  • Beach volleyball
  • Ecotours
  • Hiking/biking trails
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (53,604 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • High-pile carpet in room
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 20 2025 to January 15 2026 (dates subject to change):
  • One of the bars/lounges
The following facilities will be closed during the winter:
  • One of the dining venues
  • Bar/Lounge
The property will be renovating from 20 December 2025 to 15 January 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Exterior
  • Fitness facilities
  • Hallway
  • Laundry facilities
  • Meeting facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses wind and solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Masks are required in public areas for unvaccinated guests.

We should mention

  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Timber Creek Convention Center
Best Western Plus Timber Creek Convention Center Hotel
Best Western Plus Timber Creek Convention Center Hotel Sandwich
Best Western Plus Timber Creek Convention Center Sandwich
Timber Creek Inn Sandwich
Timber Creek Inn
Timber Creek Sandwich
The Montcler Hotel Trademark Collection by Wyndham
Montcler Hotel Conference Center Trademark by Wyndham
Montcler Hotel & Conference Center, Trademark by Wyndham Hotel

Frequently asked questions

What is the cancellation policy at The Montcler Hotel - Redberri Luxury Collection?

The Montcler Hotel - Redberri Luxury Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Montcler Hotel - Redberri Luxury Collection?

Yep, The Montcler Hotel - Redberri Luxury Collection has a free self car park.

Are there any beaches close to The Montcler Hotel - Redberri Luxury Collection?

The closest beach to The Montcler Hotel - Redberri Luxury Collection is Centennial Beach (37.3 km).

What makes The Montcler Hotel - Redberri Luxury Collection a romantic place to stay?

Romance packages and a lounge bar, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at The Montcler Hotel - Redberri Luxury Collection.

Is The Montcler Hotel - Redberri Luxury Collection family-friendly?

You bet! With amenities such as children's meals, laundry facilities and a picnic area, it's no surprise that The Montcler Hotel - Redberri Luxury Collection is a hit with families.

Are there hot tubs in the rooms at The Montcler Hotel - Redberri Luxury Collection?

No, but there are deep-soaking baths in the guestrooms.

Does The Montcler Hotel - Redberri Luxury Collection serve breakfast?

Yeah, free continental brekkie is served daily between 7:00 AM and 9 AM.

Is there a free airport shuttle available at The Montcler Hotel - Redberri Luxury Collection?

No, The Montcler Hotel - Redberri Luxury Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Montcler Hotel - Redberri Luxury Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone? The dining venue is closed on Tuesday, Wednesday, Thursday, Friday and Saturday. One of the bars/lounges will be unavailable from December 20 2025 to January 15 2026 (dates subject to change). The dining venue is closed during the winter. The property will be renovating its dining venue from December 20 2025 until January 15 2026 (completion date subject to change).

What time are check-in & check-out at The Montcler Hotel - Redberri Luxury Collection?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Montcler Hotel - Redberri Luxury Collection?

No, only service animals are allowed.

The Montcler Hotel - Redberri Luxury Collection Reviews

Reviews

6.8
Rating 10 - Excellent. 100 out of 333 reviews
Rating 8 - Good. 65 out of 333 reviews
Rating 6 - Okay. 66 out of 333 reviews
Rating 4 - Poor. 56 out of 333 reviews
Rating 2 - Terrible. 46 out of 333 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Judy

Travelled with family
We tried to cancel but weren't allowed, so paid for rooms we didn't use. Family in the area notified us of filthy rooms, poor food. Comments were condoms on the floor, beds made but with used sheets, mold, dirt, bugs. Then at 2am we got called to ask if we were still coming. That was intentional. Not at all happy!!!!!!
Stayed 1 night in Oct 2025

4/10 Poor

Kristina

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Shower was cold even when it is was all the way on hot. I booked a king, they gave me a queen and when I walked into the room it ended up being a full size it seemed. When my husband walked down for breakfast the front desk lady just stood there and watched him the whole time so he decided to get up and leave. Also the breakfast was terrible.
Stayed 1 night in Oct 2025

8/10 Good

Thomas

Stayed 1 night in Oct 2025

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Workout equipment - none were in working order. Hot tub was not an option. Very limited breakfast options.
Stayed 3 nights in Oct 2025

4/10 Poor

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Energy efficiency was awful. Internet connection and TV was awful. 20 minutes to run the hot water to get it hot nitrous very uncomfortable
Stayed 4 nights in Oct 2025

10/10 Excellent

Benito, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel
Stayed 2 nights in Oct 2025

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service
One set of towels, asked for sheets to be changed and towels 3 days in a row with no luck
Stayed 7 nights in Aug 2025

2/10 Terrible

Nicolas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Late Check in

Our flight got in Late so at 2.30am we arrived at the hotel and the front desk said that the system did not allow to check. So in order to stay we need to pay again for the night. We traveled a lot and this is the first time,l confronting this situation.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Clean room attentive staff
Stayed 5 nights in Sep 2025

6/10 Okay

OTHERON

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Facility is dated. In desperate need of updates
Stayed 1 night in Aug 2025

6/10 Okay

NOHELY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Not what I expected.

Immediately upon waking into our room it felt very muggy inside. We had to keep the AC on most of the time in order for it not to feel that way. The toilet had stains inside the bowl, like no one has been cleaning it properly. The bathtub had a soap leak all inside running down because of the shampoo / soap dispensers on the wall. The pillows were not great nor the beds kind of uncomfortable usually hotel beds are my great for me.
Stayed 3 nights in Aug 2025

2/10 Terrible

Eileen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no dining no coffe in the am continental breakfast a joke represented as full dining and bar no bar
Stayed 4 nights in Aug 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our room was exceptionally clean. I felt very safe in this area.
Stayed 1 night in Aug 2025

2/10 Terrible

Jamica

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Expensive super 8

It was the most expensive super 8 I’ve ever been too, the halls had a weird smell, the room had blood stains on the ceiling. The room was reserved for 4 and they only gave us two towels, I had to call for more and the front desk got upset.
Stayed 1 night in Aug 2025

4/10 Poor

Tina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Outdated and overpriced

So many disappointments. It took over 15 minutes to check in. The Front desk clerk should be trained to NEVER say your room number out loud, especially when you are a single female and there is a stranger in line behind you. He ended up having the room across the hall from me, even though the occupancy was very low (I asked). Everything is outdated. TVs are old and do not work. You only get two bath towels. The coffee maker did not have cups and was filthy (hair, built-up dirt, etc.) The furniture was put together wrong (the drawer wouldn’t shut). I called down to the lobby to address my concerns, but it went to an answering service, and I was told to leave a message (it was 8:00 pm), and I never received a call back. I was not advised there was a breakfast bar, and I wish I hadn’t stumbled upon it. When I was there, it only had cold tater tots, hard pancakes, and a meager choice of bread and cereals. For the price of $150, I was shocked by the condition of the property. Go to Yorkville for your hotel and stay with a trusted chain.
Living Rm TV
TV Bedroom
Limited Towels
Dirty Coffee Maker
Stayed 1 night in Aug 2025

6/10 Okay

Theresa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very misleading for the price. I paid $325 for two nights and couldn’t check in until 4pm. We arrived at 3pm, were told our room was ready, but they wanted to charge $20 for the extra hour. We had a room with two queen beds, yet there were only two bath towels provided. The coffee was stale and lukewarm, and the “continental breakfast” was just cheap items—oatmeal, cereal, and muffins. The room looked like it had only been given a quick coat of paint. The large convention center felt deserted, and the bar/restaurant shown on the website wasn’t open at all. There is no actual bar or restaurant on site. The “fitness center” is just a narrow room with three machines. The place itself has a lot of potential, but until it actually offers the amenities shown online, they should charge less. Right now, you’re basically paying for a place to sleep and a cheap breakfast.
Stayed 2 nights in Aug 2025

8/10 Good

James, Port Orchard

Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice place to stay
Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Abysmal. My wife had to travel to this area because her mother died. In the chaos, I accidentally reserved the room for her for the wrong dates. She discovered this after driving for 9 hours. I tried to get Expedia to change the reservation to the correct date but their AI tool is awful and it set up a ticket for a refund. Long story short, Expedia repeatedly insisted that they needed approval from Montcler to cancel and refund my room and claimed they made repeated contacts to Montcler for that approval and could not get a response. When I contacted Montcler several times to ask them to make this approval to Expedia, they provided no assistance at all, claiming Expedia had to handle the issue. The end result was that both Expedia and Montcler stonewalled until the errant reservation date passed and I was billed for the accidental booking that I didn't use. On top of that, my wife stayed there on the correct nights, and they assigned her to a room that had not been cleaned or serviced since the previous guest. Do not stay here. If there is a problem with your reservation, you will not get help. They will take your money and give you the finger.
Stayed 2 nights in Aug 2025

2/10 Terrible

CHARMAINE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Most triflin property I ever see

The worst hotel I ever stayed at. It smelled, rooms wasn't clean, no visible ice machine, no real breakfast hot or continental. Infested with ants or termites. Two outta the three rooms was switched rooms altho they was a lil decent they still needed hella work. We only stayed one night out of the 3 we booked and paid for now we're fighting to get our money back for the other nights we didn't stay. Hotel.com and Wyndham should be ashame of their self for even attaching their name, having any type of relationship, or suggestions anyone to stay there. I don't care if their name attachments is a franchise. Y'all should have someone in the field doing random stays to make sure these properties are to yall standards. This place was a disgrace and we want our money back for the other two nights that we didn't stay. We booked 4 rooms stayed in 3 for one night and might I add I only seen us(my Family) the only guess I the entire time. The town seems like such a deserted area we really didn't feel safe looking for another hotel that night so we waited til early morning. I called my son and told him to cancel his room don't even pull up here. We outta here. We found another hotel in Morris Ill. You companies have to do better. We trust that yall are doing yall jobs since yall are referring these properties. It's like yall helping them steal/rob us when yall avouch for property like these. I only went there because your site suggested it and because it was under Wyndham.
Stayed 3 nights in Jul 2025

8/10 Good

Daniel, MONUMENT

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a little bit of updating
Stayed 1 night in Jul 2025

8/10 Good

Daniel, MONUMENT

Stayed 1 night in Jul 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
The facility met our basic needs. Unfortunately the restaurant is now closed, so no food services availale, no morning breakfast, they don't even have ice machines available. The other down side is the facility does not have ducted air conditioning so the lobby and the hallways are warm and uncomfortable.
Stayed 2 nights in Jul 2025

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Seems like they be shutting down.

No restaurant place was half shut down. Place was unkempt.
Stayed 2 nights in Jul 2025

4/10 Poor

Austin

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The hotel room was uncomfortably hot, and the beds were not great—you could feel the springs. We also found leftover trash in the room, including empty wine bottles, which was disappointing. On a positive note, the staff was incredibly nice and friendly. Unfortunately, due to the room conditions, I probably wouldn’t stay here again.
Stayed 1 night in Jul 2025

2/10 Terrible

Isaac

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

The hotel was hot from lobby to room. The room AC kept being turned off. It was 86 when we got into the room, there was blood stains on the bed sheets. I also had bugs in the bed. No breakfast, will not be ever going back.
Stayed 2 nights in Jul 2025