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HOTEL EL ENCANTO

2.0 star property

Photo gallery for HOTEL EL ENCANTO

A two-story building with a sign reading "Hotel el Encanto."
A donkey in front of a building with a bell tower.
A bedroom with a large bed, a red accent wall, and a small red table with a vase.
A person holding a framed certificate with the text "Safe travels" and logos of the World Travel & Tourism Council, Edomex, and Hotel Encanto.
A two-story building with a sign reading "Hotel el Encanto."

Reviews

6.0 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
C. Manuel Hernández, Otumba, Méx., 55900
  • Place, Animal Kingdom Theme Park
    ‪26 min drive‬
  • Place, Teotihuacan Archaeological Site
    ‪30 min drive‬
  • Place, Pyramid of the Sun
    ‪36 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪67 min drive‬

Room options

View all photos for Family Double or Twin Room, 2 Bedrooms

A hotel room with two beds, each with a red and white patterned bedspread, a gold geometric headboard, and a small bedside table with a lamp.

Family Double or Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Senior Room

A bedroom with a bed, a red chair, a small table, and a sliding door.

Senior Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Exclusive Room

A bedroom with a bed, a TV, a window with curtains, and a small table.

Exclusive Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Design Room

A bedroom with a large bed, a red accent wall, and a small red table with a vase.

Design Room

  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

A bedroom with a bed, a nightstand, a headboard, and a door.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Honeymoon Room

A hotel room with a bed decorated with red heart shapes and the words "TE AMO". There is a small round table with a red heart decoration, a black leather chair, and a glass shower enclosure with rose petals.

Honeymoon Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Otumba

At HOTEL EL ENCANTO, you'll be 11.1 km (6.9 mi) from Pyramid of the Moon and 11.8 km (7.3 mi) from Palacio de Quetzalpapálotl. Highlights at this hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a corner/local shop. Plus you'll find a fridge in a common area. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this Otumba hotel include Teotihuacan Archaeological Site and Pyramid of the Sun.

What's nearby

  • Animal Kingdom Theme Park - 26 min drive - 11.3 km
  • Reino Animal Conservation Center - 26 min drive - 11.7 km
  • Teotihuacan Archaeological Site - 30 min drive - 13.9 km
  • Pyramid of the Moon - 32 min drive - 14.6 km
  • Pyramid of the Sun - 36 min drive - 14.6 km

Getting around

  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 52 min drive

Restaurants

  • La Cueva
  • Mayahuel Restaurante & Grill Teotihuacán
  • Restaurante Huehueteotl
  • Tepantitla Bar & Grill
  • ‪Cervecería artesanal Mexicana "Cien Máscaras - ‬10 min drive

About this property

HOTEL EL ENCANTO

As a guest of HOTEL EL ENCANTO, you'll find a corner/local shop and a fridge in a common area. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This Otumba hotel is smoke free.

  • 40 guestrooms or units
  • Front desk (24 hours)
  • Corner/local shop
  • No smoking on site
  • Fridge in a common area
HOTEL EL ENCANTO offers 40 accommodations with complimentary bottles of water and free toiletries. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Couples/private dining

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 200 per pet (varies based on length of stay) plus a one-off MXN100 cleaning fee
  • Rollaway bed fee: MXN 200 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and window guards in all accommodation.

Property is also known as

HOTEL EL ENCANTO Hotel
HOTEL EL ENCANTO Otumba
HOTEL EL ENCANTO Hotel Otumba

Frequently asked questions

What is the cancellation policy at HOTEL EL ENCANTO?

HOTEL EL ENCANTO offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at HOTEL EL ENCANTO?

Yep, HOTEL EL ENCANTO has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Is there a free airport shuttle available at HOTEL EL ENCANTO?

No, HOTEL EL ENCANTO does not offer an airport shuttle service.

What time are check-in & check-out at HOTEL EL ENCANTO?

Check-in begins at 1:00 PM. Check-out time is noon.

HOTEL EL ENCANTO Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Priscila

No había agua caliente , ni cobijas , las sábanas manchadas ,
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, muchas gracias
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Carla

Disliked: Property conditions & facilities

En general bien solo para dormir

Fue una estancia corta, en general el hotel es pequeño pero cómodo, aunque hubo varios puntos en contra, al llegar la terminal no servía por lo que tuvimos que hacer transferencia, la habitación solo tenía una cobija y hacía mucho frío, pedimos otra y si nos la dieron. Y el baño no servía bien ya que se tiraba el agua.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sin agua caliente ni en el lavamanos
Stayed 1 night in Feb 2024