4/10 Poor
Jacy
Travelled with family
28 Jan 2024
Disliked: Property conditions & facilities
I was reviews of this property before booking. Reviews seemed ok, I knew it would be outdated but that was fine.
The good:
Friendly staff
Conveniently located to white pass
The bad:
Pool was NOT heated. We stayed during winter and after a day of snowboarding kiddos were looking forward to swimming. Pool was freezing cold, the front desk lady had to remove the cover when we checked in at 3:30pm. She didn’t mention anything to us about the pool not being warm. Not only was the pool freezing there were no lights in pool area. I went to ask the front desk lady about the temperature and the lights. Her response to the pool being cold was “it is heated” when she could tell I wasn’t buying that she then said “well we had to drain it and refill it and it’s cold outside” if the pool wasn’t warm enough to swim in that should have been mentioned when I told her we wanted to swim. I asked about the lights being off. She said they should be on. She did say she was going to call her boss.
The pool room itself was in the 50s. I have a
Photo of thermostat in the room.
I was blow drying my hair at 10pm and our breaker flipped in our room. Had to call the front desk lady to come down, go into the room next to us, which thankfully was unoccupied and flip the breaker.
Our room stayed hot all night, almost too hot even with the heater off. Our friends who were next door to us couldn’t sleep because their room was at least 90 degrees even with heat off and window open.
Jacy
Stayed 1 night in Jan 2024